Commons Park West Apartments

I’ve lived at CPW for 6 months and I love it for many reasons:
–Very friendly and helpful staff.
–Proximity (walking distance) to commerce, including downtown, restaurants in every direction, grocery store, ice cream parlor, etc.
–Very close driving distance to Hwy 25 & 70.
–A great gym, pool and hot tub.
–The walls are solid… I never hear my neighbors.
–Easy in/​out parking where I always find a space near my apartment.
–Great appliances.
Also, I love my balcony view of the river and downtown.

I am not one to write negative comments, but I feel the need to warn anyone who may consider CPW. I wish I would have read these before I moved in.
Poor construction
Poor communication
Poor service
Also, make sure to give a 60 notice. They will pull a random number from the air and charge you $$$$.

DO NOT MOVE HERE! They have the tenants in a major fire and safety hazard and have done nothing to fix the issue. The outside «FOB» system to gain access or exit the gates do not work, so if there is a fire — you will not be able to get out of the some of the building exits. They have done nothing to fix the issue and this has gone on for months. Terrible management. They also overcharge for everything — do not be fooled by the location as you will be stuck with a terrible management company that is the definition of lazy and complacency.

Management is still a joke. Do not live here. Run away as fast as you can. Don’t say I never warned you!

About a week and a half ago we had the fire sprinkler heads replaced in our unit and had an unfortunate accident where a pipe busted and flooded our unit. The wood floor was damaged, the paint and drywall was damaged, cabinets were damaged, carpet was soaked and needed replaced, etc. Through this inconvenience Kacy, the property manager was extremely helpful and understanding of the situation which is why I am giving her 5 stars. She updated my roommate and I consistently on who would be in our apartment and when and the status daily of the work completed. The work is now all finished and the apartment looks brand new. Kacy worked with the vendor to compensate us for our rent, she had the housekeepers come in and deep clean the unit, as well as give us a full professional carpet clean. She handled everything professionally and went above and beyond what I expected. Thanks for all the help Kacy, we appreciate it!

This is the worst management team in the history of apartment complexes. No one is on their good side. They will come after you. Do Not Live Here.

Don’t waste you’re time checking this place out. It is the definition of awful! Definitely NOT luxury, as they state on their website.

I give it two stars for the location and layout of the apartments.
The biggest issue with this building is the faulty fire alarms. Residents have been told several times now that they’re being fixed, but we’ve yet to see that — especially when the weather gets colder. You can count on the fire alarms going off in the middle of the night, at least a few times a month. Not only is this a nuisance, but it’s an incredible safety hazard!
They request that you carry renter’s insurance, which is a great idea in any rental situation, but it has mainly to do with pipes bursting when the weather gets colder. In order to counteract this, they heat the hallways to ~90 degrees; I’m not exaggerating.
In addition, the complex is extremely dirty despite having a cleaning staff there nearly every day.
The only plus of this apartment complex is that the front office staff is extremely friendly and maintenance is very responsive.
Don’t waste your money — for similar prices you can get brand new apartments in this neighborhood.

My husband and I have been living here temporarily for the past few months while we close on a new house. We chose this complex bc of the location… and that’s it. I should have done more research before hand, but since I knew this would be temporary, we just went with it. It’s very expensive, moderately old and not super well kept up.
We had four maintenance issues the first couple weeks! Things that should have already been taken care of. Washer leaking, a/​c not working in 2^nd bedroom, leaky master faucet and disposal backing up.
Parking is pretty unpleasant too. Older residents have reserved spots, while they transition into an open parking concept. This means all new residents can only park in unmarked spots… and there aren’t too many, which means you’ll likely be searching for a while or parking on the top floor. This doesn’t bother me too much, but it’s just not fun if you’re unloading groceries or coming home late at night when all the open spots are taken.
Above all the number one annoyance is that the fire alarm has gone off no less than 10 – 15 times in the past 3 months. We are talking, SUPER loud alarms. They are in the hallways and also in the units themselves which makes things ear piercingly intolerable. Our cat has had it, as have we :)
I gave this place 2 stars because the location really is pretty awesome, and while I’ve read bad reviews with the staff, we’ve had a very great experience with all of them. They are personable and professional.
If you’re looking for a great location… are between the ages of 20 – 25, have the cash to spend and aren’t bothered by the stuff I mentioned, then this is your place. As for us 30 – 40 somethings… the college style co-​ed pool parties and fire alarms are enough to make us look forward to getting into our house very much.

