FlatRate Moving

From the moment I began working with Stacy, I knew I was in for a different experience – a GREAT one. I’ve moved 5 times in the last 8 years (counting this current move) and this was my second cross country move. However, this was my FIRST time doing a full pack and load service. Stacy started with a thorough walk through of my apartment and assured me that they would be able to easily take care of my job. Come moving day, the crew showed up in a timely fashion and were finished packing, wrapping, and loading my 2 bedroom 2 bathroom apartment in LESS THAN 4 hours! This included walking up and down 2 flights of stairs.
We’ll be moving back to the east coast and don’t know where yet so they will be supporting us with in-​transit storage FOR FREE for 30 days. After we find a place, they will ship the items to our new home and support the unpacking process at no additional cost other than what was quoted in my flat rate. Without a doubt, I will be using FlatRate again. I just wish Stacy could travel to my next move!

I had a terrific experience with FlatRate Movers. Working with Stacy was incredible. She was sincere, honest and reliable. She helped to deliver my things from Denver to Orange County without any incident. The movers were friendly, careful and respectful while moving my home. My things all arrived on time. I could not recommend working with Stacy more highly. The prices are very reasonable and the service is far superior.

From the first phone call with these guys I was hooked. I’ve moved 11 times in the past 10 years and have used movers for 9 of those moves, and this was by far the best I’ve had.
Their customer service from the time you book your move to the day the movers arrive at your door was fantastic. I’ve never had movers carefully wrap and pack my items so meticulously before!
A HUGE perk with these guys is that they will hold your items in their storage facility for up to 30 days at no additional cost! This was the deciding factor for me in choosing these guys because between the time that my lease ended and the time my new lease began was about 4 days. I looked into other options like PODS, renting my own truck and movers, and different moving companies, but there was a significant price increase (one which I couldn’t reasonably afford).
These guys made it affordable for me to move and store my items for a few days, and their movers and customer service staff were some of the best I’ve come across.
I will absolutely call FlatRate Moving again for my next move!

*Update #2*
Stacy called me back super fast, reminding me why I was so happy with FlatRate in the first place. Frankly, I went from super pissed to really reassured. She’s confident we can get this sorted quickly. She also said that she was going to (1) open every painting /​picture box in their warehouse at present to check to see that they are packed appropriately, and (2) make this item #1 on tomorrow’s agenda so that their teams learn from this going forward. I couldn’t hope to ask for anything more. I’m all for mistakes if they are fixed promptly and effectively, and after my call with her, I’m confident they will be. I’ll update again when everything is said and done.
Overall, I’d recommend FlatRate, especially if you are doing it out of their Colorado facility with Stacy at the helm.
*Update*
Evidently I didn’t see them pack the pictures and art. The paintings were not wrapped individually, and were crammed into a box. Consequently — predictably, even, a piece (our nicest) was damaged. An end table was damaged, also, but that could be attributed to the normal risks of moving. The painting would have been fine if it had been packed appropriately.
Everything else seems to have arrived just fine. We had FlatRate pack the kitchen — everything has come out brilliantly. I just wish the same care had gone towards the paintings.
I’ll update this again when Stacy returns my call /​I see how the insurance claim process goes.

I hate leaving bad reviews, but hope it will help you to NOT make the same mistake. If you are considering Flat Rate, DONT.
Boxes arrived completely mangled as if JAWS had gotten a hold of them. Every hardwood furniture surface arrived damaged — cracked, scratched, and severely dented. They lost boxes of our belongings, crushed a metal table (this I didnt know was even possible), lost our bed frame and delivered us someone else’s box spring.
Worse than the horrible experience of having your life possessions severely damaged or lost was the lying, unethical staff that repeatedly made false promises and never returned phone calls or made any attempt to rectify the situation. I have never dealt with worse customer service — in any transaction — and its truly inexcusable. Don’t make the same mistake we did.

