Frontier Airlines Corporate Offices

Terrible absolutely awful! If I could give them negative stars I would. Trying to go with my fiancé to drop his son at the airport, because it’s emotional to be a, supportive and b so the child wouldn’t have to wait alone and yet in the dfw airport they would let his mother, her husband, and uncle wait with him in the airport let me mind you the day after Christmas. Thank goodness due to bad weather they waited 7 hours. And now now, here at Denver’s airport they wouldn’t let me wait with them. So now I have to wait in the cold in a car for who knows how many hours. It is 17 degrees outside too. Thank you frontier luckily your flights are cheap probably cause your home base customer service is. I am very very very disappointed, I will tell all my friends there’s a reason why they fly other airlines that cost more. Their service is much much better then yours. Zero stars, I have even managed stores and this was horrible absolutely horrible customer service. You just lost a loyal customer. Thanks frontier for nothing absolutely nothing. This airline is so cheap anyways they can’t even provide you with free entertainment on the flight. Pathetic, that is what this airline is PATHETIC!
Sad thing too is I use to like them. Oh and security did not take that long for them to get into.

My name is Piero and I am a former Frontier Airlines customer due to the abysmal customer service experience I experienced today at the ORD airport by the gate supervisor for Frontier. Due to a flat tire I was running short on time for my plane from ORD to SFO; however, I was expected to make it on time to my gate until I got through the security line and was informed that I had to get a printed boarding pass, due to Frontier’s electronic boarding pass not working at ORD. I then had head to the frontier booth to print one out, after entering all my information the machine told me I had to go to see an agent due to the system not working properly. I then stood in line until an agent became available to have my boarding pass printed. Finally, I got my physical boarding passes and headed to security. TSA made me stand in line again and after running across the airport, I was able to make it to the gate at 6:45am. This is the time they close the gate. My partner had actually made it to the gate 2 minutes prior to me and informed them of me coming, but they said they would close the gate regardless and that we would have to catch a plane the next day. I got to the gate as they were closing the door, with people still in line waiting to enter the plane and the supervisors who I believe is called Patty Martínez (she refused to give me her name or employee ID after the treatment she gave me) told me that there was nothing she could do and that I would not be able to fly out until tomorrow after paying a change fee and the difference of the ticket cost. Then she screamed NEXT and moved on the the other people who where there. Never actually offered to help me change my flight or showed any empathy. She then books the woman behind me, who did not make it to the gate until 6:48am on an 11am flight to San Fransisco with a connection in Colorado. A flight she never offered to book for me at all. When I saw that I asked her if she could get me on that flight and she said that was the only seat available. At that point I asked to speak to her supervisor, as she never offered to get me home at all, let alone on a later flight and she stated she was the supervisor and that there was no one higher at the airport, so I proceeded to call customer service over the phone. The experience over the phone was a completely different experience. They actually seemed interested in getting me home and helping me out. The last representative I spoke with Liam, actually gave me her name and assisted me in getting us home. I will not make it to work today, as I will get home over 15hrs after my original arrival time, but I am thankful that someone in the company was willing to help. The reason for this review is not for a credit, but rather to inform people of the kind of employee Frontier has working front line at the O’Hare airport. I am a sales manager and a customer service enthusiast. If any employee on my team was mistreating customer like ‘Patty’ did, I would like to know to take immediate action on the way our brand was being represented. I had 6 people come up to me to comment on the terrible way the frontier agent handled the situation, two of which where Frontier customers that were disgusted with Patty’s lack of care and four from other airlines who stayed that was the reason they don’t fly frontier. I hope that Frontier is as passionate about guest experience as I am and that this review is not simply taken as another disappointed customer and not acted upon. In this day and age, guest experience is the only way companies can stay competitive and while the cost of tickets is low from frontier, it had been made clear to me that the value does not match that of other airlines who are willing to put their guests as a priority. After my flight home tonight, I will no longer fly frontier, as I cannot support a company who does not support its customers.

You lost my bag in DCA, spent over 24 hours to get it back to me. The DIA staff just decided to not put my bag on my plane, I have been without any of my stuff for over 24 hours. The bag arrived at 11pm yesterday and I still have nothing in my possession 11am the next day. Over 24 hours you have held my bag for no reason and your staff apparently could care less about it.
I will be sure to let all of my frequent traveling friends about my experience and your lack of customer service.
This is a training center for what? Seems like you need new trainers or curriculum. If your company plans on existing much longer, maybe take some pride or care in your customers and stop making mistakes and blaming the customers.

The worst experience I have ever had with an airline! Paid their low fee to fly from Phoenix to Denver but had hidden fees had to pay for a seat assignment $ 30 then $ 30 each way for one checked bag no carry-​on that would have been extra too! When on the flight from Phoenix sat in the plane for 1 hour & 15 minutes during the wait was dehydrated and had to pay $ 2 just for water!!! Now at Denver airport & there is a delay of 2 hours for no reason at all!!! The ladies at the jet way counter said it was the decision of the ATC… There isn’t any weather issues at all. Worst run airline ever!