Colorado Interlock of Lakewood

The definition if ineptitude and inefficiency. And to be honest, the only location I’ve been to that even remotely has a clue is the 73^rd and Washington shop. After being completely blown off for an appointment (I found out later was never booked) waiting for over 90 minutes and having to leave for work, I reserved another spot the next day in Englewood. Guess what? Arrive at my 1:30 appointment and the shop is CLOSED. Call the «receptionist» and she informs me they must have left early… Hours posted were 10 – 4. Call back and have her set me an appointment in Lakewood for 2pm. She assures me she’ll call and inform them of my arrival. Get here at 2, no appointment scheduled and the tech is just starting an install on another vehicle. Let’s not try and multitask and download my info while you’re working… And now just informed that after three years of being a client with these hacks they can’t find me on the system… Finally done and outta here (at 2:45)and they have the audacity to charge me a $ 50 missed appointment fee after coming to my THIRD one before getting any service. No apologies and no fucks were given. People who willfully make an already unfortunate and uncomfortable situation markedly WORSE need to learn a little empathy and humanity. Customer service on the level of a crack house. Shopping for a new provider on Monday.