Signature paw Spa

We had to find an overnight pet sitter last minute after our puppy would not stop barking in our pet-​friendly hotel room.
I found Tonya on Unilocal and she was the closest to where we were staying. Her prices were a little bit higher than a typical boarding facility, but I the quality of care our dog received was DEFINITELY worth the extra couple bucks.
Tonya was very friendly, accommodating, and able to take in our dog on short notice. She cares for the dogs out of her home, so our pup was never crated or left alone. She sent videos and pictures of him during his stay, which really put our minds at ease. She took our pup down to the beach for the whole day. He had a blast and I think he almost wanted to stay with her more than us. ;)
Overall, we had a great experience with Tonya and are definitely going to book with her again on our next trip down to Carmel/​Monterey area.

Cooper had a great day at Signature Paw Spa! He came home tired after his walks and was happy to be in a home-​like setting. No crates or cages… Cooper will be visiting the Paw Spa again!!!

During a visit to Carmel, we were in immediate need of a groomer. After a quick search we found signature paw spa and made a call to Jenna. She saw us immediately and took care of our dog’s issue and additionally trimmed our dog’s nails and cleaned her ears — all for an incredibly reasonable price.
Jenna was a pleasure to work with. We’ll take the dog here next time we’re here but without the emergency.

We needed a doggy sitter for our recently rescued Shar pei. Cameron visited our Monterey hotel room and took great care of her. Nothing like piece of mind when you are visiting the wonderful Monterey aquarium. We will use them for our next visit to Monterey and/​or Carmel. Thanks for taking care of our 4 legged girl!!! Dsd

Brought our little Libi with us on vacation. Called a couple of days in advance looking for a pet sitter while we went to dinner for our anniversary. Tonya was prompt on returning our call, very friendly and our Libi was well cared for. Thanks!

Great business with great service!
I wasn’t always so keen on the Spa but they’ve made some changes recently making them much more reliable and professional. Where I’d sometimes find the shop locked up (sometimes event after calling ahead) they now happily take my dogs as walk-​ins.
They provided personal, no-​kennel boarding with courteous, accommodating off-​hour (early morning & late evening) drop-​off and pick-​up.
Professional grooming service for my pets (who can be troublesome.)

7÷9÷2013 — Does anyone know where Jenna works now? Please send me a message if you do!
P. S. Thank you for the insight to the person who sent the message!
7÷11÷2013 — P. P. S. Had to go to Scheid and gulp down 2 glasses of wine after leaving the place a few days ago. Took their attitude too personal — just the way they took my review, even though it was 5 star. Oh yeah, now it is 1 star! And leaving me an apologetic voicemail just added insult to injury, to be honest. If you treat a person like junk, how do you treat dogs???
Please do not bother writing a response to me or leaving me any more voicemails. I am sure you have enough clientele to brush my little rant off as nonsense.

5÷21÷2013 Edit «
MAGIC /​PERFECT
«Perfect» is how I feel about this charming, fun, and incredibly dog-​loving Heaven /​paw spa business right in town. I walked in with our family dog, Larry, so he could get a bath and a couple of hours of day-​care while my wife and I went shopping and out for dinner after spending a sunny day hiking the shoreline at the beach together. Turns out a dog-​friendly beach, as is everything in Carmel by the Sea. We were greeted by a happy group of fur-​faced paw customers who were lounging about the cage-​free space. There was every breed imaginable from a very wise and friendly basset hound named Moe; Jules, a lovable Saint Bernard; plus a furry assortment of other delights including a very settled live-​in named Goober. The staff were all dedicated and very sharp. Larry wanted to stay even longer when we arrived to pick him up. That’s a first. We we’re invited in by an artist there, Patricia, that has created some of the most enchanting and beautiful dog portraits and paintings we’ve ever seen — we’re of course going to save up so Larry can sit or frolic for his own portrait for us (Patricia is a talented and passionate still and video photographer too) What an amazing, charming, joy-​filled spot. A delightful surprise. My wife Roxy and I agree, Paw Spa was the highlight to our visit to Carmel by the Sea and all of Monterey. We understand that the talented and beloved movie actress Lindsay Lohan loves Paw Spa too, and enjoys her visits when she’s in town!

Jenna is great, she comes across very loving and caring. Right when we me her we knew she would take good care of our little girl. She did a great job and FiFi seemed quite calm when we picked her up instead of agitated like she usually is from other places she has been groomed. Me may just have to make a habit of driving down to Carmel from San Francisco for her grooming every couple month

Jenna was great. Needed a last minute dog sitter and she took great care of my two dogs.

We didn’t plan ahead but were still able to drop off our little min pin (wally) when we showed up at the Signature Day Spa for a couples massage. Jenna was awesome!
Our little guy is special needs as he doesn’t have any eyes but from the moment we walked into the PawSpa and saw the cute set up (that look like an actual living room), we knew Wally would be in good hands.

Called early on a Saturday morning and they were able to accommodate my two little doggies for a half-​day doggie day care. Place wasn’t very big, but that’s not a bad thing. This kennel-​free day care was perfect — the set up was a living room with couches, dog beds, LOTS doggie toys, a TV set to Animal Planet. They also had constant supervision. My dogs were so tired but happy when I picked them up! A bit of a splurge for my pets but (1) this was Carmel, (2) it was nice to have this option for when we’re in town, a place where I can trust my pets, and (3) it was totally worth it.
Staff was helpful and polite on the phone and on-​site. Jenna, who was the staff on site at the time, was knowledgeable bout dogs and also very friendly and helpful.