Moved a client that had already left for the airport, had no obligation, but left the home in spotless condition. Really first rate movers. And I’ve been moved by the worst movers ever and thought I would never be able to say this again!

Moved from NYC to Denver. I RECOMMEND NOT USING FLATRATE (And wish we hadn’t).
Have moved approximately 20+ times in my life and have never had such incompetence and unprofessionalism from a moving company.
Flatrate packed everything in NYC and we unpacked everything in Denver. Had approximately $ 2K worth of damaged items due to poor packing by Flatrate employees (china, lamps, sculpture, water glasses, wine glasses, picture frames, kitchen items, etc.). So here is the breakout of how this worked out for us:
1) Flatrate charged me an extra $ 2K to wrap and pack all my goods (in addition to the cost of the move)
2) I paid another $ 500 extra for the premium insurance
2) Flatrate did a terrible job and many fragile items were damaged (causing $ 2K of damage)
3) Flatrate informs me that they will pay me $ 100 for damaged items
4) I remind Flatrate that I paid for extra insurance and am expecting $ 2K
5) Flatrate informs me that they will pay me $ 800 for damaged items
6) So I have $ 2K of damaged items, paid an extra $ 500 for insurance and will get $ 800 from Flatrate… seems very fair to Flatrate (therefore, using Flatrate cost me an extra $ 1700 in damage that I need to deal with)
So here is my advice if you are considering Flatrate:
1) DO NOT USE
2) If you do use, (A) get extra insurance, (B) expect Flatrate to damage items and not pay for them, © expect Claims department to NEVER return your phone messages and (D) expect to be disappointed.

FlatRate was great! We heard so many horror stories about moving companies and were scared about what we would get. Steve and Stacy were both super helpful leading up to the move. They gave us the best price by far for our move from Fort Collins to Miami.
On moving day the crew showed up right at 9 am (when they said they would) and were fantastic! They packed up all of our stuff with such care and were a real pleasure to work with. Right now I feel like I will never want to move again, but when I do, I will definitely use them again.

If I could give no starts, I would.
I have moved across country 10+ times, and never have I endured such terrible experience.
My move was from Denver to NYC. The day of the move, the movers came to my home hours, HOURS, after the giving time block. I mean HOURS.
I wish that was the worst of it…
I specifically requested the movers to contact me 30 minutes prior to arriving at my apartment in NY, so that I can take a cab and be there to let them in. Only after calling to see where they were at and how much longer, I was notified they had been at my place for 30 minutes and they only stay for 45 minutes at a location awaiting the client.
After rushing to my house, I see the driver taking a nap and 30 minutes later the second person arrives after he had to use the ‘bathroom’.
Once they bring my things in; my armoire was damaged and scratched as it wasn’t properly packed. Oh but it gets better… my dresser was no where to be found! I ask the movers where my dresser is to be told; it is NOT on the inventory. Is this a joke?
After calling both the Denver office and the NY office, I am being questioned as if I would lie about a dresser missing. It is NOT a box, it is a piece of furniture! I was asked; ‘are you sure you didn’t leave it at your home in Denver?’ really?
Next day, the Denver office contacts me notifying me that they have found my dresser and it was in DENVER! that they would need to put it on the next shipment to NY.
THREE weeks later, I contact flat rate to get status on my dresser and it’s delivery. As they put me on hold, the lady finally picks up the phone and she is a lady from CLAIMS department. This lady is notifying me that my dresser is some what damaged. ARE YOU KIDDING ME???
The lack of respect; for no one to contact me prior; for me to contact them and then be transferred to a claims person?
Oh there is more; at the time of my move; a woman called Stacey from the Denver office; quotes me on my move then proceeds to tell me how I should pay over $ 400 dollars more in insurance to ensure if something happens I am covered up to $ 20,000. So I pay.
Well…this claim person tells me the FINE prints which Stacey NEVER enclosed during gathering my extra cash; that there is a $ 500 deductable. Is this a joke?
I asked for photos of my dresser to see how badly it was damaged; to be told «it is the drawers; they are just not closing right». I figured at this point I want to get my dresser. I schedule a delivery.
The movers show up an hour after delivery time frame (at this point are you even shocked) and they deliver me this (please see enclosed picture).
I am currently in process of going thourhg their so called ‘claims’ department. I have you know; not one person contacted me to apologize, not ONCE did they offer to provide a credit. NOTHING.
Do NOT use them; pay the extra $ if you value your belongings and if you value your hard earn dollar. As a single female, paying for myself through out this world; I do NOT appreciate being taken advantage of. You PAY someone to PROVIDE YOU with a SERVICE. You don’t just give your money away because it feels good and you have a lot of it not to care.
In the case of this company; they do NOT provide the service you pay them to do. They don’t even respect you as a human being by simply even offering an apology.
And looking back, the day they accused me of not moving my dresser from Denver; I am sure of it; is the day they had broken my furniture and were simply lying to me about it. With a firm like this; so unethical; nothing would shock me.
I would NOT ever recommend their services to anyone I would hate in my life; never mind to you that I haven’t even met.

