Sephora

This is why I give this place 2 stars…
I came here looking for an item went to the shelf and item was displayed but I couldn’t find the stock so I decided to ask one of the staff for help and this is how it goes…
Lady 1– I said– hello ma’am can you please help me find an item? I see it on display but I don’t see the stock on the shelf maybe you can help me, she replies… Oh ok hold on ill take you to this girl here because I’m about to go on break” «I’m thinking wtf» ok.
Lady 2– hi there how can I help you ?” I told her the same thing. She replies oh wait til I’m done with this makeover then I’ll help you. I gave her the look «are you f.$&@ kidding me?» I walked away towards the drawers where staff normally gets the stock from to get it myself and all the sudden she appears to help me. After I get my item I see «lady 1″ talking to another coworker about taking a break» I’m thinking this customer service needs improvement big time. I will only visit this store if I really need something.
Cashier was nice and store was not well stocked. Needs improvement big time as far as their customer service goes. Too bad for this store because I am a VIB member and I spend way too much money at Sephora.

I love Sephora. Just made VIB status (which basically means I spend entirely too much there) which is dangerously exciting.
So many things. First off, they have everything a girl could want (keeping it clean here): Make up, skin care, nails, fragrance, tools, and who knows what else. There are testers for EVERYTHING! What is not to like about that?!? And even better you can ask to have someone help you out, they will put it on you, match foundation perfectly to your skin, and you will walk out feeling beautiful and spoiled.
Everything I’ve ever wanted has been in stock, everything is perfectly clean and displayed beautifully.
Everyone who has ever helped me has been so pleasant and helpful, always guiding in the right direction. You can tell the team is well trained and knows good customer service which I appreciate a lot.
And it’s not Ulta for these reasons: there is help, you can ask questions, they will take care of you. And the selection of products is decidedly higher end than Ulta as well. Which does come at a price. But if I’m going to spend money I prefer good service and good quality. I do prefer this location rather than the Vernon Hills location (which is closer to me), I find the service is much better. I’ll be back!

I really like this Sephora location. Everyone is always so helpful and friendly. When I needed help with finding new foundation Felicia who works there was very helpful and found me some great products. She color matched for me and showed me how to use them. Every time I go in for something I always leave with what I needed and I never have to wait long in line.

This Sephora location just very well may be my favorite! With the cold weather I was suddenly thrown into a vey painful chapped lip situation. I’ve always had notoriously un-​dry skin so I had no idea what to do to fix this pain. I went into this store and explained my dilemma in in less than a minute I was paired with a skincare expert whose advice led me to a purchase that ended up healing everything in less than 2 days.
Then about a week later I was in need of a new foundation and since I had such a wonderful experience the last time I decided to try Sephora again. The lady helping me not only gave me recommendations of new foundations to try but she took the time to try them on me to make sure I liked the ascetic they provided

Horrible! The attitudes of the sales associates is deplorable! I was in the store for thirty minutes and no one offered any help, however, they all managed to stand around and talk to one another. I counted eight associates all standing there staring at me, but no help!

I came in just to browse, maybe treat myself to something small. Christina helped me with all of my questions. She was very kind and answered all of my questions. She even updated missing information in my beauty insider account. It’s the little things that shows this store cares.

I went into this Sephora for the first time hopeless and confused just looking for make-​up. This is when I met Sandra (I think she called herself a color specialist), while talking to her she realized a lot of my complaints about my face weren’t just with the wrong make-​up but also the condition my skin was in (really dry and sometimes would flake). She brought in Ally into the consultation (the skin care expert). Ally has changed my life in only one day. The products she recommended are fantastic but she also took the time to teach me how to use them correctly, why they work and what I should see as a result. After cleaning my face and then Sandra taking just as much care teaching me how to use a better foundation and blush/​bronzer they have set me up for success. I walked out of the store feeling more confident and happy in my appearance than I have in a while. Thank you Ally and Sandra!

Sandra at the deer park location was extremely helpful & very knowledable about all the products i was looking for. She was so helpful in picking out a fragence, sandra even suggested two other colognes that i may like based on the information I gave her. That right there is great salesmanship, & I hope all sandra’s hardwork does not go unnoticed! She deserves some praise for that, especially with such a picky & an indecisive customer like myself. Thanks again Sandra!

I LOVE this Sephora! I only work in the area and stopped in this one. I was immediately greeted by Kelsey, who was very friendly and helpful without being too pushy! She allowed me to sample a few different things before making my purchase that was a gift for my best friend. Definitely a better experience than I have had at other locations and plan to come back here in the future.

My friend lives in the area so I tend to go to this location at times. I think it depends on the sales person. Sometimes I have really nice girls assist me and sometimes not as nice before, but that’s everywhere you go! I wish I remembered one associate’s name it was a few weeks ago or so. He was super nice and extremely helpful. He seemed genuinely friendly and attentive to what I was looking for. So far I like this location!

