MacFarlane Energy

Boomer (service manager) took the time to come to our home to assess the problems with our oil fired hot water heater needing the air bled from the line 3 times per month. He proposed a no cost solution to fix the issue. When this solution did not fully work, he proposed paying for the labor and us paying for the parts (a most equitable solution, since this service was not covered by their comprehensive service contract). I was quite pleased with the thoughtful process put into resolving this problem. The service technician showed up on time, was professional and took care to leave our home clean. I highly recommend MacFarlane heating.

Our annual maintenance was done very professionally.

They showed up on time and performed the annual maintenance in a professional manner. Whenever there has been a problem in the past, they are quick to come out and fix the problem.

Mike M. came to my house to service my system. I have had him in the past and hope I continue to get him!!! He has a kind way about him, and he was really nice to my dog! big points for that Mike! I had a few questions about my ducts etc and he answered all my questions with confidence! Thanks Mike M

MacFarlane has been nothing but professional and courteous. We switched from another oil company which had a bunch of «if’s and but’s» and hidden fees. Service professionals and delivery guy (DAVE) have always been on very prompt in answering any questions and explaining. We are really happy and would recommend MacFarlane energy.

Dennis C was great. We had no oil in our tank and he came and fixed everything with a smile.

Rich L. arrived within an hour of my call requesting service on our oil burner. He was knowledgeable, thorough, and informative. The job required rebuilding of the burner and a complete cleaning of the boiler, whiich took over three hours. I could not be more pleased with the quality of the service.

We have been extremely pleased with our MacFarlane service so far! We moved into a house that had zero oil in the tank. MacFarlane was extremely friendly on the phone and made a quick trip out to fill our tank for us. Rich serviced our tank for us and showed up EXACTLY on time and did his job efficiently. Their service is unbeatable!

Great Service. Found out about MacFarlane through Val Pak coupons. Booking an appointment was easy. Mike inspected and cleaned the boiler. He was very respectful, courteous and knowledgable. He showed me where to locate the reset button on the burner which is helpful because if we suddenly have no heat or hot water I will freak out. Knowing the reset function gives me an action step that will help me calm down if that ever happens. Glad we’re all set for winter now and the MacFarlane team is there to back us up!!!

The folks at MacFarlane are very accommodating and so pleasant. Their service is prompt and efficient. We wouldn’t go anywhere else! Highly recommend MacFarlane Energy to everyone.

Thanks to MacFarlane, my wife and I now have a tuned up furnace in our new home! Our baseboard heaters were making a ton of noise in the middle of the night. Darren was extremely helpful and explained why it was happening. I highly recommend MacFarlane Energy!

Great job again today MacFarlane. Mike Murphy is a real pro and nice guy too. Thanks for sending him today.

MacFarlane has been a pleasure to work with. Great customer service, always responsive, and great advice for saving energy costs. They helped service our boiler and other utilities and are one of the only contractors I’ve worked with that have been so great. Highly recommended.

We used MacFarlane for a gas furnace, AC, and water heater installation. Had a great experience with them. They gave us a competitive bid on the work, but more than that the sales rep, Dan Sellers, was thorough and knowledgable, asked questions I hadn’t thought of, and raised issues that the other salesmen I spoke with failed to take note of (code requirements for venting locations, for instance). The guys that did the installation, Al and Jay, were prompt, efficient, and did great work.

Absolutely terrible service. The customer service guy is just plain rude — talks over you and constantly acts put out by the call. Raised his voice to me last time I spoke with him (the 3^rd time today). All I’m trying to do is set up service guy — if anyone should be upset here, it’s me, not you. They refuse to give windows for times that their service guys could show up and wouldn’t/don’t call before coming. We’ve had 3 people out now to fix the same problem with our heat and it’s still not fixed. Pretty shocking given the amount of oil companies out there trying to get our business.

A longtime customer of Brown’s Oil, I stayed with the company through their merger with MacFarlane AND when I moved from Needham to Holliston 5 years ago. I was always happy with the service technicians and delivery men who were very prompt, professional and friendly. For the most part, their prices for service were reasonable. So, I don’t know what changed in the last year with this company, but I started buying my oil online because I could get a much cheaper rate, like 50 cents cheaper. Let’s face it — times are tough and it was a really cold, harsh winter. Regardless, I usually get my furnace serviced once a year to keep it running well. This morning I contacted them via their website and was happy to get a prompt call back, until I realized he only called me back to scold me and inform me that I was no longer a customer… What? He said, «well you haven’t bought oil from us since December so you’re no longer a customer. We took you out of our system. we figured you must have gone to another company». He gruffly informed me «you don’t have a annual service contract with us. so you’ll have to pay for the service on your furnace». No kidding I have to pay. I explained him that I have been a customer of his for 15 years and didn’t understand his tone. Backtracking, he claimed that he would be happy to schedule the service… Really? Sir, you don’t seem happy at all. I was so taken aback by his rudeness — I never would have expected it after 15 years. Needless to say, I did not schedule the service.
I guess my loyalty was misguided. Wow. so disappointed.

Paul and the rest of the folks at McFarlane are great. I am on the service plan and auto delivery plan, and whenever I have a problem, someone is at the house within hours. They have also installed new systems in my house, including a new heating zone, a mini-​split system, and new kick heaters. Their staff is extremely friendly and professional, and their oil prices are very competitive. I highly recommend MacFarlane — they are very focused on creating strong relationships with their customers, and they completely take away the hassle of worrying about the heat.

After moving into a unit for 2 weeks the oil ran out and I was without heat. The contracted maintenance only delivered 10 gallons of oil, so I called MacFarlane based on the good reviews on here. They answered right away and got me in touch with Paul. I work 7−4pm and I take public transit so I couldn’t make it to their business hours that ends at 5pm. Paul told me that they would work around my schedule and that he would personally come to the property since the service person’s shift ends at 5pm. He sent me an electronic application right away which was very easy to fill out. He answered all of my questions and told me to to call them anytime with questions and concerns. I am very pleased with this company and their customer service. It’s one of the best I’ve experienced.

First off this company provides excellent service. I have never had a problem with them. There techs do a tremendous job servicing my boiler. This is a company you need to use for your home energy needs. I am one happy customer

AWFUL! Jim Denham, Vice President of Service Operations came out to my home 3 weeks ago to give me a price on a new furnace, a new hot water heater and a new oil tank. What company wouldn’t want this job? Evidently they don’t! It’s been three weeks and while the VP Jim said he would send me a proposal the following week, I have yet to receive it. I called last week and they said it would be sent in a day or two. This is a $ 10,000-$ 14,000 job and they haven’t even bothered to send me a quote. DO NOT USE them. If they can’t give you an estimate for a large job, how could they possibly provide good service???
I would have given ZERO stars but it was not an option.