Stevinson Toyota East and Scion

Every experience I have had at Stevinson has been A+. I bought my car there (which was a quick and easy experience even though it was my first time buying a car) 2 years ago and I have taken it for service every 5k miles since then. They keep my car in perfect condition and have never once tried to upsell me on service or parts I didn’t need. Only once did I make the mistake of going somewhere else (Mountain States) and it was a terrible experience (they tried to insist I needed about $ 250 of unnecessary service). The wait for service is never long, and they often throw in a car wash. Even though I now live in Westminster, I will always make the drive to Stevinson for service.

These guys have charisma! From start to finish the salesmen made me feel warm and taken care of. That added an extra star to this review.
That said, I wouldn’t trust these guys any farther than you can throw ‘em…
We came in twice. First time completely green, we negotiated down the price of the car and then went for a lease. Almost took it before realizing that the monthly price was way above an offer on their website. Manager came down and pointed out all the reasons that deal didn’t apply, and he couldn’t do it. So we walked away.
Two days later we looked online, and Stevinson had the best deal. Not quite as dumb, I called ahead. Ben looked up the deal, checked inventory, and confirmed that they’d honor it. We thought about it, and called back — we’ll come tonight. Ben would be out, but John would take care of us. We arrived, John took our printout of the deal upstairs, and came back — the offer had just expired, but they could do it for 44% more per month.
We walked away again.
Our third trip was to the Autonation Toyota. It’s weird… they honored their advertised offer with no theatrics, and we took it.

I am new to the car buying experience and needless to say that working with Peter Munro was a great experience in it self. Wasn’t pushed or rushed into the situation and was able to go over all the viable options. I was first interested in gaining a Grans Cherokee and glad to say I went with my 4Runner

I was so appalled by this dealership. They need a management change ASAP. For a dealership that represents one of the most respected cars in the world, they treat you like you’re at a Jeep dealership. After negotiating with a salesperson for hours, who seemed overly confident he could get us a good deal, the manager (Jay I believe) sits down and quotes me at a $ 3,000 drive-​off and $ 550 per month. I hope their customers know they can lease a fully decked Mercedes for under that. I ended up leasing the same car at Larry H. Miller Toyota, Boulder for a lot less!

Kent, your statement is incorrect. Considering we’ve never met one another before, on what basis do you make this statement? As far as I am concerned, your defense is unwarranted.
The facts are as follows:
The Prius Package 3 Kent is referring to was previously advertised at a discounted price of approximately $ 20,000, down from its $ 25,xxx MSRP. That car was being advertised as $ 2,499 drive-​off and $ 109 per month plus taxes and fees for 24 months.
The car for which I received the outrageous quote on was a dark blue on bisque Prius Package 5 with advanced technology package, which had an original MSRP of $ 35,xxx. This car was advertised on the dealership’s website at the time for $ 28,5xx; however, this discount was neither acknowledged nor honored at the dealership AFTER I showed Sergio (my salesperson) the live ad on the dealership’s website.
I was quoted $ 3k drive-​off and mid-​$ 600s per month for this car. After calculating the residual and the monthly payments, there was an extra $ 6,500 or so being paid over the 24 month lease for this car. The manager, Jay, insisted this extra $ 6,500 was because of the money factor, taxes, and dealership fees (profit!). Complete BULL.
I wasn’t trying to get the advertised package 3 lease for a package 5, but the numbers thrown at me was FAR MORE than a brand new, loaded Lexus CT200h, BMW 3-​Series, and a Mercedes C-​Class. My argument here is that the online advertised price for the Package 5 was neither acknowledged nor honored. I’m pretty sure that’s illegal.
TL:DR:
Throwing malarkey in a review comment will not go undetected by savvy Unilocalers. Defending your rude, disrespectful and deceptive staff may save you once or twice, but it doesn’t fix your company’s weak foundation. Your Unilocal rating was poor prior to my unfortunate encounter.
It is in your best interest to be proactive rather than reactive; train your staff to be competent and professional. Replying to Unilocalers won’t fix your issue. Employees that are assets to an organization are formed by good leaders. Good leadership starts at the top.
Best of luck to you.