Need to get your makeup done? Go find Carolyn!
I typically hate getting my makeup done. I’m a bare minimum kind of girl and most makeup artists struggle with «natural». Carolyn nailed it. My makeup was flawless. She 100% respected that I’m very loyal to certain products but also made great recommendations for new things to try.
She was super friendly and even entertained my boyfriend (who is terrified of Sephora) while she was doing my makeup.
Awesome experience and I wish my hometown Sephora (Boston) was more like this one!

I walked into the store and I was greeted by one of the girls and she asked me if I had any questions. I asked for the location of a product and she walked me to it. I was happily browsing for about 30 seconds and then another girl asked me if I needed help. I said «no thank you». I kid you not about 60 seconds later the same girl comes up again asking if I needed help. I said «no I don’t». I go back to looking and two minutes later the SAME girl comes up again to ask if I needed help. I was getting a little irritated so I left that section. I went to check out the Nars makeup and there was a different girl there who would just stare at me. I was just focusing on the blush I wanted so boy was I creeped out when I turn to the right and the girl that had been staring at me was doing lunges a couple INCHES away from me. I wouldn’t have been creeped out if it wasn’t for her knee being in my personal space. I’m not too sure what she was trying to achieve with that. I finally found a blush and stepped in line. There were two girls at the register who were chatting away and would not look at me. When they finished their chat one walked away and the other one stared straight ahead. She didn’t move her head even the slightest because if she did she’d have to acknowledge I was there and then ring me up. A different girl finally came and rang me up. I’m not sure, but I think their work atmosphere is clouding reality. You are NOT supermodels! You work retail at minimum wage ladies. The store itself has lots of nice products and they have testers of everything which is really awesome. I wouldn’t go in there unless I absolutely had to due to the staff though.

I love this location! Even though the one inside Woodfield Mall is much closer to me, I’d rather make the trip here and avoid the crowds. I had a very pleasant experience here two weeks ago (not sure why I took so long to write about it).
I came in looking for a new «perfect» foundation. I was approached and asked whether I need help almost immediately when I walked in. I appreciated that effort since I definitely needed help. The girl (sadly I don’t have her name) applied the foundation that I read reviews about and it turned out to be horrible on my skin so she recommended another one. She found my shade and even gave me a sample to take home and see how I like it. What more can you ask for? I was very happy!
Here comes my favorite part …
I asked for her name so she could get commission from my purchase if I do decide to buy the foundation but she said they don’t get commission! Which means: they don’t have to force down brands and give you fake and bias opinions about the products. Officially my favorite Sephora location!

The sales staff are pretty bad, they don’t really know what they’re talking about, but they have the beauty IQ computer in the back which can help with basically any question. So I removed one star, but I don’t like talking to sales reps anyways, their lack of knowledge didn’t really affect me.
That being said, the selection is phenomenal! They have everything I could ever want and more. Makes me spend too much, but that’s ok.

Treated appallingly by personnel who evidently do not read official store policies.
Actually had to call in the police for help!
SKIP SEPHORA, they do not honor their own store credit cards!

love this store!!!

When you need a quick hit of cologne or perfume before a date… stop into Sephora and sample as many as you want!
All joking aside, you can get free cologne daily if you do this. No but seriously…
I’ve never been hassled by employees, always felt free to browse on my own. I know this is more of a girl store, so maybe I’m just speaking for myself. I like how they have little signs that let you know which colognes are best sellers. I will be back soon to pick up a lil sumthin sumthin for a little sumone sumone.

Terrible customer service! I was ignored and rushed. The women here have bad skin and bad attitudes! Go to another sephora, unless you want deal with jersey shore attitudes and terrible makeup advice.

Makeup! Perfume! Sparkly nail polish! Hair stuff! … OMG WHERE TO LOOK FIRST?!
I heart Sephora. I am addicted. I feel like a kid in a candy store. What to play with first? I can try it all!
The ladies that work here are usually more than helpful. They’ll help you try new stuff, and give recommendations. You can even get samples to take home and try before you buy. Depending on the girl — some of them are totally chintzy with the stuff (like it’s theirs they have to part with), while others totally fill up the sample box (we LOVE these girls).
It’s a FABULOUS location — in Deer Park mall. It’s a nice bright, large store. They’ve got the perfume wall that I’m constantly perusing — trying to find my next scent. The store is packed with HIGH QUALITY, famous brands. This is all the stuff you’d find at Macy’s makeup counters — but more! And since these ladies get to work with it all, instead of just one brand — they can honestly tell you what they think is the best!
I’m so happy that I found Sephora… although my checkbook is not ;)

Since it’s right near my house, I come here all the time. They have a wide range of beauty products and its easy to test out products without having a sales lady in your face. I fee like whenever I need help, I can never find it, though, but I will continue to come here!