Five Star Painting

Five Star Painting is the first call we make when we have a painting job and I recommend them to all my friends. They have completed 4 – 5 different paint jobs in our home — and the process and finished product from beginning to end has always been beyond expectation. We are picky and have thrown them some challenges with colors and high walls and such, but they’ve delivered every time. We continue to be impressed with their clean lines and attention to detail. The crews are terrific, polite and conscientious. One painter even went out and purchased a ceiling light fixture to replace one that broke — even though it wasn’t his fault or doing. I don’t think of calling anyone else.

I give them… five stars! They were actually very accommodating to my schedule and they did the job quickly but thoroughly. They touched up the spots I thought needed a change of color and their price was lower than I expected! Tell them I sent you and they may give you a discount… Workers were very professional and courteous. Did a great job at not damaging any plants or bushes and just did a great job overall!

Referred by
. Roger came out on ⁷⁄₁₁ for a quote. It is not ⁹⁄₄ and still no quote even though I keep being promised one.

If I could post this review with ZERO stars, I would. DO NOT HIRE these guys to paint your home. The entire experience was painful, and all attempts at reconciling all of the problems were met with nothing but frustration — in fact, nothing ever was reconciled even when I called Five Stars’ corporate headquarters. Neither Roger Tanita nor Lisa Yamaguchi EVER returned my calls. I’m still waiting on my warranty. Roger Tanita’s painters painted my house (very poorly), and they painted my landscape rock, my fences, my sidewalk, my windows, my grass, my driveway, my brand new roof — there was paint everywhere. If my car hadn’t been closed up in the garage, I’m sure they would have painted my car to match the house (and done a lousy job of it too). When I complained about the paint on the sidewalks and driveway, the painters used some chemical to remove some of it, then walked through the chemicals onto my lawn and killed the lawn. A year later, and I still have brown footprints going across my front yard. It took them six weeks to «complete» the job, and I’m STILL finding paint where it shouldn’t be and no paint where it should have been. DO NOT use Roger Tanita’s services. I hired him only because he was recommended by a high school friend. All of the negative reviews here are justified. I’m thoroughly disgusted.

My neighbor referred this company to me two months ago back in early may, I called five star and they had someone out that day for an estimate. Gregg I believe was the name of the estimator who gave me a quote to paint my home. although being nice it sounded a little cheap from the other quotes I had been given. He told me Lisa Yamaguchi the owner would call me to schedule the walk through and the job. Lisa called and said she could schedule the job by July 3 2015, and would like to do a walk through a week prior to make sure the estimate previously given was accurate. After waiting almost two months to have my home painted Lisa met with my wife for the final walk through and the quote given was exactly the same that was given in may. The painters were supposed to show on Monday the 6^th of July to start the job, I received no phone call and the painters never showed. I tried calling lisa 3 times left three different messages and never heard back. I then called the original salesman and Gregg answered and said he’ll have lisa call me. Lisa called back and said the painters will be there tomorrow. I took the day off and no painters showed, tried calling no answer, received a call today and Lisa said the can’t do the job for the price they quoted and told me to find a different painting company. I would of appreciated if she gave me other price options instaed of throwing me away after waiting almost two months. I would highly not recommend this company to anyone and I normally don’t write bad reviews but in this case it is strongly warranted.

Well I would like to be able to review the company but the person who does the estimating only works from 9 – 3:30 so if you work like most people do there is no way to get an quote, they said he could come out and just look at the house but I prefer to be able to talk to someone. Another company I called had someone come out the next day on a Sunday to provide a quote and go over all the options.

This is the absolute WORST experience I have had with a contractor! I was given a quote, we did a walk through, and a date was scheduled. I prepared my house for the painters to come and no painters, no call, and now a week behind. Finally the painters did come and informed me they had to up-​charge me for work I had discussed with Roger and also needed to up-​charge me to remove the wrong paint they (the painters) put over oil base paint and had to scrape off. Instead of Roger or Lisa coming to me, they had the painters come ask for more money. The crew showed up late, left early and was NOT going to meet the deadline for the new carpet. This is when I learned from Lisa this is a sub-​crew and she was unable to tell them when to show up. I too had to manage the crew as neither Roger or Lisa showed up to see they were washing paint brushes in my sinks and leaving stains on the counter tops, painting on old carpet and pulling carpet fibers into the fresh painted walls, spilling paint on carpet that was told to EVERYONE that it was not going to be replaced, getting paint on my mahogany trim that I REPEATEDLY told them to protect. Now, I have paint slopped on my wood trim throughout the house and paint spilled and painted on carpet. I finally had to fire the crew and am needing to hire a new company to sand out all the carpet fibers that were rolled into the walls, replace all the trim as the wrong paint was applied and peeling off in a matter of weeks, and scrape off paint from the base board heaters as the wrong paint was applied and is already coming off. Whenever Roger or Lisa have been contacted, they place the blame on the customer and become argumentative. Roger and Lisa strictly schedule appointments and leave the customer to manage the crew. They did not come out and see why I was complaining until I fired the crew. Now that I am asking Roger and Lisa to make an insurance claim to cover all the damage done to my property, they want to send out another crew to «make it right.» I am not taking a chance that more damage will be done to my property. Make it right, Roger and Lisa, and pay for the damage done to my property.

