Hampton Inn

Stayed here for Easter and was not impressed. I booked the room a month in advance for 2 adults/​2 kids. This hotel is about 3 years old but it not been kept up.
Room condition:
Carpet had tears by the bed.
Carpet was frayed leading into the bathroom.
Scuffs on walls throughout the entire suite.
A/​C grill in bedroom was broken away from the unit.
Shower door leaked from the bottom.
Facet in bathroom was not secured properly and moving when touched.
Housekeeping:
2 bath towels 1 hand towel and 1 washcloth
No bedding or pillows for the sofa bed.
Management:
I called for the manager 5 times over a three day period to resolve a billing issue and never received a call back. I guess this explains the condition of the hotel. Lack of attention in all areas.

The rooms here are significantly smaller than any other Hampton Inn I have ever stayed at. This one could use some steam cleaning on the carpets too, but other than that it’s nice. Just a quick over night stop to get some rest.

Love this place! Great service! The staff were extremely friendly & accommodating! Very clean hotel… It looks brand new. There are many places to eat nearby & I had a great night sleep. They serve free hot & cold breakfast with a variety of choices. You won’t regret this place.

So we called 5 – 7 hours ahead to make a reservation and they told us it wasn’t necessary since they had 58 rooms open. Well when we get there, we’re informed there is only 1 connecting room in the whole hotel (who designed THAT?!) and was put on the 2^nd floor after asking for the highest floor.
The guy behind the counter hardly looked at us and didn’t listen to a word we said — inexcusable service. I expect better out of Hilton chains. Oh but otherwise, rooms were clean, shower worked, good free breakfast spread in the morning. Was only there for an overnight stay.