YIKES! What a disaster in the best part of Carmel! First they can take your dog for grooming, then they can’t!!! We stood at the door and screamed, and NO ONE there! Then a young gal finally strolls in 10 minutes later, and she must have been on drugs, as getting two words out of her was next to impossible. And day care? Well, if little dogs running around and barking incredibly is day care, well I guess they offer that (we would never leave our dogs at this h***-hole!)

Took our Westie in to be groomed and our Cairn for a bath, great people, great service!

My wife and I often use this place to care for our boxers while we tour Carmel and Monterey. For us it is worth the drive. The staff are always attentive and the place is always clean and well kept. We have never had a problem with this place and our Boxers are very crafty. So I don’t know what the deal is with the other reviews. I would and have recommended this place to friends and family and will continue to use them.

I wish I had looked at Unilocal reviews before I left my two dogs here one afternoon memorial weekend 2011. We left them there for pet sitting for 2 hours so they could rest while we went to lunch. When we returned early to pick them up, we found out they left the half door open and lost one of my dogs. Instead of calling us immediately so we could help search, they waited for us to return (I’m sure they were hoping to find him before we returned so they wouldn’t have to reveal what happened.). We spent the rest of the day frantically searching, asking fellow tourists and locals to keep an eye out and offering rewards to anyone who would help. Luckily we found him. While searching several local neighbors to the business where we stopped for help told us this has happened multiple times. DO NOT trust these people with your pet.
Are you kidding me with your response to my post, Tonya? I have so many witnesses. The women who was working in the store even told me she had filed a report with Animal Control and that they were out looking too. Ask yourself why I would bother to make this up?

Wednesday, ⁰⁸⁄₂₅: I fill out the form on the Signature Paw Spa web site, inquiring about the possibility of getting my Airedale groomed on Sunday, ⁰⁸⁄₂₉.
Thursday, ⁰⁸⁄₂₆: I don’t hear a word from Signature Paw Spa!
Friday, ⁰⁸⁄₂₇: I call up Signature Paw Spa and make an appointment for 11:00 Sunday, ⁰⁸⁄₂₉. I am *delighted* that my beloved Charlotte is finally going to get a professional grooming and so close by where I’ll be walking around shopping and dining.
Saturday, 08/​28, ~1 p.m.: I’m standing in line at the Post Office when the owner/​groomer phones me up to say that he’s not available at 11:00 Sunday – his wife made the appointment for him without consulting him! I have to end the conversation early when it’s my turn at the window.
1:20 p.m.: Back home again, I have a short phone conversation with the owner/​groomer who is initially defensive (and hangs up on me, saying he doesn’t ever want me in his shop). Then he calls me back, and begins to believe me when I point out to him that being called «unprofessional» for the situation outlined above isn’t really all that unfair an assessment! He finally decides to see if he can find another groomer to come in and honor the 11:00 Sunday appointment. I told him that I’d give him until 3:00 but by then, I’d need to be phoning other groomers.
3:40 p.m. No word from Signature Paws, so my verdict stands: UNPROFESSIONAL in uppercase!
After reading Zoie W.‘s review just now, I consider myself LUCKY! One of the reasons my Airedale has never been groomed is because I’m so worried that a careless staff member will accidentally let her out into traffic! I was foolish to have not checked Unilocal reviews for this place before I made the appointment. Luckily for me, they were too unprofessional to honor the appointment I made.
avoid, Avoid, AVOID!

We stayed in Carmel for a week recently and my dog need a bath pretty badly. Signature Paw Spa came to the rescue, taking him in with less than 2 hours notice! They were so friendly and Kirby, who hates baths, was so happy when I picked him up that I knew they’d taken great care of him. He was squeaky clean, too.
I found out that they also provide dog sitting services for a reasonable price and they were extremely helpful, taking Kirby in twice (both times on pretty short notice) for several hours each time. He got lots of good walks, was extremely well taken care of and he fell in love with Louis. All of the staff were very friendly and clearly they love dogs.
If you’re in Carmel and your dog needs grooming or just to be looked after, this is definitely the place!

We returned to pick up our pet, only to learn that the manager had «opened» up the single (half) front door to «accidentally» let our dog «escape», running loose in dowtown Carmel/​being chased through the surrounding high-​weekend traffic downtown area. We strongly feel that the idea of «free play» (without leash) in an open room with one door and lack of adequate pet handling procedures has not fully been thought through to consider the safety and security of the pet (anyone entering or leaving could let loose people’s pets). We would expect that basic pet safety/​security would be thought through in a professional pet spa.
Additionally, we were initially advised (prior to booking) that the daily rate was $ 60 from 9 – 5, for shared daycare, however upon picking up our dog, the staff person advised us we would be charged $ 18/​hr @ 5 hours because we picked up our dog «early» — more than the full day rate. We found the entire exchange unpleasant and our beloved pet won’t be returning.

We had a wonderful experience at Signature Paw Spa a few weeks ago. The owner, Louis, was open and friendly explaining the details about the spa (we knew our two Golden’s would be fine). When we picked them up, one of our dogs was lying on her back with her legs up in air asleep!-A very good sign. Our other dog had a big smile on her face as she entered the room. They both looked fabulous!
The spa is very clean and inviting (especially to our four-​legged family members). Both dogs were lovingly attended to by Soona. She (thankfully) found a hot spot on one of our dogs that we didn’t know about. The location is convenient and the prices reasonable. Overall a very pleasant experience! The only down side is that they aren’t located where we live. One more reason to visit Carmel in the near future!