Grieco Mazda of Delray Beach

I left the Pompano Beach Mazda and switched to Greico Mazda in Delray because their service team is amazing. Brooks has taken good care of me when my main man Robert is gone — but Robert P. Is my guy — he is honest and has my best interest at heart. Top notch — can’t recommend these guys enough!

Avoid this stealership like the plague!
If buying a new car was so stressful, god bless the used car sales! Just had a terrible experience with this dealership today. I went to this dealership to purchase the new 2016 CX-​9 Signature, after I received confirmation that they would honor my TrueCar price. We were assigned a non-​technical salesperson who was poorly trained and talked non-​stop about a lot of irrelevant things and all marketing fluff. still we listened politely as he was quite elderly. when the time came to discuss pricing, I was shocked to find out that they had quietly added a lot of additional costs and simply refused to match the TrueCar price that was pre-​negotiated. As I was leaving the dealership, the salesperson made a rather offensive statement as he realized that I was not falling for his tricks! Their sales practices are downright deceptive and traditional sleazy!
It’s sad that for a small car manufacturer like Mazda with great aspirations get into the entry– level luxury segment with the CX-​9 Signature trim, their whole strategy seems to be totally flawed due to the lack of well trained and quality dealerships to back that ambition.
In the past, I have also had such a bad experience with servicing here that I may need to switch loyalty.
Ever thought why Mazda cars, despite being the darlings of the press and great products, they still add up to such poor market share in North America. Maybe the dealerships have something to do with it? This one certainly does.

Stay Away!
As with any business, the true test of customer service is how the business responds when things go wrong. In our case the service has been nothing short of pathetic.
We purchased a Mazda 3 from this dealership and the vehicle is unfit to be driven as the steering wheel locks up whilst driving. The vehicle has been at the dealership since the middle of January and we are paying for a vehicle that cannot be used.
Disgusting service from both the dealership and Mazda Corporate.

Had an issue with my Mazda where it started to overheat (was an intermittentant stuck thermostat). No leakage of water at all & decided it would be better not to drive it all the way there & had AAA tow it there since it was closer from where the overheating was then my regular dealer, so nothing further could be damaged. Tow driver confirmed there was no leakage & agreed that it must be the thermostat. Dropped off car & the next day they said it would be ready in about an hour as it needed a new thermostat & coolant container (they said it was cracked). When I didn’t hear back from them within the hour I called them & they said they had a problem where they thought the freeze plugs had a leak & being it is an aluminium engine it is non-​repairable & I would need a new engine. Then they told me that it is there policy that if I trade the car in right htere & buy a new car from them that they would not charge me for repairs. (Sounded like a scam to me).
Went there to inspect the car & talked to the mechanic who said he wan’t exactly sure that was the issue as he can’t see the spot where it was leaking. He said he filled it with fluid & then it started leaking. I went with one of my friends that knows cars like the back of his hand & basically caught the mechanic in lies where he said the car was not leaking in the parking lot nor had leaked when he 1^st drove the car in, but when he drove the car back in the bay again to work on it again it was leaking. We aksed was it possible that they ran the car outside for a while before bringing it in & he said anything is possible. So now I need a new engine because they ruined my car! I took my car to my regular mechanic & he confirmed that the engine is warped & water is in the oil & the engine is bad. Of course his price was way better than Grieco’s to replace the it. I had to buy a new engine if I ws to be able to keep the car & drive it.
Then to top off that, I later get a letter from a lien company that they are going to put a lien on my car on behalf of Greico & that my car is still at the dealer. What a scam that is! They gave me the car to take it for a 2^nd opinion and now they want to put a lien on it. I had to involve my lawyer & they said if Greico doesn’t have possesion then they won’t put a lien on it. If you want an honest place of business to work on your car then this is definatly not the place! I own 3 Mazdas in our family & I will never buy another one again because of this incident. If you have a Mazda & need to take it to a reputable dealer then use Lou Backorodt in Coconut Creek. Greico is a total dishonest company.

I have been with Mazda for 13 years and we will always buy our cars from Moe, he always is willing to go the extra mile to help me find the perfect vehicle for my family needs, THANKS MO

Great service!!! I was fully satisfied with my purchase the other day for my brand new car. My car salesman Moe was 2^nd to none in his expertise and knowledge about the cars available. He answered any and every question. Moe was more excited than we were. He showed us through his personality the best qualities that a person can posses. This is our third year in a row buying new models from Mazda and our 3 rd brand new car. Back to back to back. We love this place very much especially with Moe and company. We will probably be back next year. Who knows. Thanks again Moe and Mazda for excellent servivce. I would highly recommend going in and seeing for yourself what quality really is. When you go in ask for «Moe». I promise you that you will be coming back year after year to buy another new car from them.

