The Home Depot

We have had the worst experience with this store, worse than anything store we have shopped. Purchased a fence, paid in full, was supposed to be delivered on Saturday, even confirmed with their MOD (manager on duty) the night before, and had a crew at the house to start working when the only thing delivered was the bags of concrete! Not posts to set, no fence to build! Called the store ALL day Saturday just to be told how sorry they were over and over, BUT no one helped us get our material. Reset delivery for Monday, Called this morning and guess what, no delivery slated!!! This was supposed to be coming from a store closer to the delivery address and they tell me there was still an issue with the Deerfield store! Well I finally BLEW a gasket and the store manager at Countryside decided to just have one of his workers take one of their rental trucks and deliver the fencing. Funny these stores are sure to take your money FAST, but after that could care less how they disrupt your life. We had a completely wasted weekend, along with a crew of people that lost a day pay. We even picked up the 450 pickets ourselves Friday night because they could not get those to us on Saturday so we wanted to make sure we had those!!! So much for that back breaking work! Have not heard one word back from the Deerfield operations manager, whom promised she would take care of us once this was settled. Have tried to reach out to their corporate store, still waiting to hear back. I guess it is off to Lowes and Menards from now on. We have always like Home Depot but forget this!

I have relied on this store for numerous purchases for tools for the Friends of the Green Bay Trail… from loppers to back pack sprayers. There is always someone right at the door to get me pointed in the right direction., Today they generously donated some loppers for our tool inventory! The New Trier Sophomores will be thrilled that we have enough tools… as will Central School and the local scout troop. Thank you!

If you want to waste your time waiting for help that does not arrive, than go there.
I was at the store in Deerfied on Lake Cook Rd, around 5PM the place looked pretty empty (Not too many customers) yet, the service was the worst. I asked for help from 3 different people that work there, and they all said that either they were busy or that they will get me someone. When I finally got the merchandise that I needed, and went to check out. There was ONE cashier open. I tried to check out through the self check out, but that was problematic too. There was a sign that said: Ask for attendant. The reason was that they were not operating properly and needed to get adjusted or fixed. The main cashier by the name of Williams, was short tempered and raised his voice when I complained about the self check out. He said to me in a loud angry voice: «I have a situation here» whatever that meant.
Walked out of there thinking that I should start going to «Lowes» or somewhere else.

Not great Bob. I needed to make a few purchases and heard Home Depot might have what I wanted (Dremels and clippers). I checked online but the item descriptions were a bit confusing plus I didn’t want to wait for delivery. I wanted them immediately.
I call Home Depot twice hit the appliance extension and it kept placing me on hold indefinitely, bad sign but hey I get it can be busy.
I call back in the evening and get a hold of a gentleman. Explain what I want and ask what’s available in store. He responds that I can just shop for it online and figure out what I want to purchase on my own. At this point I’m a bit annoyed at his inability to listen and apathy. I again ask him to explain what’s in stock today at the store and the prices. He does and its a limited selection compared to the official HD site AND much more expensive that what was posted. I thanked him for his help and bought the items immediately at their competitors store.
I’m not sure Ill shop here again. One thing and the only thing that they have that’s good about them is they pay their employees a starting wage of $ 14/​hr. that guy that «helped» me though had the attitude and ability of a $ 7.75/hr. worker drone JMHO BBQ

I do most of my projects around the house and this HD is the best one by far in the area. The one on Willow in Glenview is just plain pitiful and the one in Evanston is almost as bad. This store has their employees greeting you and asking if you need help finding anything. Most times they’ll take you right to the item you’re looking for. The folks who work here are knowledgeable and seem to be placed in their ares of expertise. I’ve bought everything from lumber to plants to flooring here and haven’t been disappointed yet. Other that the ‘return’ lines this place is a winner IMO.

I would give this place a zero if possible. Every time I’ve come here they raise the bar on how bad they can make their customers feel. By time you can find someone they act super rude and act like they have more important customers than you. Ken in flooring is a dousy — I avoid him because I literally cannot interact with someone who clearly wishes he was doing something else.

This is a top notch home depot. If you ever need any lumber cut to size they are more than willing to help. I’m deducting a star because they only have 1 person working the cash registers (the rest are self-​checkout).

