Chili’s

Everything was great tonight! The food was good and the place is very clean. The staff is nice and funny.

hey its Chilis. lets not get too excited or hostile. the food was predictable for up scale chain which is what they are. service was AOK. and food was fresh hot, on time and pretty good. not a bad value to the prices paid. I will say they do offer a pretty darned good bacon cheese burger and folks were raving about the mini burgers as well. I’d go back there if I’m in the area again.

Save yourself the time. Literally.
We arrived on a Monday at 1240 for lunch on the road. Yes, I’ve lived in Del Rio before, so I understand things may be a bit slower.
However, we needed «another minute» to look at menus with 2 kids and 2 adults. We got 9 extra minutes before server came back.
Standard order taken at 1250.
Waiter back at 1256 to ask if I wanted soup and salad together or soup first (false choice, more on that later.)
Server arrived back at 107 to tell us that they were out of kids pizza crust. We
Reordered chicken nugget replacement.
Assistant manager (?) back at 1215 to say that they ran out of my soup and would I like something else. Btw, now 25 mins past order time and no food on the table.
I told her that «I’m sorry, you lost a customer and we would be leaving. We need to get back on the road and your process is broken for service.» She offered no charge. I said that we still had to leave. She offered to bring us items already done. Semi complete order brought out at 125pm, to go. I asked for utensils, but they didn’t have them in the normal place (the bar) and brought some out at 128 from what I assume was a storeroom.
Food in the car was good.
It shouldn’t take 3 follow up visits after the order to confirm what is available in the kitchen.
It shouldn’t take 35 minutes for food (salads, nuggets, and flatbread) to arrive. I have a feeling that the kitchen staff was not at fault this time.
Thanks for not making me pay, but I’d rather just have my time back with less hassle.
Obviously, won’t be a return customer.

Chili’s is Chili’s. Their food is pretty universally reviewed. This review is not about the food. I’m in Del Rio for business and the bartenders made my 3 nights great. All of them were very nice and kept my beer full. I can’t speak for the regular servers because I just sat at the bar but my experience was great. I have to be back here in two weeks and will definitely be back.

Very poor service. Worst service I’ve experienced at a Chilis. Staff was undermanned and the staff that did exist didn’t seem to put in the effort to overcome the shortfall. They either need to hire more staff, learn how to motivate better the existing staff, or close on nights that there simply isn’t enough staff to provide quality service. Unfortunately, this particular Chilis gives Chilis a less than positive reputation.

Average Chilis. Was packed on a Tuesday at 6:00 in DR. Seems everywhere is. Nothing better or worse than expected. Was predictable.

I went here for dinner on ⁷⁄₁₂ while in town on business. I ate at the bar. Had the quesadilla club. It was good. The bartender was very pleasant, attentive, and efficient.
There was a crazy dude sitting at one end of the bar, talking to himself and invisible friends. Anytime someone sat down next to him, he’d blather on and on until the person moved. He was certifiable. If nothing else, it was entertaining.

Not bad, service was good and staff friendly. One of the better chain restaurants in this area.

The food is great. The service is very quick and friendly. When I went with my family the server came over, took our orders and never wrote anything down. And there were no mistakes!
This is also a great place to go if you want to watch the game and drink some beers with your friends. I’ll definitely go again.