Sleepy’s

For the update… I sent over pics but as per my conversation with the rep, pics do not work with a mattress to show defect. You must lie in the bed, well anyway, I have been instructed to go into a Sleepy’s, pick a new mattress and they will work with me. I will update all because I am just as curious as all of you as to the resolution…

Walked in to sleeps to buy a bed frame and everything was fine until I asked for a return policy. «We don’t like take returns» I walked out and bought a bed frame for $ 30 cheaper and I can return it. Sleepys is the worst.

Hate everything about this company from the exspensive mattress that I am unhappy and stuck with to horrible customer service to billing charges for box spring that i dont have nor wanted nor accepted. I will never do business here ever again, and I will tell others to stay away as well. terrible mattress experience

I needed two twin beds quickly for unexpected company coming next week for Thanksgiving. Kenny was very helpful in recommending a mattress/​boxspring set that is comfortable, reasonably priced and was delivered within 24 hours! I was also able to buy high quality pillows and mattress covers at half price.
The salesman, Kenny, was friendly, professional and knowledgeable about the products. He knew I wanted to stay at the lower price points since the beds were only going to be used occassionally. He went out of his way to show me the best mattresses at the best prices. I shopped around at a few more places and returned the next day knowing I was getting a great deal with really quick delivery!
I highly recommend this Sleepy’s if you want great pricing, professional service with timely and efficient delivery!

Went in to look at mattress’s and was met by a salseman, who was very pushy, felt like I was at a used car place. The salesman says we had just missed the sale a week ago but if we found something nice he could call his manager. We stated to the saleman what we were looking for and he didn’t really listen at all, we ended up buying a beautyrest. We shopped around after we left and decided to cancel, I had to call 4 times for the man to finally cancel the order after trying to convince me. They are the worst company around there like used salesman.

Worst of the worst… Total nightmare dealing with these people. We bought a new home and purchased a new $ 2000 mattress from Dan at Sleppys. While Dan was great and very helpful everything has gone downhill since.
On night 2 of sleeping on the new mattress we noticed giant lumps and called Sleppys who agreed to exchange it for a new one. So that means another day off for me as they give a 4 hour window. They did not call on the way as they they said they would. When the truck showed up they said the mattress was broken because the first delivery guys bent it too far. They wanted me to sign a waiver for the new mattress saying it may break and that would void our warranty. No way I was signing that. Not for 2 grand. They they put me on the phone with the office. This lady was the rudest person I have ever dealt with. Ever. Rude. Unable to listen and actually hung up on me.
So as it stands now I have a broken mattress they refused to take back. They would not give me money back despite the fact the fully admit to breaking it themselves. I now have to go back to the store where I got it (15 miles away) and talk about a new mattress exchange. Only they want me to get a queen instead of a king but only for the same or greater value!!! What a scam! What store won’t accept a return on an item they sold and broke themselves. 30 day sleep on it for free is of course BS, but I didn’t know it was this bad.
I’ll update this review with the final outcome but for now STAY AWAY FROM THIS PLACE!!!

Ken called me. Im getting my check in the mail. At least they apologized. ughh…I am still never going to this place ever again!

It was a crisp, December afternoon. My beau and I were out making some finishing touches to our Christmas shopping.
We had been talking about getting a new bed for quite some time now (9 months) and figured, let’s take a look see and get an idea of prices. Enter, Sleepy’s.
We walk in — we’re the only two people in the tiny store. The salesman, Mike, jumped right up from his desk and ran over to greet us. Bravo!, Mike.
He asked what we were looking for and we clearly stated that we had nothing in particular in mind, this was our first mattress shopping experience (don’t ruin it!) and we were just looking. He offered to «test» us out and see what kind of mattresses we should be sleeping on.
We had nothing better to do on our day off, so we agreed. We took turns telling him our stats: age, height, weight, gender, any aches and pains lately? And then you lay on this air bed that mushes your butt together with all your data and indicates what type of firmness you need. Genius! I had no idea this technology existed. I must have missed the 2 hour special on PBS.
I was a plush and my beau was Ultra plush. So, Mike walks us over to the beds that correspond. Beds that are made by the same manufacturer as the flux capacitor we just layed on. Coincidence? I think not.
So we lay down, and much to our surprise, sink into what feels like a cloud floating through heaven. Was that a chicken waffle from Hen House that just floated by me? No? Damn. He asks how we like it. Yes. Please.
Mike then hesitantly, but firmly (no pun intended), informs us that it is the most expensive bed in the showroom, priced at a cool $ 3300. Thanks for crushing my very bedding hopes and dreams (again, not intended). We jumped out of that bed faster than a Turkey on Thanksgiving (I don’t know what that means). NEXT.
Mike then brings us to the Tempurpedic, second most expensive bed in the room. Are we noticing a trend? I’m beginning to think there’s a commission involved somewhere. We try other beds. And more beds. And more. And of course, nothing feels as good as the first one. So, he brings us back to the brand of the first one. It’s called «Sleep to Live», because Sleepy’s salesmen need to sell them to stay alive. Pun INTENDED.
He shows us models that are of the same brand but a lesser calibre (boo! who likes knowingly stepping down in calibre because they can’t afford the better model?). Well, we try it, and we find that for over $ 1000 less, it doesn’t feel $ 1000 less. We roll out of the bed and look at each other. «So, what do you think?» Mike asks, eagerly. Mind you, that at this point, we’ve been the only customers in the show room for nearly 45 minutes and he’s been catering to us the whole time (not that it took that much effort). After all that, I felt kind of bad knowing that I was not intending to buy a mattress. It was Christmas after all, and what if my matress purchase puts gifts under his tree? I hate being so empathetic.
«Well, we really weren’t expecting to buy today.» «And we DEFINITELY were not expecting to spend over $ 1000.» I said. And of course, a saleman at heart, he asks what he can do to get us to buy today. I stand my ground. «We’re really not looking to buy. We do not have $ 2200 to spend on a mattress right now. We’d rather know it’s here, know what it costs and save up.» Hello? It’s called responsible spending? Ever heard of it? He offers the interest free store credit program. UH NO. Any right-​minded person knows that store credit programs are horrible for your FICO score! Eek! No, no, and no, Mike! He didn’t get it. So I offered to leave our information, ensuring we’d return to him ONLY so he would get the sale. Was that not offer enough? I was being generous! Conveniently, Mike doesn’t alway work at this store. He regrettingly accepted the offer, and sat us down to gather our info. As he was entering the mattress specs for reference, a red flashing notice popped up on the screen. He turned it slightly, to show us exactly what he was so caught off guard about. «I’ll need to call on this, I don’t know what it means.» Uh, Okay… We look at each other and wait.
So apparently, the warehouse is overstocked on box springs for the mattress we want. And they are offering the $ 500 box spring (yes, $ 500 for the BOX SPRING) for free, while the situation lasts. They are also offering free delivery. Well, that gets you thinking. He entices us with an offer to only put 10% (that’s $ 191) down. We glance at each other and my spineless fiancé says, «Whatever you want, Babe». NOoooOOOooO! Why?!
Long story short — well, actually, I already blew that — we put money down on a mattress we weren’t expecting to buy, that was out of our price range and we didn’t want. Well played, Mike. Well. Played.
Luckily we were able to transfer the deposit. And we could have gotten a refund if needed. I don’t like feeling scammed and pressured. Do you?