The Paper Store Of Dedham

This may be my new favorite paper source. Everyone was nice without being overwhelming and in-​your-​face, they made my retailmenot coupon experience painless.
Way better than my normal, anxiety filled attempts to find fancy paper and random rid-​bits. Love.

It just does not get better at this place! Had to do a return here and it seems the staff just cannot get the customer service thing nailed down! They are just crass and horrible. They are so rude and contrary that it makes me ill to enter into this store. How can one location be so pleasant and another be this bad?

Last week, I visited this store and saw the Vera Bradley bags on sale. My daughter picked a bag. Her girlfriend wanted a bag but needed her mom to ok it. Since her mom was not with us, I told her to take her bag to the counter to ask about the return policy if she was to buy this bag. She came back and told me that it was 30 days to return with a receipt. I went ahead and bought both bags, based on this info. As it turned out, my daughter’s girlfriend bag was too small and her mom asked me to returned it. When I tried 4 days later, I was told that sale items could not be returned and that this was stated on the receipts. I had no reason to look at my receipts at the time of purchase because of what we were told of the returned policy earlier. Basically, they apologized for giving us the wrong info. but there was nothing that they could do about it.
SO beware — ask to see their return policy in writing since asking a sale clerk will not be good enough and you will be stuck with an item that you do not want.

I really like this store. Great selection of cards, gift wrap, gift items, funny books and Red Sox accessories and home items. Lot of cute Christmas stuff at Christmastime. For those who may be into Vera Bradley (not my thing) they have a huge selection of her bags. I feel a slight tingling of a seizure walking past all those colors and designs. I like the re-​vamped Hallmark stores.

I just love the Paper Store.
Vera Bradley lanyard make a great gift. They also carry Baggallini purses.
The staff were very friendly and patient with me as I tried out a variety of purses. I tried stuffing my things into each on to see which would work the best. The girl at the counter went to the back to find me different colors and was very helpful.
She brought me to different areas in the store to find the right sizes and offer up different options.
They offer some wonderful gifts for birthdays… hint hint. They have a wonderful jewelry area so when you are looking for that special something this is a great place to stop in at.

I’ve always loved The Paper Store and was thrilled to have one open so close by at Legacy Place. Yesterday I bought a holiday gift which I changed my mind about and attempted to return today. I had the original receipt. The Manager of the store refused to accept the return because it was a Vera Bradley item that had been on sale. (we’re not talking huge markdown or clearance, it was 20% off). I pointed out that this policy should be disclosed to the consumer. Super pleasant Manager pointed out that it was on the receipt. What good does that serve if it’s provided AFTER the sale of the non-​returnable item. How about a sign or even a verbal disclosure? Manager agreed that the sales clerk should have told me and she’d review the policy with him. Wonder if it was worth losing a lifetime customer over $ 22.00?

I love this place!!! They have everything you could possibly imagine! They have purses, jewelry, cards, invitations and a huge section of marked down items from previous holidays that you could spend hours in!
They have great Birthday gift items, too! I bought a great wine glass Birthday item for my girlfriend here and she loved it. They have some really unique items here and the prices are pretty reasonable. Not sure about the negative comment about the staff. I had a wonderful staff person helping me he even took time out to see if we could get a watch working in the clearance item rack! We couldn’t but it just needed a new battery and he figured it out for me! A very nice man!
You must visit this place it’s wonderful!!!