I had never bought a car from a dealership before shopping at Stevinson Toyota East, partly because I dreaded having to deal with a high pressure salesperson, so I came with a friend for support through the process. Before coming to Stevenson East, I did a lot of research, testing older models at used car dealerships, and reading everything I could online. I even made a spreadsheet of all the best deals on every Prius in a 50 mile radius. So before coming, I knew who had the best priced new Priuses, the best priced lightly used Priuses, and the best condition older Priuses. And that is why I came to Stevinson East; they had the best price. (They even beat by quite a lot what was offered at Stevinson West).
When I walked towards the sales floor from the parking lot, I was immediately greeted by a young man named David around my age dressed casually and with a smile. I told him I wanted to look at the Priuses I saw online and he quickly took me to where they were. He let me sit inside and experience my first new Prius. I told him that yes, I did want to take it for a test drive, and after about 20 minutes of waiting on paperwork, we were on our way.
The car was almost out of gas, so I was afraid of gunning the engine. I wanted to see if it had any real power outside of it being great on fuel, but I was afraid of running out of gas. I took it about a mile down and a mile back, and was pleased with it more than the older ones I had driven the day before. As we got back to the dealership, David asked me if I wanted to go over the numbers, and I said yes. I wanted the car.
Without going into more of the minutia of the dealing process, let me just say, that dealing with David was outstanding. It felt like I was working with an advocate working for my needs, not a high pressure salesman bent on using tactical advantage against an outgunned foe. David was honest, he was real, and in return, so was I. I didn’t feel like either of us were trying to screw the other one over. Even when his mentor came to help, it was still good. In the end, I bought the car, and left feeling good about what I had done. My friend and I discussed what had happened, how unbelievably interesting the process was, and she even commented that she will probably come back and buy from David when she is ready for a car herself. However, things changed shortly after.
I drove the car home without incident, testing the touchscreen, radio, headlights, everything, trying to get a feel for my new car. I backed into my driveway, pressed the power button, and POOF! I was in total darkness. I tried the lights, I tried turning it back on, I even tried the horn. Nothing! The car was totally and completely dead. I couldn’t even lock the doors! I looked online for an hour, trying to see if I had done something wrong, if the car was more sophisticated than me. Nothing. I called David back. «I have a broken car!» I explained the situation, and my frustration, which did not abate at the end of the conversation. However, he promised to fix the situation Monday, as the dealership was closed the next day.
When Monday came, I called the dealership. I was put in contact with another salesperson, as David had not started his shift yet. He gave me the phone number for Toyota Care, and told me they could jump start my battery, and I could drive it in, and schedule an appointment, and have the battery checked and changed, or have the car’s electrical system checked, etc. I was not happy at all. The reason I bought a new car was to not have to deal with things like random sudden breakdowns. However, soon after that phone call, I received a call from David on his personal line. He told me that he was going to come to my house personally hours before his shift started, and get my car, and get it fixed. By the time I got home, my car was back, there was a new battery, and it worked!
How can I describe my experience? It was completely the opposite from what I had expected. I thought I would have a terrible time with a salesperson and a wonderful time with the car. Instead, the car had a problem and the salesperson was there to do what he could, in fact, he went above and beyond his responsibilities and helped me out, like a friend. My car is now in perfect working order, getting me to work without problems, and my old VW Golf TDI is resting in my driveway peacefully in his old age.
I love my new car. I don’t feel like I was cheated. And I feel like I was treated well. Even though there was a hiccup, in the end, it all worked out, thanks to my car dealer treating me like someone he actually cared about.

Had an awesome all around experience picking up two cars for our business. Peter is the man, ask for him by name!

