Delray Motors

They just don’t want my business.
We received a recall notice for our 2005 Jeep Grand Cherokee. Delray Motors is the closest dealership, so I called them to make an appointment. More accurately, I called them FOUR times to make an appointment.
Call #1: After being transferred to the service department, I left a voicemail. I did not receive a call back.
Call #2: 48 hours after call #1, I was connected to a guy in the service department. I gave him the recall information and he said he needed to check with parts to see if it was in stock and would call me back later that same day. I did not receive a call back.
Call #3: 72 hours after call #2, I left another voicemail. I did not receive a call back.
Call #4: 48 hours after call #3, I was connected to another guy in the service department. I gave him the recall information and he said he would check on the part’s availability and call me back that afternoon. I did not receive a call back.
I probably gave them way too many opportunities, but I was really hoping to have the work done in Delray, where I live, opposed to West Palm Beach.
I won’t consider them for anything Jeep-​related in the future.

Worst dealership I have ever been to. You walk in a pressure you to buy vehicles my wife and I made the mistake of buying A vehicle from here and had a tick in the engine took it to service department service department was completely unprofessional and claimed they did not hear a tick but once we started get him into a heated conversation they said they would hook a scanner up to it then they called me a day later and said oh maybe it’s the fuel injectors so pretty much they’re full of shit

Worst dealership. Worst customer service. Worst service department. This place is a joke. They have had my truck 4 times for a minimum of 2 weeks and have NEVER provided a loaner. The service manager Rick returns about ¹⁄₈ of the calls he receives. It literally boggles my feeble mind.

Absolute Worst!!!
Liars all. They charged me for repair work not actually completed. They lie to your face and steal your money all while putting your life and your family’s life in danger.
Depending on who/​when you speak to one of their service «professionals» you will get wildly different diagnoses with wildly different estimates attached. The only thing you can depend on is that they will not do the promised work in any case.
So, feeling too rich and a bit suicidal? Go to Delray Motors.

Do not go here for anything. First of all, the customer services is horrendous. It will take you 20 phone calls only to be told they haven’t been able to fix the problem. I’m so disappointed with Delray motors customer service and unfortunately they are representing Chrysler. My advice do not go here. I would try a different Chrysler dealership if necessary and always call Chrysler directly to see if they can help. They’re much better about trying to meet you halfway and get your problem solved.

My wife and I bought a 2015 Impreza from Delray Subaru. After driving a van for 10 years, we were considering a Forester, but after a test drive, decided that the more sporty Impreza was the vehicle for us. Aside from the car being wonderful, the service from the staff was exemplary as well. Sal was our primary salesman with some initial assistance from Pedro. No hard sell, it was all pretty laid back. Very friendly service all around. I don’t feel like we were ‘taken’, though I suspect we could have haggled a bit more. That aside, follow-​up service has been great. We’ll be taking the new car in soon for an early «check-​up» and cleaning, courtesy of the dealership.

Super frustrating trying to make an appointment in the service department. No one wants to help you make an appointment. No one returns phone calls. I get transferred over and over.
But I imagine when I am ready to trade in my Jeep in 6 months they are going to be SUPER nice and helpful. It’s so crazy how dealerships work that way. Seems like return and repeat customers would be as important as new customers. Especially ones like myself, that trades in and purchases new cars every 3 years.

The service department is PATHETIC. My vehicle broke down on a monday and i called to have it towed in. They said they would look at that afternoon. They did not look at it until friday and charged me for a rental vehicle for those 5 days it sat there doing nothing. Then they would not cover the repair under warranty. This is a 2015 vehicle and there should not have been any question that it was a warranty repair. I had it towed out of there to a much better, reputable dealership. HIGHLY ADVICE TO NEVER USE FOR SERVICE!!!

No stars for this sad excuse for a «business» never have I had to deal with such ignorant rude individuals. I took my certified preowned Jeep back to them 4 months after purchasing. They lied to me and made me pay for warranty service work I shouldn’t have had to. I went to arrigo to confirm I was being ripped off and a day later Chrysler corporate called me and apologized and cut me a check for what Delray stole from me.