The guy came to measure to give us a quote. That was nearly 3 weeks ago and we never heard back from them. I recently read the reviews online and I think I owe them a thank you for not getting back to me with a quote. Sad these days when I have to chase companies down to give them my money. Needless to say we won’t be using them or contacting them again in the future.

Hired them to do touch up for our house and all of our bathrooms. Quote was reasonable so that’s why we hired them. Guys showed up a half hour late and took a 2.5 hour break to go watch a soccer game then I was told they will work late however that doesn’t work for our family with an infant under 6 months. so they had to come back the next day after being told it was a one day project for them. Then comes the bill… Clint dropped off a different quote $ 200.00 MORE than what we expected and we didn’t change anything. He kept saying the guys need to get paid, well I don’t think that is my problem! The guys didn’t put down plastic or paper the second day they were working and after they were done I stared to notice the paint on EVERYTHING!!! it was on our couch, floors, front porch, toilets, bathtubs, carpet, all of our new door handles, entertainment center and I’m sure other places I haven’t cleaned up yet. They didnt put any of the furniture back after they moved it and the kicker was the trash left in our front yard! Seriously I would never have hired them if I knew it was this horrible!

Roger and Lisa, your message is full of BS. Why did it take 7 days instead of 3 – 4 days. I remember very clearly talking to you Thurs. afternoon. You had just found out a hour prior your painter were a no show. You assured the job would be done no later than Saturday. You knew we had a carpet guy coming Monday. But the painter didn’t come on Friday because the van was still being fixed. Saturday you had 4 painters came in and did a awful job. Lisa came on Sunday and we did our walk thru. We certainly used up a lot of blue tape. We had to postpone our carpet guy out till the middle of the week. The painters came back on Monday morning and afternoon. The painters did a crappy job. But you were sure quick to get your check. And then you said you would give us a 10% discount for the inconvenient. We had to make the changes for the carpet guy to come another time. I didn’t see a sorry for the inconvenient Louie’s. Why hmm… you’re workers couldn’t do the job correctly. But when I went to give feed back on your work. You had to call and threaten us. Saying because your wife wrote a bad review. We’re not going to refund the 10%. You offer a 10% on your ad. So I didn’t feel special with discount of nothing. The last time I check it’s called freedom of speech and feedback. I can’t help you can’t hire good workers. And you can’t communicate w/​clients and employees. Anyone who didn’t show up or call into work would have been fired. Perhaps you should learn from your feedback. You would have a better business. It’s sad how you brought Five Star Painting down. You should be ashamed and should listen to your clients. Because everyone I know or talk too will know about your bad services you provide.

You get what you pay for. Roger will come give you a quote but apparently that’s all he does for the company. He doesn’t answer to any issues. Lisa isn’t any better. Their employees are lazy and very slow to get things done. However, who can blame then when one of the employees knocked at my door looking for his boss because he hasn’t gotten paid yet. Our house finally got done when they completely changed painters (2 weeks later). The paint job done by the final painters was fine except they didn’t shut off your water after they were done using it, causing flooding in our basement. Yeah — they’re cheaper, but you get what you paid for.

There was a slight delay in starting the job due to weather, but once they got going, they were fast and thorough and neat. Almost like a totally different company than the other reviews — highly perplexing.