For 18 years +, Dave Lottie has always been completely fair and trustworthy. It gives us amazing security to know that, when we pay for car repairs, they are actually legitimate and necessary. That might sound like a given but most consumers know what it’s like to get taken advantage of on car repairs. We drive across town to service our car at Stevinson East, but it’s always worth it to know we are in great hands with Dave Lottie. And clearly there is a team of mechanics who Dave can rely on — we don’t know your names but are also grateful for you.

My husband and I have been working with one dealer for about a week. When we had settled on a price via email and agreed to come in, our phone then rung off the hooks saying that he wasn’t able to honor the price.
While being incredibly rude and calling us «ridiculous» a few times. We hung up the phone bewildered of the event that just occurred.
Strike one.
We started looking around to other dealerships and started working on pricing with them until another dealer from Stevinson’s gave my husband a call promising a price for the color combo that we wanted. We said we would come that night because he refused to reserve the price for us even when we offered a deposit. We got there and the dealer wasn’t even there. We waited over half an hour waiting for someone to take our credit application and for the dealer who called us to come back. We bought the car as they tried to push about a dozen other «offers» as we waited for well over an hour waiting for financing manager to get paperwork together even though the dealership was essentially empty. After we got home finally close to 9 at night even though we got there before 7 and it was supposed to «be quick since they were slow», we had looked over the paperwork noticing that Stevinson advertised a college grad rebate that I had qualified for that the dealer failed to mention during the sale. I had texted my dealer that we bought the car from and he never answered my inquiry via email nor via text. Funny because he had no issues when he was trying to sell us the car in the first place.
Strike 2
I had gotten on the website and tried to get an answer from the online fill out form. It’s been a week. On top of the price match guarantee (where we got a better price by $ 300 at mountain states Toyota without hassle) that they refused to match and this incident. I think that we will be finding my husband’s truck as well as my brother’s suv elsewhere.
Strike 3

I recently purchased a used 2013 Toyota Corolla from Peak Kia, and wish I had purchased the car from Stevinson Toyota. When I purchased the car from Peak Kia I unfortunately needed my car to be serviced immediately. I didn’t realize at the time of purchase that my keyless entry lock receiver needed to be replaced– I was told that my key fob just needed to be reprogramed. Huge difference! Anyway, I took it to Stevinson Toyota and I worked with Eric Bankston. He is awesome! He gave me solid advice and Peak Kia ended up fronting the bill on my keyless entry lock receiver. Unfortunately, I also found out my brake pads and rotors needed replacement. Since I’ve only owned the car for a week, I have called and emailed Peak Kia for 4 days and no one has returned my calls or emails. I am so impressed by Stevinson Toyota’s friendly service and professionalism. They even ran my car through the wash after they finished my repair. My boyfriend will be purchasing a car in the near future and based upon the level of service I received from their Service Department, we are going to consider them for a purchase. It’s refreshing to be treated as a valued customer, an experience I didn’t receive at Peak Kia. They have won a life-​long customer and brand champion in me. Thanks Stevinson, I appreciate you!

Visited this dealer about a month ago as I was shopping for a used lexus RX 300 to 350. I waited in the store for over 20 mins and no one came to inquire if they could assist or to welcome me to the store. Being ignored is the worst way to treat potential customers. I remember visiting this store in 1989 and the level of service and attentiveness was excellent that I did buy my first used car in Colorado and US. This time I was left with no choice but to walk out and again it seems no one cared. I would not recommend this place. I can only imagine the quality of customer care and service after the sale is made when the level is zero nada before the sale. The show room was nice for a Toyota bit far less than that of their Lexus showroom in Lakewood. Stay away from this place. Grossly over priced cars with very bad quality of service.

