Elizabeth Arden Red Door Spa

I use to go to the red door spa in Northbrook but they closed so I tried the Deerfield location. I would only recommend Ingrid. She’s terrific
But the services are really expensive and there are just so many other options. If
You go just use Ingrid !

This was my first time coming to this salon. I was in the area and looked down at my nails, which needed immediate attention, and saw that this salon was nearby so I stopped by. From the moment I entered the door everyone was extremely friendly, attentive, and nice. The customer service was great! I had Ellena doing my manicure. She was super sweet, did a phenomenal job, and was very friendly. After she was done doing my nails, she walked me to the relaxation room so my nails can dry. The room was cute, clean, and very comfortable to be in. Loved my visit for a manicure to this salon. It is a bit pricey compared to where I usually go but if you are willing to spend a few extra dollars! It’s definitely an experience :)

I received a gift card and got a pedicure then a manicure. When I scheduled it the lady on the phone told me it was a ten minute wait in between the appointments. When I got there and finished with the pedicure I wanted 15 minutes before anyone asked me about my next appointment to then inform me it would be another 15 minutes! So I’m not sure if my pedicure was cut short or they can’t manage their time. But in the end I did not get the manicure after waiting the 30 minutes. If I could have given 0 stars I would have

I had an excellent experience here this past Saturday! I came in for a facial and a body treatment (scrub & wrap) and both were pretty amazing. I was greeted by friendly and professional front desk staff, and I was led quickly back into the spa to get changed. The entire facility was very clean, bright and organized. My facial was with Luba, who I highly recommend. She was very nice and did a great job on my skin. She didn’t try to talk throughout the facial, (which I enjoyed because it helped me to relax) and she also massaged my arms, hands and neck/​shoulders while the steam was on my face. She did upsell me on the infrared light treatment which is supposed to help with acne. I was able to relax between appointments in a quiet room with comfortable seats and water, tea and cookies. My body treatment was with Sandra, and I really enjoyed that as well. She exfoliated my entire body, massaged oil into my skin and then wrapped my body in foil and blankets for about 20 minutes. While I waited she also did some reflexology on my feet which felt great. Both women were very professional and went above and beyond to make me feel relaxed and comfortable. I was able to relax again afterwards in a quiet room with a warm neck pillow, and when I was ready to go I was checked out quickly at the front desk. I walked out feeling refreshed and energized. I’ve been to a ton of spas and this one is definitely at the top of my list now. I highly recommend if you are looking for the high end spa experience, and I will definitely be returning again!

I had a VERY positive experience here recently. I had a very important video shoot on a Thursday and walked in on a Wednesday afternoon to book a last minute appointment. The associate behind the desk was very helpful and got me in for 9:15am for a make-​up appointment. I had assumed there wouldn’t be time to squeeze in a hair style.
I arrived for my makeup appointment with Margaret and she was wonderful. She listened to what I was looking for and was very thorough. While doing my makeup I told her that I was going to see if someone could go over my hair with a flat iron or something and she asked one of the ladies (Stacey) to help me spruce up my hair. Both of them made me look lovely for the video and were extremely wonderful. They didn’t have to go out of their way since I was so «last minute» but they did and for that I am grateful. I will be back.
Thank you!

Had a gift card– used it for a facial. Had high expectations as I have been to other Elizabeth Arden spas prior. My easthetician never stopped upselling/​talking the ENTIRE time. Was way too scientific and corporate in her explanation on EVERYTHING. My brain hurt afterward. Relaxing? Not quite. You would think that with all of the negative reviews they would improve some things.

I’m happy to follow up with a positive comment. The manager of red door did call me, apologized for my experience and offered me a complimentary facial with their head technician. In addition, she spoke with all the technicians about not leaving the client alone as well as limited chatting and up selling. Very nice! I will give them another try.

I have been a client of this spa in the past but I think maybe the spa is going downhill. My mom and I went for a spa afternoon. Our massages were good, but the manicures were awful. I got a gel manicure and the technician seemed annoyed by having to remove my previous manicure. The manicure took forever and the bottom part of the nail didn’t look right. It chipped in a coupled days. What is worse is I got engaged that night so at the one point I wanted my nails to look really nice they looked terrible. My mom’s signature manicure also chipped in a couple of days. She never complains about salons but cannot stop complaining to me about this place. So my tip is go for a massage but stay away from the nail salon!

I received a generous gift certificate from a friend… And I will not EVER be going back. You can’t pay me.
I scheduled a signature massage. Natalia did it. First off, she was working in a knot behind my back shoulder. Can I say pain?!? I get massages pretty regularly too. I had booked a 80 minute massage. At the time I thought «that didn’t feel like an hour & a half». I’ll get back to that story later.
Then Sofia did my facial. Another painful experience. Yes, it looked good, but a day later, my nose still hurts.
Later on, I got home to take my daughter to practice and my husband pointed out I was leaving early… 15 minutes to be exact. I determined Natalia adjusted my watch when she asked me to take it off before the massage… So I estimate I’ve been gyped 15 minutes from the massage. My entire spend was $ 384 for all services… NOT WORTH IT!!!
I did receive a follow up from the manager on 8/​19, apologizing for the negative experience and a make good.

I just moved to town, and I knew as soon as I walked into this salon that they would take care of me… but at a price! I’m growing out my hair, and it was becoming a bit of a shapeless wonder, so to speak. I indisputably needed something to liven up my style, and this salon more than delivered! My stylist was attentive, professional, and had me walking out of there looking and feeling like a million bucks! My only dislike is that it is more than I’m used to paying for a cut & style, but it was definitely worth every penny. Perhaps I will return again when I really need to spoil myself!