We hired FlatRate for our move from Houston to Denver. Arranging everything was easy and painfree, and the price for the move was fair. Here’s our experience:
— The first part of the move was great, I have no complaints. All our things were taken care of well when brought out of our apartment, and the team was excellent. Once we got to Denver however we had a few issues.
— The ‘storage’ that we were sold on was not an actual storage. We were told we would be able to come see our things any time and pick up whatever we needed. This wasn’t true. Not only did we pay over $ 100 a month for this service, but when we tried to come see our things we were told that we aren’t really supposed to do that, and that they would do us a favor by letting us in. Although Stacy at the local office was very helpful and did allow us to come and get what we needed, and even helped us dig out our stuff, don’t expect this to be a regular thing. Our things were sealed away in a tight crate in a huge warehouse room (no separate unit) and to get to anything we spent over an hour trying to move boxes and furniture. It was not what you would expect from ‘storage’. If you need to store your things, get an actual storage place.
— When we did visit the warehouse to pick up our things, all our items seemed to have arrived in Denver without a scratch, which is great. However our experience with getting things delivered to our new home two months later was terrible.
— The movers were late, and came with attitude (overworked after 14hr work day)
— They didn’t bring shoe covers and didn’t want to comply with putting down blankets on our newly cleaned carpets, even after speaking with Stacy from the local office. They were rude to us about the request, and threatened to leave our furniture in our driveway (which they proceeded to do).
— Even though we had few actual furniture items, most of them were damaged in ways I can’t even understand. There was a custom made, well put together, heavy duty dining table that had all 4 legs broken off. A couch had springs sticking out the bottom, and some other items had damages as well. The movers told us that the items were broken at the warehouse when they were picked up, and the local office said that this isn’t true and that the items must have been damaged during the relocation to our new home. Someone must have been lying.
— Whilst making rude remarks about us and in front of us, the movers eventually did bring our things in, but refused to move anything into the home past the entrance. It was part of the service to bring the boxes into the home, into the correct rooms, and assemble furniture. They completely ignored my instructions (and labeled boxes) of where to put everything and ignored the ‘fragile’ marks on the boxes. The boxes were handled roughly and some things were placed upside down, including bookshelves.
— Eventually I talked them into bringing a few of the items where they belong, however a majority of the items remained in the entrance. The crew acted like they were ready to leave and like they were not about to do anything else. When I wanted to count through the boxes to make sure everything was there, they acted impatiently and were rude to us for wanting to do so despite the fact that the count was needed to finish the transaction.
— We contacted the local office regarding the damages, the poor customer service, and the lack of completing the job. We were promised a small refund for the poor customer service and Stacy at the local office did apologize for the crew’s behavior. However, I had to argue with her quite a bit to have money returned for the services that were not completed as part of the contract as the boxes and furniture still sat in my home entrance. After I mentioned that I would have to escalate the issue if I wasn’t refunded for the services that were not rendered, eventually they agreed to refund us a few hundred dollars. No matter how many times I requested it, Steve the manager did not get involved and would not call me, and Stacy made it clear that he was not going to.
— After 3 weeks, the claims department did agree to reimburse us for some of the damages, however they took out a $ 500 deductible, which left us without being able to afford replacing the furniture we needed to replace even though we asked for a fair sum. There was no talking them into a better solution, they said that no more money was going to be refunded unless we sent them receipts for items that were purchased years ago and were custom/​handmade. A slightly unrealistic expectation given that our items were damaged in their care.
Overall, after many boasts of being the best out there and better than other movers, I’d rate them on the same scale as other companies. I’d be careful with many colorful promises.
What was better than other companies was that Stacy, though you have to stay on top of things, was responsive and helpful, and she tried very hard to make the process smooth.

