Visions HealthCare

These guys closed their practice and took all the membership money and outstanding balances they owed clients and now Dr. Edward Levitan and Dr. Wendie Turbow Levitan have started another practice called 5 journeys in Newton and they are back up to their old tricks. Beware!

I have been sent 2 BLANK CDs and cannot get my very important medical records.
My doctor, Dr Beverly Wedda never contacted me in any way to let me know where she was going or when??? I find this to be dangerous and incredibly unprofessional.
Any help appreciated.

I love my doctor that was there, but they closed without much notice. Not his fault. They said they sent my medical records, but the CD they sent was blank. They also released «records» on their patient portal, but the records I got did not contain lab results or reports of findings, just doctor notes that said things like the labs were reviewed. You can contact Paula Hannon at the prof licensing division (781) 876‑8200. You can also try Sally Kaplan Levy, Esq. in Boston, the attorney that seem to have filed Visions fillings with the sec of state, if you are in search of your records. I am hoping they can help.

Has anyone ended up in the hospital because of visions. I wouldn’t mind starting a group law suit. I know one of Richard chens patients was in the hospital with liver damage for s long stay. I also ended up in newton Wellesley for 5 days with liver inflammation I would mind starting a group law suit against them. Any one game?

In March of 2014 we brought our 4 year old to see Dr. Levitan. During the first 4 years of his life he dealt with chronic GI issues, severe allergies, mysterious rashes, chronic ear infections and global developmental delays. We saw numerous specialists in Boston but no treatment was effective, i. e allergist, gastroenterologists, developmental pediatrician, endocrinologists, dermatologist. In early March 2014 we noticed that he was losing his hair. He was diagnosed with Alopecia and was rapidly losing all of the hair on his body. Taking the advice of someone dear to our family we brought him to see Ed Levitan. It was the best decision we have ever made. By the time we received the results of all of his tests he had lost all of the hair on his body. His eye lashes were starting to fall out. We discovered that our boy had numerous food sensitivities (dairy, gluten, rice, oats and numerous others) and a nutritional deficiency. His gut was so inflamed he wasn’t absorbing any nutrients. After only three weeks of eliminating those foods and taking supplements his hair began to grow back. We have seen incredible advances in his language and cognitive development and his behavior. He no longer struggles with GI issues, chronic ear infections or rashes. Ed Levitan improved the quality life not only for our son but for our entire family.
Our experience with Visions Healthcare has been exceptional.

I’m so sad to hear that Visions is closing. I have had innumerable positive experiences here. My daughter, who has numerous diagnoses, was helped so much by Dr Milanovic. I personally was helped by Dr Jay and Dr Pegels, and experienced a profound energy session with Patricia Howard. The waiting rooms were lovely and peaceful, with fountains and free hot tea. I must have visited Visions at least 40 times over the past year and a half and I can’t think of a single negative experience. It is honestly tragic to hear that such a progressive, innovative and cutting-​edge practice will close.

I am astonished by the poor reviews of Visions Healthcare. I believe I’d be dead or close to dead without them! When I found Visions, I had been dreadfully sick for 8 months but not well for about 6 years. I had chronic deep skeleton and muscular pain with every movement, extreme fatigue and a list of symptoms that fit every disease. Conventional docs had run every test there was, including a lympectomy due to suspected lymphoma. After all tests were negative, but symptoms continued, I was told by my primary at the time to «see a shrink so I could learn how to live without a diagnosis.»
I wasn’t going to give up on myself like that. I luckily found Visions while surfing the net in utter desperation. At my first appointment I knew they were different. Dr. Wedda spent about an hour with me and really LISTENED to me. I felt like I was her only patient, knowing that wasn’t the case… and everything she said was so comforting and educational I wished I had recorded it! I’ve been depending on Visions since 2012 to help me peel back the layers of what was making me sick and thank God every day that they are there.
Among other things, I was treated for Lyme, finally!!! And, OMG did that make all the difference in the world. I also had very high heavy metals, including lead that was making my bones ache. Chelation has made a significant difference with that. I spent time detoxing and changed supplements. I feel a thousand times better now!!! Who would have done that for me, if not Visions? To pay $ 365 a year, or $ 1.00 to support such an absolutely amazing medical practice is my pleasure.

I am willing to pay the $ 1/​day to have access to a good functional medicine doctor. I see Dr. Pegels and she is both smart and caring. This is the only place I have found that offers functional, preventative medicine for such a LOW cost. I have been to other functional doctors in private practice here in Massachusetts, and the cost is about $ 800 just to get access. I understand that this model doesn’t work for everyone, but I rather pay $ 365 to be healthy now, than suffer both financially and medically later. The wait time for the lab can be 45 minutes (thus the missing star). And, please don’t blame the doctors for having to go this route. The third-​party payment system in combination with socialized medicine regulations created this environment. Not, the doctors.

