ADT Security Services, Inc.

Was a customer for nearly 15 years. Tried to cancel our services via phone as we are going with a competitive service to see how that company works out (and save $). LONG WAIT times on hold with ADT first of all… as one cannot cancel online. Was told they would send the cancellation notice in the mail for my records… instead got a bill for an additional month in the future. The bill was a at a higher rate than what i was paying in the past!!! Additionally called back same wait times and the rep said it cancels 30 days after I cancel??? I don’t even have the phone line anymore!!! why do I have to pay for a service that I don’t use, and especially can’t use for another 30 days and at a higher rate? When asked to speak with a manager… she said none are available… Terrible customer service, and shady business practices… I suggest certainly finding another company… I was considering them in the future as well too… not anymore…
Find another company– feel free to share this review… I will be cutting and pasting everywhere as this type of dealings by ADT is not on the up and up– #majorfailADT #classactionlawsuitADT

This is one of the worst companies I have ever come across. I don’t write reviews often, especially negative ones. This is bad. Stay away. I saw all the bad reviews, but the ADT guy showed up on my doorstep, was extremely persistent and convincing, promising the world. I gave in. He spent hours here putting everything in, and then tried to charge me over $ 8,000. When I balked at the price and told him to take everything out, he started a long song-​and-​dance process where he left the house to call his manager and come back with a lower price (next $ 5,500, then $ 2,300, and eventually $ 1,300), all without much change in the package I was getting. He saw I lived in a nice neighborhood and tried to milk me for as much as he could. Then, when I found much better service, transparency and price elsewhere (Reliable Home Security, if you are curious), ADT made it SO hard to cancel my subscription (HOURS on the phone, becing disconnected, transferred endlessly, etc). even though I was within the 3 day cancellation window. I was losing sleep that I would be stuck with their horrible service. I finally managed to cancel, and now I check my credit card charges, and they still have only given me a small partial refund of what I paid. I am currently on hold with their horrible customer service, wasting more of my time on this terribly run company. Stay. Away.

Terrible company!!! Expect rate increases every 6 months. They will charge you an extra month after you cancel. Equipment is outdated. I would recommend xfinity security if you can bundle it with Comcast. $ 29.95 for 2 years. And everything is wifi and equipment is top notch! Don’t bother with ADT, you will regret it.

There are two main problems with this company: First, their prices are very high (they get you with the up-​front, equipment costs). Second, the installers and the monitoring are two different entities and they’ll bounce you back and forth between the two claiming it’s the other’s responsibility to deal with your problem. «You’d think they invented the phrase that’s not my problem». Nobody wants to take any kind of ownership for the customers they have. The installers just want to sell you the system and get you to sign a 3-​year service agreement. The monitors just want to collect your monthly monitoring fee. Save yourself a lot of anger and frustration and look elsewhere.

WERE customers since 2004. No false alarms… In fact, never required anything of them. Last week our alarm went off at 3:20 am. Called ADT, who said our phone line was down, which is why the alarm went off. In the past, when the phone line was down, there’d be a small beep — not a full-​blown alarm. The response from the ADT rep was «there’s a first time for everything». The supervisor was not any more helpful. Yes, there’s a first, and last, time for everything. We’ve switched security companies.

Useless, these people and their monitors are absolutely useless. I was a customer for 3 years. Two years ago while I was out of town with work I received a call stating the burglar alarm was going off. My wife who is handicapped was supposed to be home. Of course I was worried, almost frantic. I tried to telephone my wife with no response. I informed the monitor I was out of town since I could not raise my wife on the phone I requested they send the police but the monitor refused. When I inquired why I was told I did not have a permit. I then informed her my town did not require a permit. The witch still refused. I called the sheriff’s department myself and explained the situation. The dispatcher informed me of what I already knew. I did not need a permit. The Sheriffs office advised they would send a car as soon as one was available. Hours passed and no information.
In the meantime I called the monitor back and advised them since they refused to notify the police that their service was useless and I did not require or want it any more. A total of 4 phone calls, three emails and a registered letter informing adt that I did not want their service. They refused to listen and kept billing me. Additional phone calls went unheeded. When I refused to pay they immediately sent the bill to collections. They will never get an additional penny from me. I work for a very large aerospace company that has thousands of employees I continue to inform everyone who inquires how I was treated and what kind of company these people run. If it weren’t for a neighbor who responded my wife might not have made it after an extremely bad fall. May they burn in hell because that’s what they deserve.

