Steve Madden

I ordered a pair of boots in store because they didn’t not have my size in a brown color. I never received any information for tracking information and had to call them two times just to get it because they didn’t call me back. Then the tracking number does not work. I called again and tell them that the tracking number doesn’t work, they tell me to let them call me back. In which they never do and I’ve called two times already today. Do not shop here. I still don’t know where my boots are and the sales associates are not very helpful.

I love this store. I tend to get a bit overwhelmed with all of the amazing shoes and the sales associates are very patient with me. Sure they are a bit more expensive but the quality is there. Just an FYI, they really just carry boots at this store.

I found a great selection of shoes here today and customer service was great. I first stopped in Aldo to be completely ignored so walked over here. $ 1000 later I LOVE my stuff. Be sure to go tell the employees at Aldo thanks for the crummy service to customers! Steve Madden is happy to take care of customers!!! Go SM! You have my business from now on.

DO NOT SHOP HERE! If I had the option to not give a star I would. This is the first time I have written an online review about any business. However, due to the outright horrible experience I had, I felt inclined to write one. I was looking for a particular pair of brown boots that I had seen before at their, They told me that they had the size I needed at the Boulder store and that they would ship out in a couple days. Long story short…30 days later, after having already paid for it, I was told they no longer made the color I want. They never called me to give e an update, I always had to check in with them. I was given several excuses as to why the boots hadn’t been shipped. I looked on the Steve Madden website and sure enough, you could order them online.
For all my troubles and inconvenience of having to wait and stop in and talk to them several times, they sent me a card for 20% off my next in store purchase… I can get that from all the emails I receive.
This store definitely does not care about customer service, their work values, or ethics. Its a disgrace that this franchise is allowed to put Steve Maddens name on their door.

I apparently don’t look high class enough to shop here. I walked into the store and had to stare at two sales associates for several minutes before one of them offered to help me. There were just standing there, acting busy, but really were just talking to one another. One of them saw me looking at them, waiting for them to acknowledge me so I could ask a question, and walked in the opposite direction.
They also never have any sales in the store (but consistently have sales online). I think the only day this store has a sale is on Black Friday, and even then, the online sale is better. Just skip this store and order online.
Giving two stars because their boots ARE cute and are genuine leather, not synthetic.

I have been dying for a pair of black steve madden boots for as long as I can remember. I do not often splurge and have been known to have to bring someone shopping with me to convince me not to talk myself out of something I really want. My significant other has heard me speak longingly about the above mentioned boots so many times he decided to spoil me for my birthday and treat me to my long wished for boots.
We went to the store today and were warmly welcomed and aided in finding THE PAIR! We considered sleeping on the decision of committing to that exact pair but were convinced to by that moment due to a sale that was ending today. I was hesitating because the left boot fit differently than the right boot since the right was kept on display and was the one people primarily tried on. I was informed that any other Steve Madden store I visited would have the same problem because they would only have one pair of that size and the right would always be kept on display. I wanted to wear the boots on a trip at the end of the week so we decided to go for it and buy them.
Once I got home I immediately jumped online to find a picture of my new snazzy boots to show off to my friend. Much to my dismay, when I pulled up my boots on the Steve Madden website I found my boots listed $ 155 less than we had just purchased them for in the store!!! Even after the sale price!!! I am so irritated!
My new advice is to check on
before you make any purchase in the store… it could save you big bucks for the same product!

An oh ah experience of shoe-​gasmic proportions.
Boots galore as we start winter and what girl doesn’t love a pair of knee high boots with all the great leather detail that makes each pair unique from another. This men — is how us women can rationalize 20 pairs of boots that look similar, it’s all in the details. Pay attention!
Boots and shoes in general here will run you at least $ 150, more likely $ 250 +, so be ready to pay the big bucks for shoes in this store. You’re getting quality but you may be paying a premium to shop here.
The selection of boots is more for women then men, although they have a nice small selection for men as well.

Holy cow, is this boot central or what??? They changed their location in the mall and totally changed their selection and staff… I can’t say enough about this location. All Steve Madden stores are not the same but… I have never seen so many beautiful, cool boots in my life. The sales person who helped us was cute, quick and smart. I would go back in a second. In fact, I think I will.

