128 Plumbing, Heating & Cooling

When I contacted 128 plumbing they were extremely friendly on the phone. They were also able to come out quickly which was great. Pricing was right on par with other quotes I had gotten.
Matt who came out to service a train wreck of the heating system on the house I had just bought was so personable and was awesome at explaining everything to me. I’ve had to deal with a lot of contractors and technicians since buying this house Matt was by far the friendliest and took the most time to explain the system to me. He also didn’t flinch at the disgusting mess that was in the burner which included a phenomenal amount of the prior owners cats hair and some paper products… Yum…
He also examined the house to see where all the ductwork went and didn’t just rush through the job. They do offer a service contracts which is great. I would highly recommend them.

A pipe in our master bedroom burst at 1am this morning my husband and I were up most of the night trying to figure out how to stop the water and contain the damage. I called 128 plumbing and the young lady that answered the phone was polite and extremely helpful she was able to get a technician out to the house within an hour. My technician that arrived was Joe, he was absolutely amazing, Joe took the time to explain to me what had happened and talked about preventative measure in the future. He completed the job with expertise and quickness. The cost of the repair was more than reasonable, I am extremely happy and will use them again for any heating or plumbing needs. First class company and impeccable customer service… Thank you!!!

Great gas boiler/​forced hot water service from 128 Plumbing. Matt’s taken care of our annual maintenance for the past few years and he’s always professional and cheerful, and is extremely knowledgeable and happy to answer questions. It’s rare that you’ll find a technician so eager to go the extra mile on a problem or project; Matt really seems to love his job. It makes a big impression. Aside from proximity, picking 128 a few years ago was stab in the dark, and we really lucked out with a great company.

josh did good work was clean and courteous when installing my new water heater. Rich provided several options, a timely quote, and good customer service. Some minor glitches with the online forms and one loose wire slowed things down slightly, but everything was fixed and working well in a reasonable timeframe.

We have used 128 Plumbing and Heating many times. They have installed a new furnace and a new central A/​C unit. Today we had Matt R. come out for our annual furnace tune up.
Matt has been here several times before and is just one of the most friendly and professional
service persons I have ever met. I usually feel very uncomfortable have any repair people in the house, but Matt feels like he is someone you have known for a long time right after you meet him. He remembered our place, the work he had done here and even that I was worried about getting hand prints on doors and walls. He informed me what he was doing every step of the way and was beyond courteous and also offered several hints and tips for saving me money on my gas bill. I felt 100 percent at ease with Matt and knew he was doing a great job for us. Matt is the best! Thanks Matt!

My experience with 128 Plumbing was a very positive one for my oil to gas conversion — from the estimate (done by the owner), to the support staff (who co-​ordinated the project and kept me informed all along the way) to the technicians, Paul D and Paul B. They were polite, explained everything, and didn’t leave until every detail was attended to. They co-​ordinated all aspects of this job on my 2 family home, from oil heater and oil tank removal, installation of the new system, being sure all the steam radiators worked properly. It was a pleasure having them work on this major project.
Sandy O

We are very happy with the oil to gas conversion in our large antique home as it will save us a ton of money! Our lead HVAC specialist, Zoran, and the team delivered our end goals with utmost professionalism, ahead of schedule, and made the entire process hassle-​free.

We purchased a brand new water heater back in 2013 and on August 13^th we were without hot water. They were contacted at 8AM but was told they could not come out that day. They were quick to sell the water heater but when it came to getting service they were awful. We anticipated better service because they do the plumbing work for our condominium complex.
A local plumber came out that same day and installed a brand new water heater. We will never use 128 Plumbing again and we hope our condominium association ends their relationship with them.
Let the buyer beware.
James D.

Had to find provider to replace my old mini split that was giving me trouble. Called this company and was told that repair man will come over to diagnose the system and that he will come with an expectation to repair it. My response that I actually might prefer to replace, not repair, due to the age of the system did not find any understanding and lady on the other end replied that I have to pay $ 149 for diagnostic in any case. If that was not enough, she mentioned that if I am going to shop around for price, they are not going to come. Excuse me? Just fyi, 128, thats how things between customer who pays and service provider who gets paid are working.
Oh well, I guess if this company does not want to get my $, I have one less provider to chose from for this and all the future projects.

Matt came out to replace the pressure relief valve on my electric water heater this morning and did a great job. He finished very quickly and was very professional. I will be using 128 Plumbing again.

My gas heat went out on a weekend. With Massachusetts February blizzards and frigid cold here, I needed someone to fix it ASAP. 128 Plumbing had a helpful service technician at my place within an hour or so after I called, and the part replaced, furnace tuned, and heat roaring in short order.
Matt was very knowledgeable, courteous, and had all the necessary parts and equipment in his truck. Where the parts had warped and made replacement a little trickier, he had no problem doing the work.
Given this positive outcome, and compared with past negative experiences with other businesses, I’ll definitely be using 128 Plumbing again.

We’ve used 128 for a couple of projects and based on the quality of the work as well as the technicians, we will definitely be doing more business with them.
Most recently our service tech, Matt, came out to help us with a heating issue. He was able to come earlier than the original promised appointment window and diagnosed the issue quickly. Within an hour, our heat was working and the house was warming up from the 45 degrees it had gotten down to. Thanks to Matt, we avoided more potentially expensive issues that could have happened. We are big fans of 128 and highly recommend them!

