Apple Store

Love this place. Awesome stuff and awesome service. I spent a little too much money here on my last visit. Bought a new IPhone, an Apple Watch and 3 wrist bands. I love the store for products but getting service and having the schedule time to come to the store I hate. Sometimes that is not an option. Other than that, I love my apple products.

I’d like to give a huge shout out to Robert, Austin & Ben! They were so helpful — beyond words. And super nice. Austin is the most fun and sweet guy. Robert absolutely beyond nice. Ben (behind the scenes) managing. Great customer service and knowledge. Thank you.
Helped with buying a computer, fixing other Apple stuff issues and more. I was afraid to go back and get help at Genius Bar, I didn’t know what to do with the huge problems I was having. Thankfully, they made it all great.
Apple is very fortunate to have these 3 working for/​with them.

I had a broken key on my keyboard so I made an appointment here with the Genius Bar to get it fixed. Upon arrival, I can see why they recommend making an appointment. The place was packed! It was a weekend so maybe it is more busy during this time, but wow, there were a lot of people there!
I arrived about 15 minutes early and was able to check in with one of the employees. They told me to hang around and someone would be with me shortly. I felt like I might get lost in the madness, but within a few minutes, a friendly Genius introduced himself. I explained the issue and he took the keyboard back to see if it could be fixed. Within a few minutes he was back and the keyboard was fixed!
Overall it was a nice experience and I will definitely go back if I have any issues or need to get any new Apple products.
If there is one thing that could be improved it would be a way to get in contact with the store by phone. I tried to call the store ahead of time but the automated phone system kept sending me to Apple Care so I was not able to get in touch with anyone from the store. Other than that, everything else was great!

Really excellent service. Highly recommend Apple and this location.
I visited this store at 11am on a Sunday, right when they opened. I got there around 10:55am, and there was already a line outside the store! There was an employee checking people who already had appointments in.
I highly recommend making an appointment online so you don’t have to wait.
Rick at the Genius Bar took a look at my laptop to diagnose what was wrong with it. Also, he exchanged my battery charger which was under the warranty and not working properly. I really appreciate that you can bring Apple products into the store when they are not working.
When I walked out, many different employees said bye and thank you for coming into the store.
Very positive experience.

This is a great Apple Store. They consistently have folks that genuinely care and want to help. They also have their «procedures» that they will explain and they have to live by.
When the Smart Keyboards were sold out or not available for the 9.7″ iPad Pro, they found one that someone chose not to purchase and I snagged one before a business trip. I know they didn’t give me preferential treatment, but they also didn’t have to go out of their way to find one for me.
Recently, I cracked my iPhone glass (first time) and when I showed up early for my Genius appointment (by 60 minutes), they took me early when they had an opening. 90 minutes later, my phone was pristine.
Really great store. Now we need Apple to innovate some more! :)

Brennan Lucado is awesome ! I had an issue with my iPhone 6 Plus and he took care of me instantly — very professional and helpful! He made my day today — thank you Brennan!

Definitely the best in-​person customer service I’ve ever encountered, even when it took a while to purchase and set up!

I bought a 128-​gig iPhone 6S Plus here this past evening, about an hour before the store was supposed to close for the day; Everything went great! Eric, Dave and Marlene helped me with getting everything I needed plus set my phone up (all while helping out other customers simultaneously) – great job multi-​tasking! Eric and Dave even stayed past store hours just to make sure I, along with the remaining customers, were all good to go! This is the first time I’ve ever bought a major item from this particular store (I usually go to the ones in Northbrook Court or Old Orchard Mall), but given this positive experience, I plan on coming back here to shop some more and to recommend it to friends and family!