Worst customer service i have ever encountered.
From the manager to sales to service dept. They are very careless & rude.
It’s frustrating as no one answers their phones & no one cares to return ur calls.
I finally took my car to Pompano to resolve the issues that Delray didn’t & they were much more proficient & i was treated like a client.
I do not recommend Delray motors. Most of the negative reviews are accurate.

I have been to several car dealerships in the past and I must say, I’ve never had a worse experience than in Delray Motors. The first time I visited there was to get my Liberty’s moon roof fixed, not only did it take two weeks, but they initially ordered the wrong part for the vehicle. When I finally received my Jeep back, the interior was filthy — There were grease smudges and hand prints all over the tan interior.
The second time I went to this dealership was to lease a vehicle. Immediately, I was told what I was asking for was not possible (way to try and get a sale). I figured if that salesman couldn’t help me, another could. After waiting SEVERAL hours over the course of three days, things move forward for the vehicles lease and the paperwork gets sent to my co-​signer who noticed they did the paperwork to «buy» and vehicle… again, not what I asked for. I called the dealership and they further instructed me that if the vehicle had another name on the contract, I would not legally be able to drive the car (apologies, but that’s bullsh*t).
I went back into the Delray Motors to collect the deposit that I gave them because I was obviously not going to go through with this deal, and they informed me that the check had already been deposited. When I asked which bank they took it to, they told me they did not have that information. They then tried to tell me (in a condescending tone, might I add) that I was well aware that I was interested in this vehicle for a unrelated third party. Unbelievable. When I informed them that was never the case and they were essentially making up a story, they told me I was a liar. At that point, I walked out.
I have never been so disrespected by anyone in my entire life. From the moment I walked in there, they made me feel like this wounded deer that they could manipulate. I understand the stigma around car salesmen doing their best to bait and switch up contracts on women because we’re «unknowing,» with vehicles, but I never thought it was true until I went into Delray Motors. Horrible, horrible «establishment.»

I spend four months a year in Florida. It is important that my car is in good shape at all times due to the long drive. I have a 2012 Dodge grand Caravan. Delray motors is a dodge dealer that I have used for the past four years. The last two years I have noticed a marked decline in service efficiency and customer service interaction.
I thought I would speak to the service manager in order to tactfully discuss my concerns. I asked him to bring my car up in the computer he could not find it and said that all Records are deleted after two years and that their computer system is a bit outdated. I have the service paperwork in my possession dated 14 months ago.
The service manager was clearly a man selected to deal with the mechanics and service attendance but did not have the skills to interact with traditional car owners.
I ask for a printout of the recommended maintenance for my car in preparation for service. He could not provide that but told me someone would write it down for me.
There is significant up selling by staff before they inquire as to what has actually been recently done to the vehicle. In addition as is true with dealerships their fees are higher than local garages, but that is understandable because the Dodge name is attached to their service. Finally there was no interest in booking an appointment for me. Dealerships need credibility and unfortunately Delray motors has lost their credibility with me.

They sold a $ 40,000 truck to an 85 year old friend of the family who makes $ 1200 a month, he has dementia. Wouldn’t consider working with (us) him, charged him $ 6000 after having the car for 1 day. Also never set up insurance. That’s the character of the sales people here. Buyers Beware!

I have been to just about every Dodge Dealership in the Tri-​County area and they all Suck!
Delray is no exception, they can’t seem to fix my issues with a 2013 RAM 2500. Most recently they had my Truck for Two days and when I picked it up they had not changed my oil and fuel filters like I asked.
For a simple oil change they want to keep my truck an entire day! I have waited for it and it was several hours before it was complete, and the computer was never reset.
There is little or no customer service never mind good customer service.
Based on the service department this may be my last RAM.

Stay away from this service department. The service manager is a complete jerk, has a New Yorker attitude and it’s his way or the highway. I brought my 2014 Trailhawk in there for warranty issues, first thing off the bat, they have their own rental service. I tried to upgrade cars, and asked if I could come back to do so, the manager’s reply was «We don’t do that here» «We only fill out paperwork once». Then I should have listened too the writing on the wall and just left, but I took what they gave me and left my Jeep. The head mechanic had my car for a day, and claimed they could not repeat the issues I had, therefore the issues didn’t exist! Even after I showed the CSR prior to dropping it off. At this point since I have Jeep corporate working on my warranty due to having a special warranty on my vehicles. due to a bad transmission. Which they completely fixed at another dealership, suggested I just leave this dealership and find another one that seemed trustworthy. So I took their advice closed my ticket and removed my car from their repair shop. Bottom line, the service manager is the problem at this dealership (2014) All it takes is one bad apple to spoil the whole bunch!

