Venetian Nail Spa

Disappointed in Kenny’s sloppy work. I had a pedicure here once and it was fine. Tried NexGen manicure today and I won’t be back.

Worst experience Ever!
Had to change manicurist 3 times. Staff was rude and harsh. Hurt & damaged my fingers nails. I literally cried out in pain. Manager didn’t seem to care. Staff was fighting and crying with each other. Receptionist had attitude. Had to argue my way out. Felt bullied, rushed & uncomfortable. Refused to pay and they threatened to call the police. I will never go back or recommend. Other customers we sticking up for me. I asked for owners number but they wouldn’t give it to me. Owner should know. Worst experience & they told me that I was too sensitive. This place is a joke. Felt like I was having surgery on my nails! I was embarrassed but at least I stuck up for myself.

Went there for the first time couple weeks ago and went back twice since. April did my nails she was really good and took the time to get rid of all the Dead cuticle and hanging stuff. She also recommended a polish Cindy naturals which stayed on my nails for 10 days. That is unbelievably long for me. the place is a few dollars more than I am used to paying but sometimes you get what you pay for and in this case you certainly do.

This was my first experience at this salon. It was visually appealing. It was Sunday April 3, 2016. I got there at about 1 pm with my mother, we were both getting pedicures. The hostess told us it would be about 30 min wait which was fine. We walked in the plaza. We came back at 1:30 pm picked out our colors and at about 1:45 started. The man doing my mothers pedicure didn’t even know how to cut her toe nail this made her nervous. He started to file the first nail and couldn’t do that either. She asked ti speak to the hostess. There was no one else available. Later she did offer another employee and my mother thanked her but declined. I continued with my pedicure hesitantly. I did notice that they use these disposable files and buffers and other items they use for the pedicure. Which in tern are of low quality. The file is a flimsy nail file, the buffer for the dead skin on the bottom of the feet and toes was tiny and flimsy also. This was the worst pedicure i have ever had. He didn’t remove any cuticle. I still have dead cracked skin on my heal as if i never received a pedicure. Also it was $ 28 for a basic pedicure. I reached out to management on their website yesterday. Explained the situation told them i have pictures, that I’d be happy to show them. I still haven’t heard anything. Wish i would have checked their Unilocal first… Very disappointing!
I received an email from Kim the manager the following Wednesday apologizing she also did explain that everything is disposable to keep everything very sanitary for the customers health and offering a complimentary pedicure with a more experienced Technician. I made an appointment for the same day at 2:30 pm I had Teresa. She was great. Especially with cuticule removal. A positive experience. The hostess was also very nice checking in on me. They definitely made this situation right. If you are getting a pedicure look for Teresa she’s great! Thank you Kim for making this customer happy!

Ive been going here for a while now. I’ve never had a bad experience, except today. The salon is great, I brought my sister & mother & got all my my coworkers & friends going there. Today I had a pedicure by Lynn. She was AWFUL. She was watching tv while she was razoring my feet. She was SO rude. Was throwing my feet back in the tub so aggressively and on top of it was talking sh*t about me and my family the ENTIRE time. I was so embarrassed that I brought them there, they were also very disappointed. I hate to write a bad review but I am just really writing it because of Lynn. And my moms feet look like sh*t, she ha a bunch of dead skin and her feet are so hard. I recommend NEVER going to her.
I feel so bad posting a bad review, but it was that disappointing :(

April gives the best massages ever! & takes her time (see photo).
Clean facility. Always fit me in.

I got a GREAT mani /​pedi from April last Friday! I could tell right away that she had a lot of experience. She took great care to do a perfect job. Very pleasant personality as well, which is always nice. I will definitely recommend her to my friends.

Have to say horrible service and way overpriced. Went there this past Friday with my stepdaughter we both sat down for a pedicure at the same time. Vinny did my pedicure in 15 min (fastest pedicure I ever had). He was such in a rush and I will never go back there. I told lady at the front desk and she says all pedicures are 30 min I said well mine was not even close to 30 min she said she was going to check the camera. Anyway, if you are going to be way overpriced like the way they are at least do a good job. I had gel put on my nails and there is all streaks in them. Horrible job!

I had a wonderful experience at this nail salon today. First of all, I walked in without an appointment. The hostess was very friendly and advised me that I would have to wait 20 minutes. I was fine with that so I chose my color and waited. In about 10 minutes, I was sitting in a chair having my nails manicured. Kathy, the technician, took very good care of me and did a beautiful job. My manicure was perfect and beautiful. Thank you, Kathy.