I called after a few weeks for service with technical problem of false alarms. They are able to schedule me with first appointment. LONGER THAN ONE MONTH AWAY! In acceptable.
Never use ADT.
The rest of the story. A very nice ADT rep called to make a very suitable time to repair our security system. I expect good results.

DO NOT SIGN A CONTRACT WITH ADT!!! It is the worst company I have ever encountered. We got our system a year ago right after we moved into our house. They came to our door one evening and interrupted our dinner to «informed us of the crime spike» in our neighborhood the past few months. With us being new in the area we were naïve and wanted to make sure we were as safe as possible. But this company is a scam and we were taken. All they care about is making as much money off of you as possible! We are in the process of moving back into an apartment complex which does not allow the installation of security systems in their units. So I called to see what we can do, they said we either keep paying for the service we can no longer use or pay a cancellation fee of $ 899. Are you kidding me?! What a crock! They offered no other options, no wiggle room and certainly no apologies for the inconvenience. don’t do it!

ADT is without a doubt the absolute worst company I have ever been cursed to deal with! The one and only thing that matters to them is PROFIT and making as much out of each victim that makes the fatal mistake of signing up for their service. The system in my home has malfunctioned and fallen apart multiple times due to shockingly poor quality equipment and incompetent installation. The main console is huge and looks like vintage 1970’s technology with the most basic features. ADT technicians have been called out to my home 4 times and the system still doesn’t work properly or provide the service I PAY for! ADT claims they have a six month guarantee that dictates if your system breaks down 3 times you are allowed to be released from your insane 3 year contract. However, despite my system breaking down FOUR times, ADT claims I’m screwed. To get out of my contract otherwise I have to pay well over $ 1000!!! WTF? Even the worst cell phone companies don’t charge such insane fees for leaving a contract early!!! The attitudes I’ve received from this horrible company are the same scripted lip service that employees are trained to give no matter the situation. ADT, don’t even bother lying that «you value me as a customer» because as you can read from the dozens of negative reviews that obviously isn’t the case for myself or anyone. The only thing you truly value is making money.

Please, please do not consider using ADT. We have had repeated problems with them. Our system is constantly having system errors or the alarms goes off for no reason. As the previous reviews say they are great at apologizing but awful at fixing the problem. Appointments for a technician to come out take 2 – 3 weeks while you are still paying for a security system that doesn’t work. I guess the long wait for technicians indicates the amount of problems their customers are continuing to have. I am on the phone with technical support on a weekly almost twice a week basis. They also do not buy back equipment so you are stuck with a very expensive system that does not work. I wish I had not chosen ADT but I am stuck with them due to the crazy amount I spent on my equipment. I guess I will have to deal with faulty equipment and hope my house does not get broken into. You still have the option not to, so please, take this review critically and chose another company for your security system. You will save yourself huge headaches and inconveniences in the future

I installed this system four years ago. I worked well until we had a flood at the end of 2014. The flood filled our basement and affected all our electrical in our home. The security system discontinued working at that time. I tried several times to speak to the ADT person to explain to them the problem. They kept telling me it was a phone problem. I had the phone company come out – no problem. After many hours of troubleshooting and several phone calls, I just gave up. We wound up renting our house and I called to disconnect service – the service that was NOT working. Went round and round again about the service and customer support being so poor. Now, I get a final bill and I am charged for a 30 day disconnect. They say «in the contract» it states that they can charge me for 30 days. I again complained that the service was NOT working! The woman on the line was very rude and totally lacked the ability to see from a customer perspective. I paid the bill but will NEVER go with them again or recommend these «security» company to anyone. Stay AWAY!

The install was a little expensive but so worth it. My life is way easier with everything automated. I’ve been able to monitor my home via cameras on vacation, change the thermostat or set a schedule, disarm/​unlock the door for a house sitter, get notifications of when they arrive and leave, and so much more. Without it I’m in the dark while away. My alarm does what it’s supposed to do. I’ve only had a problem paying my bill online, however a quick phone call fixes that. I’ve had techs come back out and install new equipment and fix one issue. Always easy and fast. Of course the appointment Windows suck, but what companies doesn’t?

We had a bad unit installed and cops came. Second unit said it was bad programming. Now monthly billing went up and have to spend an hour every month to try to correct. Come to find out the cancelation period is super short and we have a 36 month contract. Do Not used ADT Security. They have the worst service and attitude.