I love my Toyota RAV4 that I purchased from Stevinson Toyota East. The process to get it? Not so much.
I came in at about 7:30pm on a weekday, after visiting another Toyota dealer. I was on the hunt for a black RAV4, and the other dealer didn’t have any, but Stevinson claimed to have one online.
When I went in, I was greeted right away by a friendly salesman. I asked him if he could at least match what the other dealer was offering me. When he came back from visiting with his finance manager, my monthly payment would have been double what the other dealer wanted and with an extra $ 3k down. No person in their right mind would have taken that deal. He came back a couple other times, with asking more money down so that the payment seemed lower. When I told him I had to go, he finally matched the other dealer’s offer. (Not really my sales guy’s fault, he was just the messenger to the finance manager.)
It was about 9pm at that point, so I told him I would come back the next day. Everything the next day went smoothly. I decided to add an additional car alarm when I was filing out paperwork, and the associate told me that they would be contacting me in a couple of days to install the alarm. Well, no one called. When I called the dealer (twice) and left messages (twice), no calls were returned.
Finally I called my salesman and he took care of it for me. It took two weeks, but I finally got the alarm installed. Thanks, Tony!

After our little incident. Sam choe gave me and my aunt a call. He was very sincere person and apologize for the incident. He than told us that it should never of happen. After speaking with him he ask my aunt to go in and she will be taken care of.
To me this was the Toyota dealership that I enjoy shopping for a new/​used car. I will admit I was disappointed at yesterday experience. But thanks to Sam. I do have my faith restore at this dealership. I think my aunt is happy with her new car.

I came here to get an oil change and 5k maintenance. The staff was all very friendly and provided speedy service. I was in and out of there in 30 minutes. However, the car wash was a joke – it left my car with water spots everywhere! Additionally they failed to check for safety recalls on my car due to computer glitches. The dealership where I purchased my car called me an hour later to inform me of the safety recall. As a result, I had to make an extra trip to get it repaired the next day! The service advisor sincerely apologized for the inconvenience but they should have a printed list handy when a problem like this arises in the future. The waiting area is rather small and can get crowded easily. They do have a coffee bar with beverages and snacks in the morning.
Overall, their staff is courteous and helpful but they need to inform customers of any safety recalls when they bring their cars in for service. Also, they could do a better job with the car wash.

I had an amazing experience with the sales department at Stevinson Toyota! I was in there Saturday, looking to lease my first brand new car ever and I would not have been able to get the car I wanted if it wasn’t for the hard work of my salesman — Sean Thomas.
The reason I was in yesterday is because my ’04 Highland with 191K thousand miles finally took it’s last breath. After they told me how much I would have to put back into my old car, I decided to start looking for a new one to lease. Sean Thomas came to help out me and my girlfriend as we took a look at all of our options. He did a great job with everything from helping us decide which cars would be a good fit for us, to getting us a test drive and then most importantly getting me as much as possible for the trade in value of the Highlander.
Sean went back and forth with his used car guy several times, and ended up getting me a great value for the trade in to the point that I could afford the lease on a car that I actually wanted. This was my first time getting a new car and I couldn’t have asked for a better experience.
There tends to be a stereotype of car salesman being shady, and not being able to deliver on what they promised you, or whatever you have in your head about them. I can however, say with confidence, that if you come into Stevinson Toyota and ask for Sean Thomas to help you find your new car or used car to buy or lease, he will help you to find whatever you want/​need and he will do it with class and dignity.

If I could give this dealer zero stars, I would. We went in already knowing which car we wanted, prepared to make an immediate offer, had already test driven cars and ready to just purchase. We made a deal with salesman Charles Clarke IV, and proceeded to fill out paperwork, excited about our new car. It was 830, close to closing time, but we were ready to make things fast and were already closing the deal with paperwork when I get a text from sir Charles saying «ugh these people are buying!!». He ran down to apologize saying he meant to text his girlfriend, I was so flustered and upset that he would be upset about making commission and closing on his easiest sale of the day. No rights to his wrong except trying to justify by accusing me of perhaps acting the same way when I have to work late.
To top it off the used car salesman came down once we finished paperwork bc the new car salesman was out of town and proceeded to retract the deal we had already made from the table and accused us of now making his children starve if we did not take his offer.
Long story short we felt completely disrespected.
Needless to say we walked away and took our business to appreciative, respectful, and honest salesmen at Groove Toyota, recommend you spend some time with them before ever stepping foot in Stevinson.