When relocating from London to the U.S., I felt that it would be useful if not essential that I hire a company who would have good contact and communication with the local company in the city I was moving to on the other side of the world. I spoke to Svetlana in the Flat Rate London office and she explained that Flat Rate International would be handling my belongings from the moment they are wrapped and loaded in London to when they are unpacked in Denver. Steve in the Denver office handled everything perfectly so that all I needed to worry about when I arrived was finding my favorite wine shops and restaurants.

— Movers were scheduled to be here between 9−10am. Can movers ever be on time? Arrived at 11am. Said he was given the wrong address. Well, paperwork clearly listed the correct address, although paperwork listed an incorrect contact number.
— Told I would get a 3-​man team, only 2 men showed. Was I overcharged?
— Movers were not informed about additional stop to storage unit.
— Movers do not bring their own tools to disassemble furniture.
— Mover left screws for the bed at the old house.
— Movers cause damage inside the home. When asked responded, «Oh you can take care of that with some wood glue.»
— They don’t wrap furniture until the piece is put in the truck. So expect your walls to get scratched.
On a good note:
*There are no surprises in the price.
* Use their boxes, tape, and packing paper, it’s paid for.
*You can communicate with sales via email, text, and phone.

beyond happy and glad I went with Flat Rate. I have used them before in NYC, and found out they had a new branch in Denver and was thrilled, and certainly not disappointed. Affordable, insured, and perfect customer service. If you have a chance to work with Stacy you won’t regret it, I was so stressed about my move as I couldn’t decide what to bring, etc. She came to my place probably 5 times to do inventory, give me quotes and bring me boxes and packing material. She was so easy to work with and always available to chat with. They beat any price you can find, and they respect your things like their own, beyond that it’s a corp company that makes you feel safe and satisfied while you’re things are in transit and not with you. — to Steve and Stacy thank you SO MUCH. p. s. the movers were so kind, funny and easy to work with! I was exhausted, they did everything. thank you thank you thank you.

I was moving from Denver to New York for work and only had 2 weeks to pack and get everything shipped. Steve and the FlatRate moving team helped me throughout the entire process (inventory, quote, boxes, shipment, and delivery). FlatRate moving even went out of their way to pick up a 1,000lb armoire at a different location that was on the way to my apartment. Not to mention that they were at least 30% cheaper than their competitors :-)
I’m still shocked at how easy the move was. I never once was concerned about the shipment, because they kept me informed throughout the entire process. I’ve been recommending FlatRate moving company to everyone I know.
Thanks Steve and the FlatRate team! I truly appreciate all of your help and support during my transition to New York!

My wife and I moved 3 weeks ago. I HATE moving. We decided to use flat rate because their price was great and when I talked to Steve he put a lot of my worries at ease.
Everything went perfect. Not a single item was broken. I had also heard horror stories of things being stolen so I took a thorough inventory. Everything was there exactly where I had packed it. I guarantee I will use them every time and refer them to all of my friends.
Thanks Steve and team. You guys rock!!!