Asbury Green Student Apartments

Since becoming university house, the building has really gone down in quality. They don’t have the cleaning crew who used to come in daily and now just clean common area once weekly. With college kids puking around the building, there were many mornings when there would be vomit in or outside of the elevators and stairwells. The laundry machines NEVER get cleaned, so be prepared to pick other people’s hair balls off your clothes when you wash and dry them, that’s if the machines are even working. The trash room on the first floor is usually overflowing (bags ALL over the floor) causing a terrible odor for any tenants who unfortunately got placed on that floor.
I hope management has changed because it was difficult to deal with management previously. I did not feel respected or understood, and was actually insulted on several occasions.
no longer live there (thank goodness), but if you do, try to make sure and get any floor other than the first, and best of luck to you. I really hope things have changed and that you can enjoy the experience I had when it was Asbury green!

This is the email I sent to upper management about a week ago which outlines my experience so far at University House (formerly Asbury Green). Below it I have written an update after my conversation with their regional manager.
«After seeing many issues with your Denver location, I feel that it’s necessary to bring some to your attention.
After seeing the appeal of University House, Denver mainly because of it’s location, my parents and I decided to start the application process in February of 2015 for the 2015 – 2016 school year. Right from the beginning your staff was difficult to work with. I was receiving multiple emails about new leases, never receiving answers, and getting no answer when calling during your normal business hours. I even had the experience of emailing with one of your employees for weeks, never receiving a response to a few emails addressed to her, and then only AFTER I asked about it at the office when I visited in July did I find out that she no longer worked there. The fact that no one saw fit to check her work email let alone forward them so that someone else could respond is frankly unbelievable.
While I was assured by your employees that starting the application process early would ensure I could be set in my room fairly early, I was changed around not once, but FIVE times. The fifth and final time happened about five minutes after I got to the property on move-​in day. Again, never was I sent an email about a change. I never received phone calls. The only way I knew that I had been moved was because my first assigned roommate stopped responding to my emails. I had to call the office to find out that three weeks into getting to know my new roommate I had been changed. I understand that you reserve the right to make these changes, but the lack of communication was truly appalling.
Finally I was assured a specific apartment and room and even agreed to pay an extra $ 20 per month. After making it very clear that I did not want to be in a room without a private bathroom attached, I was assured that my new room met that requirement. Only on move-​in day did I find out that your employee made a typo in her email promising me the room with the private bathroom, and I was really in the other room. Rather than apologising at all, your employee’s and manager’s reactions were summed up with „not our issues.“ To make matters worse, my mom called on the day of moving in, and the manager blatantly argued and yelled at her over the phone. I also received the move-​in information letter about three weeks late because your office wrote the wrong address on the envelope and it had to be forwarded multiple times.
My experience living in your facility so far has not been even a stone’s throw away from living in on-​campus housing. The hallways wreak of weed. There is often garbage left outside of people’s doorways. The parties thrown during the middle of the week can be heard so clearly it’s as if they were in the room next door. We were informed that the garage was broken a week ago, for two days it was left halfway open, and it has been over a week since it broke; still with no sign of repair.
The front office decides to close whenever they want, it seems. Your manager didn’t even realise that the hours on the front door say „Open at 9am Monday through Friday“ and she has been opening an hour late each day. She also informed me that Friday’s are shorter days for them.
I have been told on many occasions by people who have lived here for more than a year, that the apartment was kept in a much cleaner and better condition under the old manager. My parents and I are extremely disappointed by the poor service and really expected better from a place that sets such high expectations.»
I did get a response back from their regional manager who was very apologetic, and explained some of the issues and their solutions. She did say that I am not the only one who has complained about the cleanliness of the building. Hopefully the changes are made fairly quickly. The building has the potential to be great, especially with the close proximity to DU. However if they don’t make changes to things like the low level of cleanliness, I can’t see anyone wanting to stay there long.

UPDATED REVIEW 10÷5÷2015
Everything I said below in my 1-​star review holds true… for the old management /​ownership. Apparently the property is in new hands, and the change is noticeable. We’ve already vacated, so I can’t speak to the conditions, but they were pretty good already. The problem was the magically disappearing deposit — WHICH IS NOW RESOLVED, FAVORABLY, THANKS TO NEW MANAGER KIMBER S. — Kimber pursued our facts internally to our satisfaction. She did so responsibly and personably, so now the apartment’s missing ingredient is in place. Thanks Kimber!
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[Original review 8/​27/​2015] Kiss your security deposit goodbye. What’s that? They told after the walk-​through that you were fine and nothing would be withheld? Good luck getting them on the phone after you learning differently. Post here if you’re in the same predicament as I’m gathering plaintiffs. Try to recall the individual’s name that «assisted» you because we’re going to contact the county DA and request that charges be filed against each person for running a fraudulent enterprise.

The manager of Asbury Green (now University House), Melissa was extremely unhelpful and rude to people when I lived there. The place is okay but the poor management ruins it completely

This place is terrible. They are deceiving about their application process, they won’t give you your deposit back, and they won’t respond to emails or phone calls. Don’t live here.

I loved, LOVED living here! To begin, the location is great! I honestly wouldn’t listen to the the negative reviews, most people leave reviews when they really disliked the place, not the other way around. I love the covered parking garage, I always feel safe getting in late at night. Management was always super kind to me, as well as the staff around the place. Maintenance requests were always taken care of very quickly, and again by very nice people. I get really bad migraines from fluorescent bulbs, so when they changed out my bedroom light with a fluorescent bulb I let them know and they ordered me a new one and put it in for me. I did the roommate matching service, which couldn’t have worked out more perfectly. My roommate and I got along from the get go and has become someone who will be a lifelong friend for me. If you are considering living here you will not regret it!

Reasons Why I’m Only Giving One Star:
1. They lost my lease.
2. They received one of my rent checks, and cashed it and then said I didn’t pay rent and had the City of Denver try to evict me. I had copies of the check to prove it.
3. Lived there the second year of its existence. We moved into a 4 bedrooom on the 4^th floor. The roof leaked when it rained.
4. We were initially promised a 4 bedroom and signed a lease, but then they realized they didn’t have room for that and tried to split us up in other apartments with randos.
5. They didn’t fulfill their promise about free parking.
6. Walls are super thin. The whole apartment building looks nice, but they constructed it out of the cheapest material possible.

This is not the best or worst place to live, but definitely one of the easiest. It is fully furnished and has a helpful staff. It is right across the street from campus, so it is very convenient for students. There is also a coffee machine, gym and free tanning.

What attracted me to Asbury was the location. It is a block from DU and walking distance to many places to eat. I came to Denver as a grad student not knowing anyone so I opted for a studio apt.
It’s kinda pricy but I didn’t have time to look for houses and I wasn’t interested in having any roommates since I am from out of state. The building gets kinda confusing and having to pay for laundry gets a little tedious. The walls are thin but I feel like that’s the problem with any student housing apt complex.
Overall I have been very happy with Asbury. The front desk is very friendly, having a gym is convenient, and the apts are a decent size. Whenever something breaks they fix it within a day or two. After front office hours you need to live there in order to get in so I have felt safe all year