I’m writing this review based on an experience that I had at Steve Madden in the Cherry Creek Mall a few months ago. The reason it has taken me this long to write the review is because I was so utterly pissed off about my experience that I didn’t even want to think about it, much less write about it. Now that I’ve cooled off a bit I feel it my duty to share my lousy experience with my fellow Unilocalers.
On September 4^th I went in to the Steve Madden store to try on boots. The girl who helped me was great — very pleasant and professional. After giving me the opportunity to try on about ten pairs of boots I found a pair that I wanted however they were about a half size too small. The store owner was there and he had been assisting my sales person in finding boots for me to consider. He told me that the boots that I liked were made for them in Portugal and could be ordered in my size and that if I ordered them they would «probably» come in with the shipment they received at the beginning of each month. OK — I’m willing to wait a month — I really liked the boots and he seemed to really want to accommodate me. He did however ask that I would have to pay for them up front (this should have been a red flag). I’m fine giving my credit card info for payment for something I’ve ordered AFTER the item arrives in the store. They would then just need to bill my card and call me to have me come pick up my order.
…But I ordered them anyway. Again, I was assured that my boots were available in the size I needed but that they needed to be «special ordered.»
So, a month went by and I never received a call. I went into the store as asked when my boots would be in. One of the girls there told me not to worry, that it would probably only be another week or two and that they would call me as soon as they were in.
Tick, tick, tick. Another two weeks, still no call so I paid another visit to the store. Same story — just a few more weeks. Now it’s mid October, I don’t have my boots and Steve Madden has had my $ 323.11 for going on two months.
Beginning of November… same story… just a few more weeks. Don’t worry, they’ll be here soon
Finally, in disgust on November 12^th, ten weeks after I ordered (AND PAID FOR) the boots that I was supposed to receive in four to five weeks, I called and asked to speak to the manager. I gave her the entire sequence of events and told her that I wanted my money back. I gave her my credit card number etc. and asked for her to administer the credit asap. She then said that she would be happy to refund my money but that she would have to look find the paperwork on the order to see if I had actually paid for them. At this point I went from frustrated and annoyed to royally pissed off. Really, this is a small store and I’d been in there about five times checking on order. I know she knew who I was. I told that I had the receipt from September 4^th in the amount of $ 323.11 along with the sales transaction and store number. What else did she want? Satisfied with the info I gave her, and somewhat embarrassed she agreed to credit my card that day — and she said she would call me IF the boots came in to see if I still wanted them.
But that’s not the end of the story. The next day, another person from the store called me to let me know that they had received shipments of the particular boot that I ordered, but that they probably would not be getting them in in my size. She did not seem to know about the conversation that had taken place the day before. When I told her about it she said that she would make sure that my card was credited. I asked her to mail me a receipt of the credit and she said she would.
My credit did not show up until the following week and I never received a copy of the credit receipt.
This, in the land of retail is what is known as a debacle. To this day I question that the boots that I purchased were ever even ordered. Or perhaps they came in and were sold to someone else. Whatever the case, it’s clear to me that they (the Manager and the Owner) did not care about my business.
I believe that if you have a great experience you should share it with all of your friends — and that if you have a bad experience you should share it with your friends… and the rest of the world.

went in there with the shanghainess on sunday. their sale rack is very visible, and we rec’d quick prompt service. also the cashier bagged her shoes in a reusbale canvas grocery style bag. pretty cool, as we only dropped $ 20 for the shoes themselves.
their guys shoe selection suuuucked, which is why i gave em only 4 stars.

I’ve been here a couple of times and every time I go, I just leave with a bad taste in my mouth and a good pair of shoes.
Steve Madden has a wonderful assortment of shoes… online.
So, why the low rating? Can we say crappy customer service. Every damn time I go, there are people waiting for someone to NOTICE them. You don’t even get a «I’ll be right with you.» They just breeze past you. The only decent help I received was from a girl behind the register who helped me place an order. She was even ignored by her own co-​worker when she needed help! Seriously?
Another reason why I gave them a low rating was because they seem to always, always, always out of anything below a size 8 or something. It’s ridiculous! So you’re better off ordering what you want online.

I love the Steve Madden brand. I just wish they had a more selection of shoes for men. I have to either order online or waste gas going from place to place to try and find some.