Just had a phenomenal experience at this salon with Adriana. She did an amazing Brazilian bikini and upper leg wax. No pain, no hair and so meticulous! I’m quite picky with my waxes and her technique is superb! Already scheduled my next appointment!

This place has all the potential to be a 5 star establishment but lacks in the customer service /​experience department. Here is my experience:
I booked an 80 minute couples massage for Valentine’s Day for 3pm. Realized we were running late so I called (2:30pm) to notify them and they said they wouldn’t be able to push our appointment back cause they were booked (understandable) so they would just allow us to receive the service for the remaining time available. Keep in mind I booked an 80 minute massage
We arrive (3:20pm) and the counter associate says they only have time to do a 25 minute couples massage.
So to not waste the trip we decided to do the 25 minute massage which went well but very rushed.
They did offer us complementary pedicures to make up for the trouble which was nice.
Last disappointment came with the check out. After leaving, I realized they still charged me for a 50 minute couples massage when we only received a 25 minute massage.
Needless to say, I will be calling tomorrow to get that straightened out.

Can I just start off by saying YES?! This is such a great salon. I have been coming here for years and I haven’t had one complaint. I hesitate to give it five stars just because I think it’s a tad over-​priced. Over $ 30 for eyebrows alone is a little bit much for me. Aside from that, the service is exceptional. The staff at the front immediately greet you with friendly smiles. The actual workers are always friendly and dedicated to their job. I’ve got my nails done here a couple times and they always look perfect! However, I just prefer cheaper nail salons for my nails. As for the hair, I don’t mind spending a lot of money! The stylists are so well trained and listen well. I always see Bella and she never disappoints! She will listen well and do the best job possible. I highly recommend her for hair! I also got my make up done here about 4 – 5 times and the ladies always do great! However, if you decide to get your make up done here, make sure it’s for a fairly fancy event. They specialize in wedding makeup/​special occasion, so they will apply pretty heavy makeup. I always see Irena and I highly recommend her. She is very nice and always listens to my request for makeup. Overall, this is my favorite salon. Honestly, you can not go wrong here.

This place is pretty pricey. I liked some of my experiences here. I had my hair colored here once and it turned out amazing. The rest of the times I had different people, and they completely sucked when it came to hair color. I like that they do not book everyone at the same time. There is space between you and the other guests. They will get you a beverage if you need one. They may not be great at hair color — depending on who you get — but, they do come up with conversations to make time fly. They frequently check up on you which is very nice. They tell you what they are doing, why they are doing it etc.
I am very happy that I checked this place out. I went here only a few times. I would go back in the future as long as I get someone that I know would do my color right!

Ugh. I just received another disappointing coloring at my local Elizabeth Arden. I think the colorists are taught to be very conservative and if you go in there seeking blonde or red with naturally medium brown hair they will only give you a different tone of brown. I ask for blonde, I get brown. I ask for red, I get brown. I was coloring my hair at home and was a fabulous redhead. Now, I’m mousy brown and feel like I don’t want anyone to see me until I can fix it. On the other hand, the cut is great.

I have been going to the same salon for over fifteen years. When I moved to Highland Park from the city, I felt it was time to make the switch to somewhere local and convenient. In the past three years, I have tried four different salons in the area, none of which I was thrilled about. A few weeks ago, I decided to try out Elizabeth Arden Red Door Spa in Deerfield. I heard great things about them, so decided to give it a try. I am so glad I did, I could not be happier. I went to Whitney for my highlights, and Bella for my haircut. Both did an exceptional job! It has been three weeks, and my hair still looks great. I feel lucky I found them, and am definitely planning on going back. There are a lot of good hair salons in the area, but I feel Elizabeth Arden Red Door Spa surpasses them all!

I love this place. Flavio gave me the best haircut I’ve ever had. He began by clearly showing me exactly how uneven my long, fine, highlighted hair was after my last cut (done somewhere else). Not once did he bad mouth or bash any other location or hair stylist, he let me SEE the difference. At the end he showed me exactly how strait and perfect my long cut finally was in the back and how flattering it was with face framing layers in the front. Awesome. Stacey gave me the express keratin treatment and I could not be more pleased! Frizz, gone! And the infusion cream product keeps it that way longer! I highly recommend and will definitely keep coming back for my salon and spa needs!

I am baffled by the poor reviews. I gave this spa/​salon a chance today and I was EXTREMELY pleased!!! I moved to the north shore in June and have been trying to find a quite spa salon that is professional and polite.
This spa salon is very relaxing. Nobody yells across the salon, everyone is focused on their client. It was peaceful and Bella and the colorist (I feel awful I can’t remember her name) were Extremely accommodating to my needs. I am a very particular person and they never once rolled their eyes or acted annoyed with my requests. The colorist suggested a pure line since I told her I only like «clean ingredients». She never once tried to sell me something else-​she wasn’t even «selling» it was all suggestions to my hair complaints. She and Bella listened closely to my needs and made me feel 100% better about my hair. I am SO appreciative of their kindness, professionalism, and for making it a relaxing experience. I will be back in 6 – 8 weeks :)

Just want to give a great review of Roz for a fabulous facial experience. Her technique is impeccable and she does not pressure you to buy products. I will definitely ask for her next time I make an appointment.

Update: I was contacted the day I left the review below. They took the time to listen to my issues and offered a service to make up for it. I will be giving them another chance, and I will let you know how it goes!
I have never written a review on Unilocal before, but I am really upset about my experience at this salon. I received a gel manicure several weeks ago. The manicurist painted the polish onto my skin and when it eventually detached from my skin a huge portion of the polish separated from my nail. The story gets worse when I went to get the polish removed. She used a metal tool to scrape off the polish. I couldn’t tell at the time I left the salon, but it left cracks all over my nails. It has been a few weeks and my natural nails still look awful. I will not be returning.