Kaiser Permanente Highline Behavioral Health Center

Not a fan of Kaiser in general, but this behavioral health center is OUTSTANDING. Never have I been so comfortable and eager to have a doctors appointment. Unlike any other kaiser facility i’ve been to, their receptionists, nurses, and psychiatrists are unbelievably friendly and punctual. I feel as though it’s a requirement for hire! This office is the furthest away from my house (about a 40 minute drive), but it is WELL WORTH IT.

Kaiser as a whole is exceptional, and their mental health services are the best that I’ve experienced anywhere. They really focus on getting you help. They dont just give you pills. They get you involved with classes and groups to help you, and they track your therapy with a quiz system that helps you visually chart all of your ups and downs from visit to visit. Highline is a well managed facility. The staff is friendly, it is clean, and check in is usually fast and appointments are on time. I will never have anything but Kaiser again. They really have the best patient services possible.

Been on Kaiser a few months, 3 kids. I spent over an hour on HOLD to make an appointment last month, got transferred twice, and lastly transfered to a REMAX office where I had to hang up and start over. The next time I made an appointment, I was on hold 35 minutes. Finally, trying to avoid the call center, I just took my kid to urgent care and waited several HOURS in a waiting room because they were «short staffed». I could have just gone to Children’s ER and been in and out faster for such a simple issue. Their phone recording on hold tells you this is a «temporary» problem but its been going on for months now and there’s just no excuse for being understaffed for this many months. What’s the point of having Kaiser when you can’t see a doctor because you don’t have an hour to spend on hold to make the stupid appointment? And they tell you to go to the website, but every single option you pick says there are no appointments available — for ANYTHING. I can’t wait to get off it. I miss my UHC coverage where I could at least go to a different doctor if that doctor’s office was unaccesible on a regular basis like the KP docs are. Its totally not worth hours of my time to make even a preventive care appointment. We are sticking to ER until we can get off it. AVOID as your time is more valuable than this!

Choosing between the different health care plans offered by my employer was a big deal for my husband and me. I could not be happier with our choice to go with Kaiser for several reasons. Between the two of us, we have seen two dermatologists and an OBGYN, and they were all excellent. All of our experiences have been positive, convenient, and efficient, from on line schedule making to laboratory tests to prescription pick up and refills. A few examples: I noticed I was out of my thyroid medication on a Monday night, I refilled it on line, and a three month supply showed up at my door on Tuesday night. I didn’t even pay shipping! Our laboratory test results are sent to our email addresses within hours. Communication with and between doctors is as simple as sending an email. Finally, every single interaction we’ve had with Kaiser employees has been friendly and helpful. We are extremely happy with our decision to go with Kaiser.