Gateway Subaru

Bought a Forrester here a year ago. The salesman was polite & knowledgeable and not at all pushy. The selection of available vehicles was vast and they had many in our price range. There was no haggling and we did not feel like we were being cheated. All in all it was a pleasant experience and we love our Subaru. Last month we sent my sister there to buy Legacy. She had the same wonderful experience. Looks like this is our new go to vehicle and dealer ! :o)

Early this fall my tire went completely flat in my friend’s apartment complex behind Gateway Subaru. They didn’t have the replacement tire I needed in stock (I drive a Honda), however, they sent somebody out in their van to the apartment complex to pump my tire full of air so that I could drive it a short distance to a tire dealer. They came quickly and cheerfully to do this, did not charge me a dime, and even refused the $ 20 tip I tried (really tried!) to give the technician.
With this kind of service at Gateway Subaru, I know where I’ll be buying my next car. :)

I would give it zero stars if I could.
The sale was a total disaster, Wendy simply could not be bothered to do her job (in financing).
Service did not know the difference between service schedules of a 4 or 6 cylinder engines. They performed services incorrectly, or not at all.
If they even bother to answer the phone, they often decide, per caller ID, if they take your call or not and never return your call.
I knew more about my vehicle than they did.
Never again. Shoppers beware.

I bout my 2014 Forester from Gateway on Saturday. I had test-​driven several cars from my local dealers, so I knew what I wanted. I contacted Gateway about a Forester I saw on their webpage, an their sales agent, Steve, responded quickly. Within a few emails I had all my questions answered, including trade-​in value for my old car, a good price and a appointment set up. After driving 2.5 hours to Gateway (I live in nothern Va) I was greeted by a friendly staff, and Steve quickly took me out for a test drive in what would become my new car. He even helped me program the bluetooth connection to my phone to be sure I would have no problems. The finance manager, Wendy, was also quickly found a financing option that met my needs and had me through all of the paperwork in minutes. I would definitely recommend this place to anyone thinking about buying a subaru. Their friendly knowledgeable staff made buying a car (which I normally hate doing) a breeze.

This is one of the best car dealers I’ve ever worked with. Absolutely no pressure, and very easy and honest price communications by email. The entire facility is immaculate. If you live in southern DE, trust me, don’t bother with the sketchy places further north. Head directly to this dealer if you are interested in a Subaru. You will not regret it. This is a sister dealership to a much larger one in Annapolis, so they have very good stock selection and can usually beat others’ quotes by a LOT.

Just purchased my CPO 2010 Impreza OBS from Gateway Subaru! Crystal was amazing and extremely professional. She promptly contacted me after I had submitted by online offer, which surprised me since it was a Saturday night. Then she kept me up to date with everything going on behind the scenes.
After accepting my offer, I was asked to come in and check it out in person, plus it’s easier to discuss details face to face. Being a 22-​year old college graduate, on my own, I was nervous making my first big purchase in my life. However, the staff at Gateway Subaru was extremely nice and patient as I was pondering over financing and warranty options.
They were very honest and Wendy broke down the logistics for me perfectly. As a young adult making this venture for the first time, I had a ton of questions. I showed up after work and even as the night progress, the staff continued to be of assistance to me, not matter how close they were to going home. I felt bad hanging around so long, but making an investment of this magnitude required great consideration, and Wendy, Brian and Crystal were all great when it came to giving me time and space to think about it.
After deciding to buy, I was given honest opinions on warranties and what’s worth spending the money on. Brian even let me leave the car in their garage over night so I could stop by in the morning to pick it up. Paperwork was a breeze and this dreaded process ended up being way easier than I had ever expected.
The next day I showed up right when they opened to get insurance faxed over. They got em a coffee right when I walked in and Kyle offered my puppy a treat (Yes, they are dog friendly)!
This was a great experience and I had a wonderful and patient staff to guide me through the way. I was ecstatic to drive off that lot in my clean, Certified Pre-​Owned Subaru Impreza Outback Sport.
The only down side to this whole thing was having to go to work that morning… Thinking about my car sitting outside my office window begging and taunting me to joy-​ride… But 4:30 was right around the corner :)
Thanks again Crystal, Brian and Wendy! You guys are great!
And thanks the the dog treat Kyle! Bear was preoccupied which is always good for a 12 week old puppy inside the showroom!
You all made this experience easy and actually enjoyable. I will definitely be recommending this dealership in the future!

This is the nicest car service place I have ever been to. The people are friendly and honest. The whole place is clean even the bathrooms. We were offered coffee tea or hot chocolate. Comfortable places to sit. They even washed the car when they finished. They gave our car a free checkup since it was our first time there. I think doctors should do that