Ecomark Solar

Ecomark Solar, a company that sounds great, and is great during the process of installing the solar panels. But once they have the solar panels on and have their money, they are very difficult to reach.
We signed up for an meeting with Ecomark at one of the local farmers markets and the sales guy was nice, knowledgeable and we decided it was a worthwhile investment. This was back in June. The line of communication after signing up was great. They contacted us multiple times to let us know the status of the permits and scheduling of the installation. Everything seemed great. Once they were done with the install, they were supposed to turn on the system, provide a welcome box and information about setting up the Solar Edge app so you can check on the solar system from your phone. Well that process took forever. So long in fact that I turned the system on myself. Then e-​mailed multiple times about the Solar Edge information. Only to hear that they have everything ready and it should be delivered soon. Well soon was weeks and when we got the welcome box they didn’t check on the system or explain it. It was ring door bell, hand over box and then leave.
We then got our first bill and were excited to see how the system was doing. We didn’t see much. So we e-​mailed Ecomark and it took days for them to respond with,
«And for Xcel, that is the second time this week I’ve heard that, so there must be a glitch in Xcel’s billing process, I did call yesterday to get some answers and so far, have not heard back.
I will find out!»
That was on the 30^th of December. After a few attempts to hear back from the lady, she responded… on January 8^th with, «I have not, sorry, Chris. Let me reach out again.» So with multiple people waiting to hear from this lady, she hasn’t heard and will try again. That was the last I had heard from her. So I called Xcel myself and they gave me the information I was looking for.
With all that said I would not recommend anyone to Ecomark. While they are good at customer service in the beginning, once they have their money, they are almost impossible to get a hold of. The verdict is still out on our system being big enough for our household energy needs, and we will have to wait and see. But if you need help after the system is installed, don’t hold your breath.

This has been a nightmare. Started the project before father’s day and it’s now the end of November and I still don’t have a working system yet. Complete and total lack of customer service. I had to call them to get updates but the only answers they have are complete B.S. They blame everyone else and take zero responsibility.
It’s now December and my system is finally up and working. Not the best experience I have ever had but at least it’s over now. Be aware they get ½ payment upfront then the second they are done installing the panels they requested the final payment even when the system hasn’t even been turned on. Guess that’s why they are not real concerned about much since they have all their money. I hope I never have any problems with my system, who knows how they might handle it.

The sales person was very pushy. After looking into it they use subcontractors to install their systems.
I also trying to figure out why they have such good reviews. All of the folks that had my experience reviews got unrecomended whatever that means.
Anyway decided to go with another company that does the work and has a good reputation with inspectors. I’m lucky enough to know a few of them and they help me make my decision. Hope this helps!

We currently have a solar system that we purchased from EcoMark Solar. Overall it was a great experience and an easy choice. We could continue to pay for electricity, or pay off our solar panels. The entire process was simple. The sales staff is helpful, the customer service team was friendly, and they have a person dedicated to walk us through installation process. Our system is turned on now and we are so excited about what we are going to save on electricity! I’m typically a hard sell, but I’ve been very pleased with every step of the process. Our neighbors are asking us about our solar panels and we are referring them to EcoMark.

Great Company to deal with. Price, service and knowledge. If they are not sure about something they do there due diligence and get back right away.

I had a great experience with EcoMark Solar. I shopped with multiple companies and EcoMark was the most affordable and they also had the highest rated customer service on multiple websites.
I do have a few things I want to say in regards to previous comments. First, they are not a re-​seller for anyone. They sell their own systems and offer multiple purchasing options — all of which are their own products. Second, this is a major decision about complicated topics. No one thinks about their energy use in this much detail. If all major decision makers aren’t available for the conversation with the sales person they send over it is a waste of your time and theirs. This isn’t like buying windows, there is much more to think about with the process of switching to solar. Finally, be careful when looking up solar companies. Most of them sell for other companies (Again, EcoMark doesn’t) or are in financial trouble and once you sign the agreement you are treated like someone else’s problem.
We did lots of research before going solar and are very happy we found EcoMark. It has been a seamless process. I have friends who went solar with other companies and they said how much of a nightmare it was — we experienced none of that! My site audit was last week and they are installing the panels soon! We are very excited to go solar!

I’ve had nothing but positive relations with these guys. I’ve talked with a few people, they were all pleasant. Can’t wait to get solar on my house.

We are having solar panels installed on our house, and the whole process has been a breeze because we have the experts at EcoMark working alongside us every step of the way. EcoMark partners with Solar City (the company that actually installs the panels) to provide an extremely user-​friendly customer experience that makes the entire solar process possible to understand. They initiated all of our contracts with Solar City so that we had a smooth transition into an industry that is very new for our family. And, EcoMark is still our advocate and resource even though we’ve been safely passed to the hands of Solar City’s installation team. I can safely say we would not have been comfortable or knowledgeable enough to enter into a solar agreement without EcoMark’s assistance. If you are looking at solar panels for your home, go through these guys. They turn a very complex process into a simple, stress-​free experience. And, they’re super friendly to boot!

The BEST deal Solar deal around! My husband and I shopped around and received a few different proposals from different companies, but this was by far the best. The young man who came into our home was very professional, knowledgeable, and very patient answering all of our questions. We did the zero money down option and are already saving on our first electric bill, AMAZING. We are basically just using their panels for free, instead of owning them, and still saving every month.
The process was simple, and it took only 5 minutes to sign the contract and get things rolling. I was worried about the way the panels would look on my roof, but they are sleek and make the house look nicer. I am beyond please with my experience and would highly recommend this professional company to anyone!

EcoMark Solar is an local solar company providing services in the Denver area. They are dedicated to providing excellent service and helped my parents install solar on their roof and save money on their energy bills. My parents are thrilled with the equipment and service and have recommended EcoMark to their neighbors who are also happy they worked with EcoMark. I recommend EcoMark to everyone I know who is considering getting solar.