I have had nothing but BAD experiences at this specific Home Depot. I was on hold for an hour (on a Thursday afternoon), transferred to 5 different «help» desks, none of which would help me purchase a grill to have it delivered and assembled. After the last person said they could get the process started but then I would need to be transferred to the service desk to complete the transaction I told them I would like to talk to a manager… after waiting on hold for an additional 6 minutes I was disconnected. The customer service here is deplorable and I’ll happily take my business to Lowes.
I called the Northbrook Lowes and was able to have the grill ordered with one transfer and within 5 minutes… I’m a lifelong Lowes shopper now for their excellent customer service!

5-​stars for the cleaning supplies section.
Yeah, it’s Home Depot so you know what they have, but I never EVER realized what a bargain this place is for cleaning supplies and so my shopping cart went through check out loaded with all the things I probably should have loaded up on 5 years ago when I moved into my house.
— My floors are scratched — hello Old English in two tones for under $ 2.
— Huge box of Bounce dryer sheets for under $ 6? Who knew?
— Bathroom Scrubbing Bubbles cleaner for under $ 3?
— Swiffer, Windex, dusting spray… should I go on? Bargain, bargain, bargain!
Normally I would save this trip for Target, but the truth is this is my new shopping stop… who needs a maid?
BTW, garbage bags are high quality and they have a huge variety. Did I mention the deal on the giant AA battery pack for around $ 12?
Call me crazy, but how do I not share this new cleaning supply resource with all my fans and followers.
Home Depot… it’s not just about the millions of paint sample cards I always discover in my shopping bags when I get home. Boys!!!

Terrible, terrible customer service!!! I walked into the store at 7:50am this morning and approached the service counter. The man, believe his name was Mark, behind the service counter was busy looking at a piece of paper, but he made eye contact with me and did not greet me. Then another customer walked right in front of me and proceeded to ask him to ring him out on the cash register for a plant purchase. Mark proceeded to do this and the customer paid with cash, which took longer because Mark had to fiddle with the change. So, I waited behind the customer paying for the plant, then after the transaction was complete, Mark walked away. I called out to Mark, «Sir, sir, I’m here to here to pick up an online order. «He says you have to wait for Maria, pointing to another HD employee already helping another customer. I said, «why, you just rung that man out». Mark said, «I work for the Returns dept, you have to wait for Maria.» There was no one waiting at the return service counter. Then I turned around and left the store, very upset. This is ridiculous, he can ring another customer out, but not help me with an online order? Are your employees cross-​trained to do perform more than one function? I thought this online process was supposed to make things easier, not harder!!! Very, very unhappy with such poor customer service!

I don’t normally write reviews for big chain stores unless I have a SPECIFIC reason or experience. Well, I sure do have a reason here!
I saw an article that Home Depot price matches & gives 10% off the lowest price on top of the price matching. I was surprised because I have always used the price matching but was NEVER told about the additional 10% off above that This was not a single experience, because I use the price matching option quite a bit. So when I was informed of that, I thought about all the numerous times and various sales people and cashiers that have never said «hey, sure we will price match that and here at home depot our policy is to also give 10% off the lowest price».
So I looked up customer service online and sent an email letting them know that I have never been informed of the additional 10% discount policy at checkout and feel I was really taken advantage of since I had obviously found the items for less elsewhere and was using their price matching policy.
I was expecting a possible response of
1. «We are really sorry to hear our employees didn’t automatically reduce your price by 10%. We will try to do better at educating out staff as to our policies and implementing them».
OR
2. (the above response and…) «While it may be a smaller amount than what you have spent, we would like to offer you a courtesy gift card (of whatever minimal amount) because we at home depot like to try to correct our errors».
Did I get any professional response… NO
Here is the response I got BLAMING ME FOR NOT KNOWING THEIR POLICY. AND THEREFORE IT IS MY FAULT THAT I WAS RIPPED OFF!
Thank you for contacting The Home Depot Customer Care.
I am very sorry to know you were not aware of our 10% Price Match
Guarantee. We do advertise the Price Match Guarantee on television and
we have a list of policies on our website.
I will be more than happy to share the 10% Price Match Guarantee for
future reference.
If you find a current lower price on an identical, in-​stock item from
any local retailer, we will match the price and beat it by 10%. Excludes
special orders, bid pricing, volume discounts, open-​box merchandise,
labor and installation, sales tax, rebate and free offers, typographical
errors and online purchases.
I have documented you concerns and I apologize for any inconvenience you
may have experienced. Please be assured that The Home Depot values your
patronage and hopes that you will afford us another opportunity to
service your future home improvement needs.
Sincerely,
Sasha Smith
The Home Depot — Store Support Center — Email Response Team
Resolution Expediter
2455 Paces Ferry Road /​B-​3
Atlanta, GA 30 339
P: 770. 433.8211/ 800.654.0688×76 433
F: 770.384.2270
Schedule: M, T, Th, Fri. 9:30 AM-6:30 PM EST and Sun 9:00 AM to 5:30 PM
EST

The people here are lazy, incompetent, and rude. I waited close to an hour to rent a sewer router and they seemed to help everyone but me.