I really like the apartment, I love the location. But honestly, the management seems to care very little about the tenants. Greystar seems to view each room in the complex as an investment and they do little to hide that.
Although the leasing agents and maintenance staff do a good job, they are understaffed and have very little control over how the mega-​conglomerate runs the property. Maintenence is leveraged very thin, so you may have to ask to get work orders done multiple times (which may, ultimately, never get finished). Deposits are the highest I’ve seen out of the 5 apartment complexes I’ve lived in. Common area maintenance may never be finished (there was a light pole down in the promenade for months). The worst part is at they end of your lease, they WILL increase your rent by an absurd amount because they don’t care if you leave, someone else will take you’re place. Please don’t be that person to fall for living here. Any benefits there are to living here are quickly squandered by they way this place is managed.
In short, do not live here, you will end up feeling violated. Run, don’t walk away.

Worst complex ever. The front desk people, with the exception of one of them, are completely incompetent and management is just plain rude.
The fire alarms go off on a monthly basis and they refuse to address the problem. Not only is this annoying at 4 AM, but it happens so frequently that no one leaves their apartments when it happens, which in turn is a huge safety issue.
The halls and stairways are rarely cleaned and spilled coffee and used detal floss remains on the floors for weeks.
They said they heat the pool year round… ya to a balmy 50 degrees…
Also, I run a business from home and they refuse to let me leave packages to be picked up in their office… is this a joke?! You won’t send out packages, only receive them?! They say it’s too complicated to keep track of incoming and outgoing packages in their mail room… come on!
The gym is a barren. I’ve lived in 3 apartment buildings in Denver and the gym here is the worst by far. They don’t even have a clock… so I brought in my own because they said it’s not in the budget. Clocks are $ 10!!!
The only redeeming quality of the complex is the location. If you want to live centrally and can put up with all the bull $hit listed above, this is the place for you. However I wouldn’t recommend this complex to my worst enemy.

Building management is awful and dishonest… they lost multiple rent checks and then charged fees to my account, even though we dropped the checks in the rent drop box required by them… I would not recommend moving into these apartments, with all the new builds around the only good thing about this place is the location by the river… you can get other apartments with better management close by for the same price

Do not move here. They increased my rent by $ 200 dollars from one year to the next, to break the lease is $ 2,500+, no assigned parking spots, it has been the worst mistake I’ve made and it is the the worst apartment complex I’ve ever lived in. My recommendation: look else where

I was interested in this place because I had a friend who lived here and absolutely loved it. However, when I went in yesterday with my boyfriend I was sorely disappointed. The leasing agent, Brandon, was extremely rude and basically laughed in our faces. He did not ask our names, for us to sit down, or introduce himself. The only reason I know his name is because it was on his name tag. Its a real shame because we really like the floor plans and the location but because of this experience we will never rent from this place. I would encourage you to do the same!

I sure hope this place has new management. I lived here two years ago, and lemme tell you, it was not a good experience. I sublet, which seemed to confuse the management company in the first place. Run by a large corporation, it didn’t respond to my maintenance phone calls on time and mostly ignored them, and then somehow thought I was responsible, which I’m sorry, if you aren’t going to respond to a maintenance issue, I can’t do much.

I toured the facilities and had a good experience overall. Love the location, management was nice. Unfortunately, that area is pretty pricey. My impression was that the larger units are very nice and the amenities are great, but I’d have to make triple my current salary to live there. Bummer.

Not only is this place DISGUSTINGLY overpriced, its dingy, smelly, theres always dog piss in the halls and the customer service is the rudest I’ve EVER seen! Trust me, it may seem like a nice little quaint place at first, but this place absolutely sucks!!! Do not under any circumstances give it a chance, I have hundreds of friends who feel the same way but sadly, I didn’t listen. Try craigslist even, anything but this place. UGH!