Not good customer service. Took two separate days to have them come fix a simple clog, both times they gave us a time frame and we had to keep calling them to see where the guy was. We ended up canceling them at 530pm on day 2 because they still weren’t there, after telling us 45 minutes earlier that it would just be another 10 mins. Poor customer service and no concern for the customer sitting there waiting for them all day.

We contracted 128 Plumbing to complete an oil-​to-​gas conversion in our house. The oil tank needed to be disassembled and removed and the old oil furnace replaced with a new, high-​efficiency gas furnace.
Our tech, Zoran, was polite, prompt and completed the work in a timely fashion. He answered any questions I had and kept me up to date on the stages of the work.
Overall, 128 Plumbing has been a pleasure to work with from the proposal stage, helping us navigate through an energy assessment, through to completing the work.

I purchased a condo and was having issues with my central AC. I called and made an appointment with 128 heating and cooling for inspection. Matt came out and was very friendly, and knowledgeable. He answered all of my questions and did not make me feel rushed at all. Matt wrote me a very detailed receipt for my records. I will be calling them again for help in the future. My only gripe was the company did not tell me a diagnostic test was $ 100 when i made the appointment. Just $ 49 service call.

We used this company three times. Once they repaired, but left us with a basement with 2 inches of water. This burned out our boiler and instead of telling us to wait to see if it dried out (which ended up working later) they told us we could only have the job done THAT DAY or it’s be 2 days so we better pay the $ 1200 today to fix it. They COST US $ 1200 UNNECESSARILY. Second time they sent someone who spent 45 mins at my house and charged $ 150. For a loose faucet. EASY job. The guy needed one wrench and the actual job took 5 minites. Inappropriate charge and time spent at my house. They fixed it free the second time after it broke 2 weeks later. As they should’ve.
Third time they fixed a tube that was attached to another — intersected by a water filter. One lead into the next. They fixed only the second tube when the one that lead into it was «old and all stretched out.» That’s what they told us the second time they came. They should’ve replaced both. We were told by a plumber later that this was like having a flat tire and only fixing the bad one, not checking the other three. The second leak in the tube they shold’ve proactively fixed burst caused 6 inches of water. We told them we didn’t want their help and the oil guy came to fix our burned out oil burner and charged us nothing — not $ 1200.
Service is poor and they are dishonest.

We had a Mitsubishi mini split cooling and heating system installed by 128 Plumbing. It was a fairly big job covering a 2,000 sqf house, requiring about 5 days of work.
We are very happy with the layout/​design over a competing proposal from a larger company. We were also very impressed with everyone we worked with from Dave Williams to Jason & team to Zoran and Anthony. The top notch team helped us install an efficient, discrete looking central cooling/​heating system in an older house with minimal waste of space.
I highly recommend 128 plumbing for a large heating and cooling project. They are very professional and their prices are fair. In case there is a B Team or C Team at 128 Plumbing, I’d ask for Jason (oversees general installation) and Zoran (duct work) by name.

When we purchased our first home last summer, we knew that we wanted to convert from oil to gas heating immediately. 128 was the only company in the metro Boston area that would talk to me about the process without having to schedule a quote appointment. This helpfulness led us back to 128 when we were ready to have the project done.
Everyone that I’ve encountered at the company is extremely friendly and professional. We had our conversion financed through the Mass Saves HEAT Loan; 128 was able to help walk us through the process. By the time the financing was approved (October), the only appointments the company had were in January. Unfortunately, the existing boiler in the home was already at the end of its life, and was emitting carbon monoxide, so we weren’t able to turn our heat on. When I explained the situation to Katie, she immediately went to work in trying to fit us into their schedule before December. They stuck to their word and completed the project in mid November in just a few days.
We know our situation was unique and are so very grateful for all of the hard work that they’ve done for us. This is a company that has great integrity and does what they can to help the customer. We’ve recommended them to others and will not hesitate to call them in the future.

We needed a yearly maintenance check and our heat balanced. We were able to schedule an appointment for 4 business days after we called.
Our arrival window was between 7:30 and 8:00 am, Matt arrived at 7:40 am. We explained any other issues we had been having. He talked with us about what he was doing and he used his ipad to keep everything organized. (I know some people prefer hard copies of services, but I prefer to have digital copies and I was very impressed with this!)
Matt was here for about an hour and was very efficient. He also wore those booties when he needed to come inside the house from the garage and basement. Something I really appreciate.
The price was fair and the work was excellent, we had been having issues keeping our childs room as warm as the other rooms in the house, instead of suggesting expensive duct work, he gave us a bunch of other things to try first.

I just want to take a moment to tell you what a pleasure it was to deal with you, Joe and Katie yesterday in connection with the repair to our furnace at our home. Your responsiveness to my early morning call for help, Katie’s return call to schedule the service (and calling me at the office when Joe was on his way) and the superb job that Joe did to repair the furnace reminded me why we have enjoyed working with 128 over the years going back to the significant renovation we did to the house years ago and the fine work you did then. Your commitment to customer service is second to none.
You have a first class operation in every respect and I will not hesitate to recommend and tell people about 128 Plumbing. Perhaps we can juice up your business in Marblehead!