If I had to sum up my experience with Five Star in one word it would be horrendous!
My wife and I began our search for a company to paint our home back in March 2013 and of four companies that came out to give us an estimate we decided to go with Five Star Painting. My wife and I had a pleasant experience with Roger; he was courteous and gave us the impression that we would be taken care of during our exterior repaint. This turned out to be untrue.
Due to the late snow storms and unpredictable weather our scheduled dates for our repaint was pushed from April into June. Prior to the scheduled start date the Project Manager Lisa and our assigned site foreman Gabe came out to do the walk around. At the time I asked whether it would be okay to add in a quote to paint our porch railings. Lisa said that would be fine and that she would get back with us about the additional cost. She never did. The following week when Gabe came out to pressure wash the house he asked if we had decided to add in the porch. My wife informed him that we had never heard back from Lisa. Gabe gave us an onsite quote that was too high so we opted to exclude the porch from the job.
On Friday June 7^th two crew members from Five Star came by at around 11 a.m. to pressure wash the house. I had been lead to believe that the work would have been started around 9 a.m. The crew spent approximately 2 hours washing down the exterior of the house and then left. I got a call from Gabe saying that his guys would be back later that afternoon to begin prep. The crew did not come back that day. When I got home from work that evening I walked around the house and found that one quarter of the back of the house had not been washed. I called Gabe and he said that he would be out on Saturday morning to drop off paint and to finish the power wash.
On Saturday at around 8:30, Gabe did come out and spent 30 minutes finishing the power wash and then told me due to wind that he would not be able to start prep and said his crew would be out first thing Monday morning.
Monday morning at around 11:30 a different crew, who said they had just started that day, expected to have all the prep materials out at our house to be able to start working. Gabe had not dropped off the materials so the crew left and did not return. During all of this I was not called by Gabe or Lisa and was forced to make the calls myself to find out what was going on.
Monday evening I called Gabe and told him that I was done with Five Star. He asked me to give them one more shot and that he would be out at 7 a.m. on Tuesday to make things right. I told him that I would give them one more opportunity but if things didn’t change I would drop the contract.
I called Lisa at 7:50 a.m. on Tuesday to let her know that Gabe had not shown up, the crew had not shown up, that I had not been called and that I was done working with Five Star. She asked if there was any way to change my mind and I told her that they had had more than a fair opportunity to do the work and that I wasn’t going to put my trust into a company that can’t respond to their customers and meet their own standards. Gabe called me a few minutes later to tell me that my city has an ordinance that won’t allow them to start work until 8 a.m. I told him that he should have called me at 7 a.m. to let me know that and that I was not going to continue working with Five Star.
To add insult to the whole situation the painting crew showed up at 8:45 a.m. to start working and I told them that we were not going to finish the contract and that they should have been told that by Gabe. They decided the best way to handle that was to yell and curse me for costing them money on the job and then storm off.
Hire at your own risk!

It is truly unfortunate that we have to write this: our first experience with 5-​Star was with Lisa Beresford. The experience was amazing and we recommended them to everybody we knew.
This month we hired 5-​Star Painting again, under different management (Lisa Y. and Roger T.) and our experience has been horrendous. We got an estimate for our basement; the crew showed up to start painting, and the estimate we accepted to start work was increased by $ 180 as they began working because they made a mistake in the invoice; while we’re happy to pay for work that was done properly, this was the first error in judgement by management.
We were told to expect a 1.5 day job; however, because the crew showed up 1 – 2 hours late each day and took extended breaks, they were here working until 8pm two nights and worked a total of 4 days.
When they left, the job was ok — not nearly as professional as we had expected considering the price. To the CREW’s credit, it sounds like they were grossly overworked and overbooked. Overall, the paint looks nice. I casually mentioned these concerns to management, citing that I did not want the staff in trouble and that I simply wanted them aware; we were not interested in having the staff back to touch up the work for a 5^th time and politely said that we would do it ourselves and have a check in the mail to them. Most people would take this attitude if they too had spent nearly an entire work week in a house, waiting for a crew to show up and not knowing when or if they would; we had no interest in waiting yet again.
After much back and forth on this, Lisa agreed to give us a slight discount for the ‘inconvenience’ of her crew being late and taking so long; we stated several times that a check would be in the mail to them and that we were done with their service. We planned to leave disappointed and simply not hire them again.
Fast forward to our son’s first birthday; her crew showed up at our door obviously ready to get into an argument with us, which I had to quickly smooth over; Lisa told them that they would not be getting paid, that she was cutting their pay because the customers were unhappy and it was 100% their fault.
I have no words for this ^^^ but it should never, ever happen.
Once we alerted Lisa to this, instead of apologizing, she wrote a very long, rude, accusatory email and for the 4^th time in a row, refused to take responsibility for her work and her crew. She has yet to apologize, or even acknowledge that her crew showing up on our door like that was completely unprofessional; not to mention put us in an awkward and uncomfortable position.
We are done with this company. Please, save your sanity, time, and money and spend it somewhere else.

Pathetic company. I purchased a living social for a room to be painted. I called on March 31 and was told Clint, an estimator would call. No call. I called again on April 3 and spoke with Stephanie. She asked all of the same questions which I had provided for them on ³⁄₃₁. She stated she would contact an estimator and get back to me – and again no return call. I think it’s disgusting that a company would take a person’s money upfront (via living social) and not honor their committment. The BBB should definitely be aware of this horribly run company. I agree with Toby — they don’t deserve even 1 star.