We financed a jeep in January and they were great! No BS! They were very quick and we were out the door fast! I grew up in the car business and I know what goes on so I am usually very picky! They did not try to sell us any additional packages. We recently went for service and they were great car was ready when they said it was and everyone was very nice and professional! Highly recommend!!!:-)

Since buying my Subaru Crosstrek I have had to speak to Ty Ala about the gap insurance. I have called him and have left 7 messages for him and he has not returned my calls. I want a refund on my Gap insurance and he will not call me back!
When I was there buying my new car they were all like oh now you are family etc. if there is anything we can do just call and we will take care of it at once. Bull they will not return my call. I wouldn’t reccomm buying from them. It is worth the ride to go to Coral Springs.
Lynn-​Dee Horowitz
P. s. The car is great. I couldn’t be happier in that aspect.
Thanks Amanda for your help. I really appreciate it.

I recently sent a few emails to discuss trading in my current car for a Jeep or Truck. I went through the process with a few dealerships and Delray Motors was BY FAR the most difficult.
Please see the email communication below with one of their sales people:
After being pushed to come into the dealership the first time, I attempted to help the salesman move the conversation forward with this response:
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«I would like to get some more details first. I had gone through this process with another dealership and they set parameters. For example, if my car is worth X and I trade it in for Y I can then afford Z on a lease or a 60 month loan. Then they sent me some of their inventory online.
Was looking for something more along those lines.» — From me
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«Mike’s» response 3 days later:
Of course we can help, my last e– mail to you suggested a visit to sit down with my mgr, to work this out for you. If not that route what is it exactly do you want me send you?
— — — — — — — — — — — — — — — — — — — — — — — — — — — — -
my immediate reply:
«I thought I was clear about what else I was looking for when I emailed you on ²⁄₁₇:»
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«Mike’s» response:
I guess you didn’t make it clear about what you wanted other than to say something about X Y and Z Im sorry but that doesen’t help us help you in appraising your car (without seeing it) nor help us put the numbers (that you are looking for) together. We have the vehicle you are looking for, so I don’t know what else we can do without you visiting us.
— — — — — — — — — — — — — — — — — — — — — — — — — — — — -
Following that response, I informed «Mike» that I would not be visiting his dealership and would take my business elsewhere. Which resulted in «Mike’s» following email response:
— — — — — — — — — — — — — — — — — — — — — — — — — — — — -
«Mike’s» final response:
And in taking your Business elsewhere means you will eventually wind up visiting a dealership, isn’t that amazing. good luck

We took my boyfriend’s jeep wrangler here for an oil change. Not only was the car not ready when it was supposed to be, but we were told to «wait another ten minutes, it’s being washed» repeatedly only to be given the car back still dirty. I’m not sure what happened in those 30 minutes but it did have a cool shower cap cover over the wheel when they were done.
We also looked at getting some other work done on the car and were misquoted over the phone. A $ 50 to $ 100 price quote turned in to $ 400 to $ 500 one when we got there.
In addition to that, paying took another 30 minutes b/​c the service technician never wrote up the order. In all honesty I’m not even 100% sure the oil change was even done or if the car just sat there for 2 hours. Guess we learned a lesson that somethings are better done yourself.

The only reason I use this place is because their oil change package specials are pretty cheap and it’s nearby.
We had a pretty bad experience bringing in our Jeep to get looked at. Brought it in first thing on Monday, and were told that we’d get a call as soon as they knew what was going on. No call by 4:30pm, so we called them to find out what was going on. They hadn’t even gotten around to looking at it, and they had it ALL DAY. So they keep it overnight, and we wait again and call around 3:30 or so the day afterward. «Oh, I’m sorry, we won’t work on your car because it has aftermarket parts.» How the ever-​loving fuck did it take TWO DAYS to decide this when we told you this when we dropped it off? Seriously, Don should be sacked for this level of incompetence. At least they’re not charging us for holding our Jeep hostage for two days.