Holiday Inn Boston-Dedham Htl & Conf Ctr

I have made a reservation for this hotel on April 4^th 2016 for May 7^th checking out on May 8^th for a king suite with a balcony. On multiple trys I have tried to give them credit card authorization but no success. On May 5^th I went to the hotel to view the room and double check that the room was still available for Saturday. Ally and Hugh (Front Desk Manager and Night Auditor) told me that the room would be available for me Saturday still. I went to the hotel on May 6^th at 11pm to find out that the room had been given to a (caucasian) wedding party (who booked this room on Wednesday) who were checking-​in in front of me. Hugh told me that on Wednesday a sales manager had changed the reservation. Why wasn’t I notified of this when I came in on Thursday! And Hugh has proceed to tell me that there is nothing he can do for me, even though I have booked this room in April and kept rechecking-​in to make sure. Me being a black man feels very offensive to the fact that the moment he (Hugh) saw me behind the wedding party, he called down security to the lobby. I feel as though this was not handle well, effectively or fairly. Worst service ever!!! Will not being staying, hosting, participating at any event at the hotel ever again. If I could give no stars I would.

My friend and I brought our grandkids {5 between us} here for a get away night. We all enjoyed our stay. The only thing the kids thought pool was to hot and couldn’t enjoy it. Which was to bad because that was one of the main reason for our stay. Their sink was a deep pink when they got out of pool.

I always have a good stay here. I am spire member. So I usually book a king room and get upgraded to one of their junior suites. Nice perk.
Room — Spacious, frisge, kuerig, microwave, large closets, desk
Free WiFi
Breakfast coupons as a spire member. Good selection or hot and cold treats
Managers reception on Wednesday nights for an hour
Staff — friendly and helpful

I have stayed at this hotel 7 times. My son goes to Mount Ida College and they offer a discount. Every time we have stayed, we have had a wonderful experience. The breakfast buffet is delicious and so is the coffee. The rooms are clean, bathrooms clean, and beds comfortable. There was one visit that the bed was a little older and was too bouncy. The manager moved us to a room with a new mattress to ensure our comfort. That is service.

Great staff. I have stayed a few times while visiting family in the area over the holidays. Always welcoming and helpful.

I stayed here for a business trip. The service in every aspect; was superb! One of the front desk agents Hugh O’Donavon went above and beyond to accommodate me. Catering my every need. He is a white Glove customer service kind of gentleman.
My bedroom was airy and spotless. Most importantly the night sleep was perfect. Quiet uninterrupted and the bed was conformable. 5*for the cleaning crew.
The morning breakfast was organized and offered a bit for all palettes. The two waitresses made me feel like I was a guest at their home. Also, Making sure I was in and out by the time I had to be, but doing it in a very poised pleasant way. Great to have a reminder, as its very easy to lose track when your enjoying your delicious meal.

Not sure why the reviews are so low. I’ve stayed here 3 times in the last 6 months and I consider it my best IHG option when trying to avoid the crazy prices of Downtown Boston. Last week, Joyce was extremely great during check-​in and immediately after we were shuttled off to the train station behind the mall to take the train into South Station for dinner. $ 12 round trip is the best way to head in and explore. Clean rooms, great bath condiments, nice fitness area, breakfast buffet was great and the servers at breakfast were even better. I’ll be back. I stay over 140 nights a year at hotels, so trust me, this is a great option for navigating Boston.

Scott is so helpful! Nothing better then great customer service, if I could give Scott 6 stars I would!!! GO SCOTT

A reasonably priced hotel, ask for a room in the main facility, not the add on rooms ie addition that has the outdoor entrance. I pay the extra 5 bucks for the corner rooms that have a little more room.
Really good location next to highway and a lot of eating and shopping options. Staff is polite and seems happy to be there. Jump on I-​95 before 7 am if you want to avoid massive traffic, and be aware of the strange practice of allowing use of the breakdown lane during rush hour traffic — it means merging is nearly impossible and everyone gets just a little more aggressive in the town rated the worse drivers in the nation (Boston area).

I am a «Platinum Elite» IHG member and I spend approximately 10 months of the year in hotels. This was one of the worst hotels I have ever stayed at. I reserved a «king suite» room since there was four of us and the room was the same size of a standard. The front desk receptionist acknowledged this and moved us into a standard room since there were two beds. This room smelled like someone had thrown up all over the place. So, we were moved to a third room. This room was ok, Although the sink was clogged and stains on some of the sheets.
This morning for breakfast, the place was a disaster. Half of the dishes were dirty, took roughly 10 minutes to receive coffee/​juice, and there was trash on the floor.
Overall, I will not be back. I would not recommend this hotel, and it is way overpriced. Do yourself a favor and spend a few extra dollars and stay somewhere else. You will be happy you did.

Stayed 2 night’s & had a good rest. Staff was helpful, the room’s clean, bed was comfy & the house keeping respected the «do not disturb» sign on the door (which is a rare thing in my experiences). There was a pool & work out room, but I didn’t make use of them but I did have the breakfast buffet at The Nook on Sun. & it was pretty standard fare.

My experience at this hotel was AWFUL! From the moment we walked in until we left the following morning. Lobby was dirty, old beaten furniture, broken lamp and shade, and dirty floors! We got to our room and the bathroom door would not close unless we slammed it. We asked for a cot and they said they have none! I asked for extra blankets and pillows so I could sleep on the floor, They told me twice they would bring them up. they brought towels. After the concert we attended the girls wanted to swim and the pool was closed! I was still waiting for my blankets so I went and got them myself! I paid $ 200 for the night and I will NEVER go there ever again.