Allison and Kevin Tran are the best! They help us find our new car. They did really hard work for me. I really appreciate them both. When I come back, we want to deal with them again

Having bought TWO brand new cars from Stevinson in the last 10 years, I had hoped I would be treated better than we were today when we came in to look at buying a replacement vehicle. Because we are waiting on a check from my insurance company we knew we would not be buying a vehicle for at least another week but I needed to begin researching vehicles and trying them out. I thought going to Stevinson, where I have always gone to buy and service my Toyotas would be a good experience.
Right off the bat, the sales person was asking about my credit, lots of personal questions you should not ask somebody who has made it clear several times within 5 minutes that they are not ready to buy a car that day. They immediately decided I was not capable of financing or purchasing the Avalon I asked about and began trying to convince me I needed something else. We were told the Avalon was «too expensive» even though I asked several times about buying a certified used one. This person actually said that «I know you won’t be able to be approved to get one of those.» Seriously???
I very much wanted to test drive even a new one, but my requests were ignored.
I don’t like being stereotyped and told what I can and cannot afford. We were made to feel as though we were bothering them once we made it clear that we were not buying that day, and were not interested in discussing my personal finances. The final time we were asked why we wouldn’t just «buy a car today because it’s no interest» the sales person decided we weren’t worth the time and literally disappeared, and I felt like it was a walk of shame past the rest of the sales reps lounging in the shade on the curb outside the dealership.
I am accustomed to the high-​pressure sales tactics, but not being treated the way we were the day we visited.
We won’t be back.

The service department is a factory that doesn’t care.
I came in for an oil change and a top off of fluids on Monday, June 22^nd. There were several issues:
1) I asked specifically for the coolant to be topped off. When I picked the car up, the service advisor reassured me that the coolant was topped off. I brought it home that night, popped open the hood and sure enough, the coolant level was on the minimum line still.
2) Before I brought the car in, I had it detailed by another company that morning and it was spotless. Toyota’s service department washed the car anyways. Please ask your customers if they want a car wash before doing it. The car has waterspots all over, wasting a $ 50 detail done earlier that day.
3) When I called to say that I want my coolant topped off, they (chris) told me to bring it back. NO apologies. And no consideration for customers that don’t live close to their dealership.
4) When I brought it back for coolant top off, the service advisor didn’t apologize again for the inconvenience of having to bring my car back. They were kind enough to get to my car immediately. But due to no apologies, I felt that I was being a nuisance.
Very unprofessional, and it’s ridiculous that customers have to worry about promised work not being completed.

I purchased a 2014.5 Toyota Camry. I used my traditional technique — research first and use email to secure offers online. I was between two different dealerships.
The con — stupid dealer fee. 499 for servicing. Apparently this profit fee is common in Colorado.. .though just factor it into total price. It is just a extra bit of secured profit.
I got a better price on this Camry, and Stevinson was able to drop the dealer fee.
Car dealerships are car dealerships. I recommend starting with sites like edmunds and
to get an idea, then making sure you beat those prices.
My sales associate was Judd and he did a fine job. I like my sales people.. focused and not over the top going crazy on adding/​nickle/​dime
One thing that they (Judd went and asked, can’t blame him) the dealership said struck me as total bull#@@ otherwise I would of given a four star.
«Toyota does not allow credit cards to be used in purchase of cars.» I didn’t argue, but I didn’t buy that for a second. So a bold face lie instead of the truth (we don’t want credit cards) would of been preferable.
But it is a car dealership, so some BS is totally acceptable.