Nuts, bolts, screws, nails… its amazing that there are aisles specifically for these products. I never knew that there were so many choices of such mundane objects. But the more I learn, the more I understand the reason for all of these.
This place is the hallmark of home ownership. I only bought my home on the 8^th of November, but have been here more times that I can remember. And I am not sad at all. I find that these stores get more fun when you understand what everything in there is used for.

Went in to buy a new storm door. The fella who worked in door section took his time to make sure I had the right product, the right color, and exactly what my wife wanted. He was patient, attentive, and even went off to get me the right kind of cart to take it out the store. When I began to leave, he thanked me for coming in. Nice job my friend.

Service, price and a knoldgeable staff make this an all to often stop on my weekend to do list.

Poor customer service. They screwed up my order and instead of being apologetic the manager was rude on the phone.

I have been going to this Home Depot for more than five years. As a large box store that sells necessary household items inexpensively, it is fine.
I had a good experience this spring when I purchased three trees there. They have a guy that is passionate about gardening and he gave me very good service. That said, the service was a more a reflection of his own passion than anything Home Depot did. No one else there was remotely close to his level of knowledge or enthusiasm.
As for making a large purchase, I will never go back there again. Several weeks ago I purchased a $ 400 Brinkman Grill. I had it professionally installed by an outside contractor. The grill only heated to 275 degrees (it is supposed to get much hotter than that).
I spoke with Dave Bigelow, the assistant manager, who promised to come look at the grill two days later. Instead, he calls back and tells me that they don’t know how to service the grill and that I need to raise this issue with the manufacturer. WHAT?!? Isn’t that why I go to a store to begin with? Otherwise I could purchase the same grill online. I’m still left with a grill that doesn’t cook.
Next time I’ll go to ABT in Glenview and pay the extra few bucks for service and installation. Making a large purchase from Home Depot is penny wise, pound foolish.

We have gone here a whole bunch of times since my mom’s house is not far from here and we are always working on some project or another… I’m sure you can relate… I had thought weekends were for relaxing… hmmmm…Anyhoo…
This weekend I finally decided to write a review because of Bill!!! Yes, Bill, who yesterday helped us with wood! And… the same Bill who today helped us with hardware. Not only did he brainstorm with us and give us ideas on how to fix a broken door jam, but helped us find the cheapest option. Bill… so helpful, nice and funny! Home Depot should be happy to have you!
People at this store are friendly and helpful… and they have everything you could possibly want. Well, I guess it depends on the project you are tackling. But in regards to home and garden… I say, to quote Unilocal…“Yay! I’m a fan”.

You should take a pass on this particular HOME DEPOT no matter what, unless you’re in the mood for a hot dog which are fantastic and sold from a cart by the exit door, but as far as service and inventory… take a pass and go over to the LOEW’S over on Willow. I can’t believe this company does so well. Variety of inventory? NOT!!! They will carry… let’s say a particular item and fill up the shelves with cheaply made flimsy lines of the item in 2 or three sizes, and one, two or three colors or finishes when there are many more sizes and colors available… but just not at HOME DEPOT. If it’s crappy quality, HOME DEPOT stocks it… unless they’re OUT… which is likely. It’s an OK place for batteries and flashlights, but take a pass on them for what would be considered «real hardware» inventory. As for service? Forget about it! With the exception of the paint department, when you are looking for something the help will 90% of the time walk the other way… or be oblivious to what you are talking about, and just send you with the point of their finger in the oposite direction of where it winds up to be. But beware at the cash register: I live about a mile from this HOME DEPOT so over the years I have learned that of 10 articles in your basket, two will be scannned at the register for more money than the items were priced… never…ever lower. Go figure. It’s a shlockey joint compared to LOEWS… and if you want «expert hardware advice» Im going to one of the few remaining independents that remain.

My experience wasn’t good. On the day that I was there I had trouble getting anyone to show me where the room humidifiers were. I asked 3 people and they kept sending me to different areas. Maybe its me but I like when someone physically takes my money and gives me a receipt. It seems like they only have scanner machines to pay on. I guess I miss the old fashion hardware store with the personal touch.