Want an expensive way to feel like a criminal? Then stop on by the Apple Store in Deer Park. I came in to buy a new phone about 15 minutes before they closed. I knew exactly what I wanted, so I thought it would be painless… I thought wrong.
My card didn’t go through at first so they typed it in manually, and it went through. This must have raised a red flag, because the man helping me started asking me strange questions like if I was traveling to different countries for work. I’m a 27 year old girl from Wisconsin in a Green Bay Packer t-​shirt, the only place I’m planning on going anytime soon is back across the border to leave your crook infested state. I’m pretty sure he had to he report back to his manager at least 5 times, even though I told him that the transaction had already gone through on my bank statement. He then said he had to make a hard copy of my debit card, and asked for my ID. While I was waiting around, feeling like I was about to get interrogated in the back of store, I saw multiple people get turned away without any merchandise. One guy that was denied a phone was actually yelling at this crotchety, old woman, saying they messed with the wrong guy. When do you see something like that when someone is trying to purchase something? Does their corporate headquarters know that in 20 minutes this place lost probably $ 3,000? I can’t imagine the reason for this, it’s almost like this store didn’t want to make a sale. It’s not like I’m buying 12 iPhones to sell in a dark alley somewhere either. The only person that did make a purchase was a well dressed man in business attire. I doubt they ran a background check on him. After waiting here for over 40 minutes (they were actually shutting the store down and cleaning the floors while I stood there waiting) I was actually contemplating whether or not I wanted this fucking sweatshop phone anymore. As soon as I was about to ask for my cards that were being held hostage and maybe the new phone that had already been paid for so I could leave, he came out and said, «sorry that took so long.» Thanks a bunch, pal. And the name on my debit card matches the name on my ID, which matches the name on this review, in case you want to double check.

Mildly condescending. Was happy to get an iPhone, though. The support communities on the Apple page, thus far, have helped answer questions regarding the phone.

Walked in to inquire about a problem with my desktop (purchased in 2013, and used maybe a total of 12 times). Was told to make an appointment and come back later. Came back later, only to wait, wait, wait. None of the technicians seem to be in any sort of hurry to help at the tech desk. Finally got a technician who five minutes after looking said, «Sorry, I have to go, but ‘C’ will take care of you in a minute.» C was right next to me, chatting with a customer for 45 min., and didn’t look like he was ready to stop any time soon. I expressed my frustration, and he finally came over. After looking at my computer for another 5 minutes, he said, there’s a problem with the internal something (it controls the graphics), and it will cost $ 500.00 to fix. WHAT? Are you kidding me? My 90 day warranty was up long ago, and I was screwed. I could either purchase a new computer or suck it up and pay the $ 500.00. Why would I possibly consider buying another iMac after the experience I’ve had with this one? And because I am in the middle of a photo project, I’m at their mercy. Anyway, beware of the repair service. It’s a racket! There’s no way of knowing whether the problem really lies with what they say it does, and the cost… well, it’s Apple, and it’s beyond ridiculous. The bottom line, Apple products are not nearly as spectacular as they may have once been, and they definitely do not stand the test of time. There’s no way this computer should have crashed after two years of very little use. I will never buy another Apple computer again! And bad on me. I should have taken the computer to be fixed elsewhere, where I’m sure it would not have cost nearly as much!
10−10−15 Update: Recieved a call from the store several days after going in, and they decided not to charge me anything after all, and determined that the problem wasn’t with what they originally suspected. Glad it turned out on a good note! Not sure if my original review had anything to do with their change of heart, but it doesn’t really matter.

Some people super nice. Others: hipster douche bags who wouldn’t know good customer service if you slapped them I the face with it (as you would certainly like to… Hard.)

