Chase Bank

I often pop into this Chase branch on my way home. I have always found the employees to be friendly and efficient. Usually I am doing a single check transaction payment to our credit card. I do not have a checking/​savings account here, just a credit card.
The parking lot is the only downfall to this location as it is right off Speer and not easy to always pull in and out if there is any amount of traffic.

I have been a Chase customer for several years and i have a number of acts with them, both personal and business. Anyhow, I walked in on a Saturday at 9:10am the bank wasn’t even open. Once they opened they advised me their system was down. No big deal, because the «customer relations» said he could handle my questions at his desk. I simply went in to have money wired. Once i sat down i told him that i would like to build a relation ship with a local banker bcs i am new to the neighborhood and i want to establish some more business accts. Longer story short he said he couldn’t do the wire but «he would call me when the system goes back on line» I said great, please call because i have a number of things to do. Well i never heard from him so i walked in yesterday the 22^nd to wire the $ again. I asked him what happened and he said «Man, we were swamped» I said, «well i’m a bit disappointed bcs i was waiting for a call at least» he said «like i said we were busy» Then i said, well maybe i should take my business somewhere else where i can build a relationship”, he said «do what you got to do!» Which was pretty annoying bcs i would never tell that to another customer! He was very unprofessional and after speaking to the manager he apologized but really could care less. By the tone of his voice. I would suggest not going to this branch for your needs. I am willing to drive an additional couple of miles instead of going to this branch. It’s pretty frustrating overall bcs customer service in this country has gone down the tube! We give this bank our money and we expect to be treated with respect but they obviously don’t know the meaning of that!

I lost it in Chase… besides dealing with airport security, I don’t lose it.
I deposited a check via an ATM. It cleared. For 2 weeks, it was there. I used very little funds from that account and my ATM debit card declined while at Whole Foods. What??? I went to Chase. I sat there for 3 hours while they tried to get to the bottom of the issue. «We believe the signature on your check is fraudulent,» said a manager to me. Okay, so how do I prove that it’s not?” I asked. «You need to have a new check sent to you with signatures of X, Y, Z, a letter, et el. «Why did you withhold ALL of my money, even more than the amount the check was worth?,» I asked. «We are sorry. We can’t answer that.» «Why was my money from this check good for two weeks and then randomly it wasn’t?!» I screamed. «It might have been an oversight on our part. It’s hard to tell,» retorted the manager. All of our bills tied to the checking account that were automatic bounced. I had over $ 1,000.00 in fees I had to pay because of this. I had a new check sent, deposited it into Bellco (the same way as Chase) and there were no issues. Chase made $ 500.00 off of me that day. So, who is fraudulent again?

Chase bank sucks!
As a corporation, they only get 1 star, but since I have nothing against this branch in-​particular, I’ll give ‘em an extra star. And since they have been very nice the few times I’ve actually had to deal with a person, I’ll award a third star.

OK, I know it feels silly to write a review for a large corporation that pretty much everyone expects to suck, but if EVERYONE wrote a bad review, maybe we would all stop using these crappy companies! WHO’S WITH ME? No one? OK, well back to my review…
We started a bank account for our non-​profit here, and the dude who does ALL the business banking was not there that day so the sweet personal banking dude kind of slowly worked his way through starting the account, like reading manuals or something. It took forever, but whatever.
Yesterday we got a letter in the mail saying that we had signed an agreement saying Chase has the right to close our account for no reason whatsoever. And that they were closing our account for no reason whatsoever.
Yup, you do have that right, but it doesn’t mean it’s not a crappy thing to do! I don’t care about the law. I care about better business practices. We can easily start a bank account somewhere else (and boy will we), but it’s just very bizarre, not-​cool behavior.
We called the number (national, not the branch) and the guy on the phone said that someone opening our account had suspected we were linked to GAMBLING and CASINOS! Which is pretty off-​based considering we are a non-​profit for the arts. We asked how they had come to that conclusion (maybe some casino has the same name as us — we would like to know that information) and they wouldn’t tell us anything, just kept repeating that they had the right to close the account.
Just. Bizzare.

Who writes checks anymore? I don’t really, but when I do expect them to clear. So imagine my shock when on Friday I discovered a check had been returned as my bank account being closed (see my review for Quantum Collection Services for more details).
Knowing that my account was not closed, and that I had a few important checks that hadn’t cleared yet. I headed straight to the nearest Chase bank to where I was at that time.
They looked into the situation, realized the bank had made an error regarding my checks and remedied it by writing me a letter to provide to the businesses that received (unintentionally) bad checks from me.
The branch manager, Jessica Klein and the teller whose name I didn’t catch, were both extremely helpful and remedied the situation quickly, which restored my peace of mind.
I would give 5 stars, however even though this is not this branch’s fault, this error should have never happened in the first place. So 4 stars.