Had a great experience at this place! My salesperson was Cedric and I couldn’t be happier with the service and my new car!

Most recent visit was awesome. Special thanks to Anthony Lauria, Jose Cruz and the service team !
Great Job!

A very dishonest business — I wouldn’t touch them with a 10′ pole. They had a car advertised for $ 7,000 and then a coupon for $ 500 off any new or used car in their inventory. Super, $ 6500, right? Ohhh no… there’s a hidden $ 998 dealer fee that no one mentions. What kind of dishonest, misleading business. If you REALLY want $ 998 more margin on a given vehicle, the why not advertise it for $ 7998. Shocking behavior and practices in this day and age — and really very surprising that Mazda will put up with this.

My salesperson was John Petrulis. I brought my car for service, and upon learning the amount service would be, it only made sense to explore using that money as a down payment. John was very helpful, persevering, and patient, and he got me a lease on a brand new car. Wish the annual mileage could have been negotiated a little higher, but it was still a decent deal. So much so that we did the same for my wife’s car. I’ve bought 4 cars now from Grieko Mazda, and plan on continuing to do so. Also, the General Manager Fabio was extremely helpful, reassuring and friendly. Thank you Grieko!

If I could put zero stars I would. Their staff was very knowledgable in the vehicles but they are very deceitful and are liars. 3 different people gave me 3 different quotes on the same car. After almost 4 hours of «help» I left with no car. They won’t honor any quotes or offers even from
or
. Don’t waste your time by going there.

Sometimes when you read such negative reviews it can turn you off from a dealership
DONT LET THAT HAPPEN AT GRIECO MAZDA in Delray Beach!
What a fantastic experience from start to finish — no badgering, no knocking other
Dealerships just straight forward ! Go and see Moe he has so much knowledge of the cars and he is there for you the buyer! He sold my brother and I, two 2016 CX-​5 and
He is really great!
For all you «doubters» give them another
Try, I guarantee you will be as happy as we are! Thanks Moe

So… I have a really long story. But I’m going to cut to the chase.
If you need a deal done to work for you, speak to Dane Luca. That man makes miracles happen.
Cedrick Dikins… This man is the most down to earth supportive salesperson I’ve ever met. He found me my car, helped me get out of a very bad situation. And made the transaction so smooth.
Steve will look out for you, he’ll make sure you get everything right, the way you agreed with the sales people. And that everything is on paper.
My family and I have bought 6 cars from this dealership in the last 4 years… There’s a reason for that. Things are always great there.

John Petrulis in sales and Ann Feinberg in customer service were wonderful to work with. They sincerely went to bat to get us a price we were happy with and a car we could enjoy. This is our fourth Mazda!

Cedrick Dikins is the best salesman! Very helpful and caring. Treated me like family. I would go go back there for sure

From Ricardo, Dane to Steve in finance it was a quick easy painless deal. I appreciate all the help from the team there. I will buy again from you guys. Let the good times roll!!!

Classic bait and switch dealership. They listed a car had me drive over an hour to come see the car. I called prior to leaving to confirm the car was there. Upon arrival I was told the car was sold days before but they conveniently had a similar car for thousands more. I asked to speak with the person who told me the car was available. I was told she was on the phone and couldn’t speak. I then asked another employee and they told me she had left. Liars and deceitful business practice
I took my business to Mazda of North Miami and purchased my car there.

This dealership is still trying the rip me off. If you are wanting to purchase a car from them, you should know they currently have a F rating with the Better Business Bureau. This is the most dishonest dealership I have ever seen. They lie, steal your rebates, and yell and hang up on you if you try to call then out on their deceptions. Mazda USA even said the tricks they try to pull on people are incredibly deceitful and illegal. Save yourself the headaches and go somewhere else.

Oh come on people, this is a great dealer with good people.
We got a great deal working with Fabio and we are the proud owners of a fabulous Mazda CX5 GT.
We were treated perfectly, we were shown every option thoroughly, they were patient with us, mind you we went from being BMW X3 owners for the past 10 years to a Mazda. We had a lot of expectations and the car is up to par with the X3 — no joke, read the reviews on the car and you’ll see.
Grieco Mazda is great and the folks there are ready to sell. I would recommend this dealer and this car to all my friends.

My mind has been changed about this dealership — no coercion, either.
I returned to purchase a particular Mazda3, was immediately greeted and assisted, then we started the paperwork.
Although I understand things take a while, it took over 6 hours at the dealership to finalize the deal; I’m glad things worked out for the best.
I was assisted by the New Car Sales Manager, Scott S., as well as the previous gentleman from my review, John. The finance manager, Luis, was straightforward and helpful as well; I was done on his end in under 30 minutes.
Overall, I had a better experience than before, and I walked out with a NEW car.