I own four Apple computers, 4 iPads, and 4 I Phones. I have never had a reason to complain before now. But I felt I needed to let people know about the incident that I recently had with Apple. I bought an apple care insurance which is supposed to cover my Apple computers beyond the normal warranty period. I I took one of our laptops in to the store due to a problem with the mouse. After leaving it there, they called and told me that they found water damage and would be unable to repair it under my insurance. The cost to me would be $ 750. I went back to the store and picked up the computer, was denied the privilege of seeing any kind of pictures or documentation of the damage. I took it to a reputable computer repairman, Who opened it with me there and there was no water damage. When I went back to Apple and told them of this and again asked to see pictures, I was told I would need to call their AppleCare number.
I called AppleCare and spoke to a very nice woman who promised she would look into it. That same morning I was called by the store manager who was very unpleasant over the phone and said he could not or would not show me any kind of pictures and that my AppleCare policy that still had almost 2 years remaining on it was now void. I got the computer fixed for $ 150 versus the 750 but I now I am without the Apple care policy that I paid good money for.
I would give zero stars if I could. I will never purchase another Apple product or set foot in another Apple store ever again!

Went to the Deer Park Apple Store today for help resetting my iCloud password. I had purchased 20 iPad mini’s from this location for Christmas gifts for our staff.
I was told that I could stop in with my drivers license and they would be able to match my purchase with the serial number and prove that this was indeed NOT a stolen ipad but one of the 20 that were purchased from this location.
I told them that I was only 10 minutes down the road and asked if I could come now, they said not a problem. I asked if I needed to have an appointment and they said, no just come on in and we will get you taken care of in just a few minutes.
So, as instructed I showed up, after I walk in I was now told that I WOULD in fact be needing an appointment and that the soonest they had available would be on Saturday. So after spending 45 minutes on the phone, driving to the Apple Store, waiting in line, I ended up leaving with ZERO help, ZERO APOLOGY AND AN IPAD THAT STILL WONT WORK.
If I needed an appointment you could have told me, saved me the drive and made my Saturday appointment to fix the problem but instead I you disrespected my time.
I can promise that this year when we are brainstorming gifts to purchase for our staff of 30+ employees, WE WON’T BE SHOPPING AT THE DEER PARK APPLE STORE

To put it concisely: I had a fantastic transaction. I came in 15 minutes after they closed, essentially ANY other store would be closed exactly at its close time or even earlier than that. Nope, the woman who helped me without skipping a beat helped me purchase the new Apple TV.

Thank you Ben, Jackie & Ryan ! Customer service is awesome. I am an apple diehard fan. The customer ratio is one to one. Picked up my new sleek I phone 6. By far my favorite super fast. Thanks apple for another great product and the best customer service. That sums it up why they’re número uno !!!

I recently visited the Apple Store in Deer Park, IL to fix my cracked iPhone screen and the service I received was nothing less than exceptional. I talkend got the process going. I truly felt like the only customer in the store and was in and out with fixed phone in a very reasonable time.
Being a busind to Store Leader Joan Allen, who helped me immediately and with great care. Joan set me up with a leader at the store who quickly processed my request aess owner myself, I recognize great service very quickly. The team that Joan has developed at the Deer Park store has truly impressed me. I can confidently say that I will stay a loyal Apple customer and will recommend Joan Allen and her team to all of my personal and professional contacts. Thank you Joan and team for the wonderful experience!

Super friendly, super easy, super happy!
Went to Apple Store after two Verizon stores were unhelpful. Apple had no wait, new phones in stock, friendly service and were quick. I was so impressed by their service. I kept waiting for it to become difficult but it never did. They didn’t make me feel dumb for not understanding iCloud either. I was worried about getting a new Verizon iPhone phone at Apple verse a Verizon store but it was a great decision. My trade in credit was applied instantly too. I’ll never buy direct from Verizon again.

45 minutes to get a phone off the shelf.
Unacceptable you idiots.
7 geniuses standing around doing nothing. Someone can go to the back and get a box. Not cool to leave the one guy standing in the front making excuses.

This store was a bit hard to find at first, because it was all jumbled up with other stores in the area. It is next to pottery barn, lulu lemon and sephora.
My phone’s screen was non responsive at times, came here, they asked me to restore phone back to factory setting. That did not solve the issue, I took it back 2 days later, they gladly gave me a replacement. Had no issue with workers here, very pleasant and helpful. Even learned a thing or two new. Definitely have been to other apple stores where workers are much more rude.