ADT is one of the most unrepeatable companies that I have ever had the displeasure of doing business with. ADT has owed us a credit of $ 209.11 since July of 2014. We have sent letters, documentation, and called them numerous times over the past year to resolve this. They ignored us every time! However, they continued to bill us. Then they cancelled our service in February of 2015 because we refused to pay them any longer until they issued us a credit for the $ 209.11. So ADT sent us a final bill of $ 201.11 in March of 2015, which was still less than they owed us for the $ 209.11 credit that they never issued. Then ADT cancelled our service and charged us a $ 770.60 in cancellation fees. Then they started making our alarm system go off in the middle of the night. We had to disconnect wirelessly from them so they could not get into our alarm system to communicate with it. Once we did that, it stopped going off in the night, even though it still had power. This proved to us that ADT was indeed purposely making our system go off in the night, which I find unbelievable! They owe us money!!! If you google ADT and type in «ADT Class Action Lawsuit,» you will see that there are several class action lawsuits against ADT for charging customers outrageous cancellation fees. This company is just plain unethical. It is so sad that a company that is supposed to be providing individuals with protection from criminals, is the one that is stealing from them.

Eric visited our home 3 times in a week. I was displeased from the beginning when I informed him I was heading out to run an errand and it was poor timing, but he persisted with his sales pitch. On his 3^rd visit I tried to inform him we discussed the options and weren’t interested. At which point he began insulting my intelligence. His tactics included interrupting, poor listening, badgering and even insulting. I wouldn’t buy water from Eric in a desert based on his rude behavior.

trying to cancel is a nightmare even after your three year contract expired

After having windows replaced we asked ADT to come out to install sensors on the new windows. We discovered that they’d left without installing a sensor on one of the windows — they just left the pieces of the sensor sitting on the window sill. The next day I asked them to come out right away to get that sensor installed since not having it left a garden-​level window unprotected. The service group said they couldn’t get anyone out before the second week in November! Keep in mind that I paid actual money for the service call yet ADT is willing to leave me unprotected for weeks. They did offer me an off-​hours visit but I’d have to pay an overtime fee — — all for a mistake ADT made, not me. We will be looking at ADT’s competitors for options.

Initially everything seemed to go well with our system. However, within 8 months the system malfunctioned 4 times which required a technician to come to the house to fix (and they only give you a six hour window). They also were very poor deal with on the phone; not helpful at all, long time on hold, etc. When we requested to be released from the contract because of the malfunctioning system, they refused because of a name-​change on the contact which they claimed negated the prior issues with the system. They also made a promise of several free months of credit, only to deny the credit later and claim the credit was assigned to the time the system was down. Strongly recommend looking elsewhere for your home security needs based on our experience.

ADT came to my home to set up monitoring services in a home I purchased that already had ADT. After 4 hours, the technician left, saying that my alarm and fire monitoring services were working. When I tried to get the certificate from ADT for insurance purposes, I was told I had no fire monitoring. The only reason I set up ADT was for fire monitoring, not for alarm monitoring. So when I called to cancel the contract when they couldn’t add the fire monitoring, I was charged for the balance 20 months of service left on the contract. I was told I had no fire detectors to monitor. When a new company came out to give a quote, they said I had three detectors hooked up to my alarm system. Ridiculous waste of my time with ADT. Awful experience, difficult to reach anyone knowledgeable, and awful experience with the original tech.

I bought a house with an active ADT system in it, and when the regional ADT rep contacted me through my realtor, he offered what I believed was a reasonable deal. I was to pay a little over $ 100.00 (over the phone) and set an appointment to have a new keypad installed if needed. I did so, confident that because the system had been monitored for the previous owners up until my closing date, that nothing would need to be replaced.
When the installer came, he told me that the keypad was too old to be monitored for a new account, but the hundred I’d already paid would cover the new one, with a remote… but he didn’t have what he needed to install it that day.
When he returned later in the week, he had no trouble connecting the window and door sensors to the new pad, but, was not apparently aware that two most important alarms to me, the smoke and carbon monoxide detectors, were not compatible with the new keypad. After several hours, and no prior estimate, he informed me that I would need new ones (total 4), at over $ 150.00 apiece. The regional rep was on vacation, so the best they could offer me at that time was to make a flex payment arrangement for three payments of $ 200.00 on a working system that I did not ever intend to spend more than $ 100.00 on in the first place.
When the regional rep returned, he reduced the price to a total of $ 400.00, plus of course the $ 100.00 I had paid in the beginning. So, essentially, I have paid $ 500.00 to simply hook up 2 smoke detectors and 2 carbon monoxide detectors that shouldn’t have been necessary. Short of using my 3 day window to cancel the entire transaction, this is the «best» they can do.
And I didn’t even get kissed.