Kim the manager is a total sweetheart and I see her sister Mai for my gel nails and pedicures every time! Mai is super talented and will make sure you are happy with the results. Friendly service, they tend to get busy at the end of the week so I would recommend calling ahead.

The spa itself is clean and has beautiful décor however the staff and quality of customer service is seriously lacking especially for the prices they charge. First the front desk/​receptionist was unwelcoming and quite frankly appeared to be on drugs or something. My nail tech smelled so strongly like cigarettes that I felt nauseous by the end. She rushed the manicure. I always get gel polish and it lasts me 2+ weeks. Not here, the whole gel polish started lifting up from the bottom of almost all my nails 4 days later. So I went to my usual salon to have it fixed and they said that it was because whoever did the manicure and applied the polish did not clean my nails properly so they polish could not adhere to the nail properly. I would not recommend this place to anyone and I will not be returning.

Love this Venetian ! There is one right by my house in Boynton, and I come all the way to this one. It’s a really nice looking spa, and the employees do great work! I’m always satisfied with all my services ! They also give you wine ;)

Today The mani pedi couldn’t have been more delightful. Quality work, relaxing massage and
The Seacret Pedicure was amazing. It’s like anything, who you have matters. Vivian was amazing.

If I could have given no stars I would have. The customer service is terrible. I allowed the nail tech to talk me into getting «new generation nails» advising me that it’s better for your nails. Well, what is the point of getting your nails done if 5 pop off after a week. Let me preface that I have been getting my nails done for 20 plus years and I’ve never had 5 nails pop off within one week of getting a full set. I called and explained to the receptionist what happened and all she offered me was a $ 15 gift card. What type of customer service is that especially after paying $ 55 for a new set. I told her I wanted to go back to the pink and white and thought I shouldn’t have to pay since I already paid $ 55 plus tip. She said that’s all she could do since the pink and whites were a «new service.» I will never go back to this salon again! What a rip off!

I had my Nexgen nails done here at Venetian it was the worst nail job done it was thin and a couple of my nails cracked. My pedicure 3 toes I had to have fixed because they smudged did not last I had to go back to have redone and they were like it was my fault. When I go back to visit my mom I will have to go someplace else I will not spend $ 78.00 on a bad job that my girl back in New York City had to fix.

This place is so beautiful and the atmosphere is amazing, however something is lacking in the quality of services provided. I posted a picture of my pedicure, that was taken the day after I got it done. It looks like I need to go get one. It’s honestly the worst pedicure I’ve ever gotten. The only reason I am posting this is because it infuriates me that I spent $ 27 (when most pedicures are $ 25) and gave a $ 7 tip for horrible work. I am going on vacation this Friday and now have to go get another pedicure so that my toes actually look presentable. I hope this location can turn things around, otherwise what an unfortunate waste of money making such a beautiful location.

I went when they first opened for a pink and white fill. The guy cut my fingers up so bad they swelled up and bleed for days. Went back three days later to show the manager (they were still cut). She agreed it was unacceptable and give me back the cost of the service in gift card. Didn’t expect to ever go back again but they did the right thing. Decided I should not blame the entire salon for one bad service and went today to give it another try and get a pedicure. Even worse experience… the tech butchered my toes. I showed the girl at the front desk and she agreed. But this time the manager on duty (different person) said she would give me a $ 10 discount (off a $ 40 pedicure) because the tech did spend almost an hour with me. Really…
Never going back… too many quality nail salons to go through that again.

The amazing boyfriend was meeting me here for the weekend and it had been a couple of weeks since my last wax: we’re talking bikini/​upper lip/​underarms. He probably thought he was dating a bear.
I was in Delray on business and happened to drive by this place. It looked really nice from the outside. Was not expecting anything because they were busy but they could do my lip — that would make me happy.
Helen…wonderful Helen… worked her magic and was able to work in a bikini wax (nothing dramatic — after all I am 55!) and the underarms.
Helen is fantastic and very well versed in waxing.
I left happy, clean and have them in my iphone for the next time I am in Delray in need.
Super clean place and brand new!

So far first time I’m happily leaving with a mani! Was a walk in for mani pedi they were booked solid then got squeezed in for a mani it was great! He even tried to fit me in after for a pedi but couldn’t happy for the attempt! I will return :)

Beautiful new Venetian nail spa in Trader Joes shopping center. Beautiful atmosphere. First week and a little understaffed because they were not taking walk– ins after 4:00 pm. Great location.