Not much to say, standard business hotel, polite staff, well located. Clean and comfy.

This place looks like it would be decent on the outside but lets just say they have been remodeling the interior for the past 5 years and it is still not done. I am from the local area and had to stay here one night with family and was disgusted. Part of one whole side is being supposedly redone from the old 1970’s look it has to who knows what. The rooms are small and dated, bathrooms are a closet and the beds are horribly uncomfortable, so much so you won’t be able to walk the next day.
Inside smells run rampant throughout the lobby all the way to your room of both chlorine and old hotel odors. Plus this place has constant noise problems from people running in the halls at 1am to paper thin walls hearing everything from the room next store and inconsiderate guests. The staff couldn’t care less and really looks like they would rather be somewhere else. With a few other better option down the street at the same or cheaper prices why stay in this place? Also the 1^st floor restaurant Bamboo is average at best. Skip this place and opt for the Fairfield or Hilton two blocks away or the Sheraton 2 miles down the street in Norwood.

We only stayed here because of the location. A bunch of us chose to stay here because it’s close by our family. As soon as you walk in you smell the awful stench of chlorine from the pool. Which is badly located close to the lobby. It’s not a very welcoming scent for guest’s arriving. We stayed in room 218. There was no elevator, rather stairs. The bathroom was a tight squeeze, the bed was uncomfortable, and people were noisy. You can easily hear voices from the next room. The door had big enough gaps that light shined through the edges. I had to use bedding to block out light from the bottom of the door. For $ 130 a night i expected a bit more. The only upside was the chinese restaurant attached to the hotel.

I am not sure where to start. We were there for a work Holiday Party. Very unusual function hall. It was more long than open. The buffett was pretty good but located in the far back of the function hall.
The staff was super, they kept the tables clear and clutter free. They also was good at keeping the water flowing with filling the water glasses.
The bar, a little pricy but that’s to be expected for a function like this. But there was bottle soda and waters as well for free.
Had a hard time locating the bathroom outside of conference room. Had to make a trip around four different corners to get to the bathroom.
I wasn’t overly impress but I was disappointed neither.

I had come to this hotel over the summer to seclude myself from everyone and start writing my thesis. The hotel is quiet and the rooms are large.
Great working space (excuse my things):
and a nice couch:
The hotel is located directly across from Legacy Place, and down the street are multiple businesses and stores that in one way or another are beneficial to your needs.

It’s not 4 star but they don’t claim to be. I give it a «yay» rating for the type of service and selection you expect from this type of hotel. Enjoyed my stay for the price with no complaints. Sushi t restaurant next door was GREAT I might add.

My dad stayed here a few weekends ago when he was visiting me. Granted he had just come from the Hilton in Woburn to the Holiday Inn in Dedham so that was a big change already. However he said the carpet in his room was stained and that his room was really hard to find. He said the upper rooms are confusing with their #s and how the elevators only access some of them. He had to leave the building to get back into another part of the building. That is strange.
I came by a few times to pick him up and hung out in the lobby. The staff seemed nice, I liked the water with fruit in it, and the pool seemed fun. I wish we had had more time to play in the pool.
The hotel is confusing to get to from Route 1, I kept going a back way and getting lost. The restaurant at the hotel Bamboo is really good though, and my boyfriend and I go there sometimes.

Although GPS did manage to get me here, making the last turn on the last small street was a little bit of a challenge — this is because the hotel is hidden somewhat deeper behind some buildings/​parking lots and trees. But once you keep driving, you’ll find it on the right eventually. .. just trust your GPS. :)
On the outside, this HI Htl & Conf Ctr doesn’t really seem all that special, but when you walk into the lobby area, it definitely has the appearance of a modern upgrade. The sitting area is welcoming and seemingly comfortable enough, and the staff was very pleasant and welcoming (Thanks, Randy!)
I was also offered a welcome package (coke/​chips), 10% coupon off dinner @ a nearby restaurant, or additional hotel points b/​c I am a priority rewards club member — I took the free points thanks!
When I got into my room — wow — even more impressed. All I asked for was a single King — It even had a full-​sized couch that could fit 4 people sitting down. Also, really like the nice long vanity window that will help make sure that all is looking well as I am on my way out. As far as pillows go, there were 2 sets of pillows (firm and soft), and the bed was a medium firmness — maybe a little too soft for those of you who like the firmer mattresses.
I was given a voucher for breakfast, but I only got fruit (strawberries, pineapples, cantaloupe and a banana) to go because I swung by chinatown and already had some of my favorite baked goods for breakfast.
As far as the breakfast quality — it looked better than your basic hot breakfast bar — there were scrambled eggs, some scrambled eggs w/​veggies, home fries (potatoes), french toast, sausage and bacon. Fruit seemed reasonably fresh, and of course there were all sorts of options for bread/​bagels/​muffins. They had Tropicana OJ and I saw some people drinking coffee (although I didn’t see any out).
Upon a little more scrutiny of my room, I’d have to say there definitely are some suspect «spots» on the carpet of the floor, and the lock for the door appeared to previously have been broken off — without replacement! And sure, I was by myself tonight, but safety is a must! You can not have a door without a lock!
Staff — ⁴⁄₅
Bed comfortability ³⁄₅
Breakfast — 3.5÷5
Room — ²⁄₅
Overall — ³⁄₅