I tried so hard to give Commons Park a chance, but time after time it was a terrible experience. The worst was when I moved out. I moved out on October 10^th, and on October 21^st I received my last utility bill. They require you to get a cashier’s check to pay this (which I promptly did – and paid the $ 10 fee to get it). I paid the bill on October 26^th, a mere 5 days after receiving it. Then, on October 29^th – just barely over a week after receiving the bill, and less than a month after move out, I got a letter from a collection agency threatening me that I needed to pay my balance. I called Commons Park and they had no clue what was going on. My only explanation is that they have many people skip out on the last bill, so they AUTOMATICALLY send it to collections when they send it to you. If you don’t care about your credit score, rent from CPW. I’ve always paid my bills on time – I guess that wasn’t enough for them to wait a week to see if I’d send a check. They obviously could care less about residents and this is solely a business venture for Alliance. On top of this, living there was an expensive experience that never seemed to live up to the cost of rent. There was constantly dog poop in the halls, noisy residents, smelly trash in the halls (they have a service that picks it up from residents’ front doors, so it’s always in the hallways), broken elevators and entry doors, fire alarms constantly going off and keeping you up at night… stay away! You can get so much more for your money elsewhere.

The only positive thing about these apartments is the location. Here are just a few of the negatives:
1) The garage doors seem to be broken more than not, and constantly open, which invites thieves in to steal bikes and other personal property. While CPW will pay a security guard to sit and monitor the pool during the day, anyone can freely walk in and out of the garage unnoticed.
2) The fire alarms go off more often than anywhere I have lived previously, and it seems as though no one is in a hurry to get them turned off.
3) In the year and a half since I have lived here, pipes have burst and the hallways have flooded at least three separate times, which results in lengthy and obnoxious repairs. If you are unlucky enough to live on the first floor, be ready to file a renters insurance claim for the damage to your property. Also, when this happens the water will be shut off for lengthy periods of time without warning.
4) Alliance, the new property management company running CPW, has changed many of the rules, making what used to be a fun, younger-​professional demographic apartment complex feel more like a retirement home (i.e. absolutely NO alcohol of any sort in the pool area, absolutely NO music without headphones in the pool area… both involving the threat of police involvement for breaking these rules). Meanwhile, friends who live in other apartment complexes are attending apartment sponsored pool parties in the summer.
5) Most maintenance requests are not a high priority and some don’t get taken care of at all.
6) Leash rules are not enforced and dogs are currently running around the halls. Poop pickup is also not enforced, and there is nothing like taking a walk outside (and sometimes even in the hallways) and seeing dog poop everywhere.
7) CPW has a new trash policy (which is not optional by the way, so expect to pay an additional $ 25/​month in addition to charges already paying for trash) in which residents place their trash outside of their doors and a ‘valet’ service eventually takes it out. Lazy? Yes. Trashy? Yes.
8) Lastly, my lease was signed when Lincoln Properties still ran the complex, and when taken over by Alliance, discounts I was originally given were not honored and my overall rent increased. When it came time to renew the lease, our rent had gone up $ 300/​month! No way would I renew a lease here at Commons Trailer Park West!

These apartments are in the perfect location, and unfortunately that allows a lousy management company like Alliance Property Management to get away with absolutely atrocious service and property upkeep.
When Lincoln managed this property, it was well cared for and had a professional and friendly staff. Since Alliance has taken over, the place has gone downhill, and the staff cares about nothing except getting that next lease signed — existing tenants be damned.
A couple of anecdotes:
1) Someone dropped a jar of salsa in the stairwell — Lincoln ensured the cleaning crew cleaned several times a week. But with Alliance managing the property? That jar of salsa sat rotting in the stairwell for 2 weeks.
2) The garage doors have been broken — for 3 months.
3) Our sink backed up on Thanksgiving (we have a newborn, by the way). We called on Friday to get someone to take care of it — no one came. We called back Friday afternoon, and were told there were a list of issues that came up on the holiday, and the staff would get to them first come /​first served. We were then told the staff had already left for the day. It is now late Saturday afternoon, and guess what? No one has come to fix the sink. Luckily I am pretty handy, and fixed it Friday when it was clear Alliance would fail in their property management duties again — I’m sure if I hadn’t done it, we would be lucky to have it fixed by mid-​next week.
The location is great, the property has some issues, but the biggest problem here is Allliance Property Management. They don’t care about the tenants, they don’t care about the property — they only care about signing leases for premium rental rates.
Run away — run far away.