Visions Health Care is not only the worst doctor I have worked with, it is the worst organization, restaurant, business, you name it, that I have ever come across. I don’t know where to start because the entire organization is so terrible. The customer service — which they supposedly pride themselves on — is abominable. Between filling a prescription, them getting my insurance information correct or now having my medical records transferred (this has taken 3 – 4 months) they were never able to get it right on the first «try.» For every interaction I’ve had with the medical group I have had to call back numerous times and correct them.
Unethical: Talk about upsell and price gauging! Expensive test after test. Try this procedure (I was told to get a massage then the person performed cranial sacral work without my go-​ahead, was charged extra). They make it seem like you’ll perish if you don’t buy their supplements and vitamins. Each appointment results in a different appointment that isn’t relevant. Everytime I went to see my ortho doctor she forgot who I was and what she had already done. It would take about 30 minutes to update her.
REALLY unethical: A few months ago Visions decided to become a concierge medicine establishment. I was given 2 months notice through mail but no follow up through the phone or email. One would assume that for such a drastic change they’d like to make sure their patients were award. Not only is it illegal to give such little notice (not sure how they got around this with DPH) it puts patients in a dangerous position. It usually takes a bit of time to get a new PCP and Visions acted like they were unable to provide my prescriptions after I stopped going there (it would have cost an exorbitant amount to continue). I can only imagine that they provided such short notice to trick patients into staying (other local doctors have mentioned that they are financial trouble).
If you have time, money and patience to waste to the detriment of your health, Visions is an option. If not I would highly recommend not going.

I enjoy the holistic approach and the time the doctors take to get to know you and your health. I’ve never been rushed out of an appointment and they take the time to answer questions and explain any action plan clearly so everyone is on the same page. They have a fantastic facility and are pretty easy to get to if you are traveling along 128 in the Dedham area.

We’re not happy about monthly membership fees that Visions just introduced. We’ve to find new PCPs because of this.

It saddens me to see that Visions has so many low ratings. I gladly paid the $ 365 to be a member as I believe they are the only facility who truly understands my body. As far as I know, their hands were forced in having to create this membership by the insurance companies, however I could be entirely incorrect. I think the fact that insurance companies do not support facilities like this and their treatments is a shame as the care they provide is preventative and without a doubt saved my life. Being a member of a facility like this is an investment in the rest of your life and I personally do not take that lightly.
I was seeing a specialist in Polycystic Ovarian Syndrome at MGH for a number of years and became very ill under that doctors care, due to the fact that she kept putting me on a new prescription every time a symptom showed up. It wasn’t until I started seeing Dr. Byrne that I was able to have a conversation with someone who knew how to speak in a language I understood. I am now more or less prescription free and the majority of my symptoms are pretty much non-​existent. This has made such an impact in my life as I was suffering from somewhere around 20 symptoms including Vertigo, heart palpitations and chronic fatigue.
So many health care facilities only focus on one problem and as someone with an autoimmune disorder, I really need a facility that looks at the whole person; that’s exactly what Visions does. They are very much concerned with a patients overall wellness, which should be important to everyone and every facility.
I cannot say enough amazing things about this place and wish everyone could see it this way as well.

The two stars are for my doctor alone because she was always very informative and kind. However this new membership program is complete BS. I’ve never heard of an office charging 33 dollars a month for a membership fee to see their doctors. I had to leave visions and won’t be able to see my doctor for our last appointment because of this. My insurance already pays them for their time but visions feels the need to ask for more, for no other reason than time spent in an appointment.
I’m infuriated with the way I’ve been treated trying to obtain my records so I can switch doctors from being on the road without access to a printer and I would not advise anyone to buy into this membership scam.

I have been going to Visions Healthcare for almost a year and a half. I have loved working with my physician and appreciated the time he spent with me. People are all very nice.
However, Visions is now making me pay $ 33 a month in addition to all the other costs of insurance just to have the privilege of seeing my doctor. I’m very unhappy about this, especially when I only need to see him 4 – 5 times a year. It almost feels like extortion. Why not just limit my visit to 15 minutes and let those who need extensive help pay the monthly fee?
It’s unfortunate I have now been forced to have to find a new physician that practices functional medicine. Very disappointed.

The changes to the subscription model and requiring 365 $$ per person as of December 1^st is not a reasonable solution. For my family, this would be very expensive.

I am so disappointed by this move to a «membership» model that would require me, a single young woman, to pay over $ 300 a year to see a functional medicine provider. I’m sure this would be on top of all the other «above and beyond» medical expenses that come with seeing a functional medicine provider. I waited months and months to see Dr. Chen and was finally able to do so last month. He really looked at the whole person and had me try a few different things as well as ordered some lab testing that would be semi-​covered by insurance. He was very friendly and forthcoming with what the cost of each thing would be, which is important. The extra lab charges were okay with me as it seemed to be medically necessary for me but this arbitrary «membership» fee is just not worth it. I feel like I am being duped at a gym and not at a doctor’s office. I guess it is back to western medicinal practices for me… it was worth a try. :/

My entire family has been seeing one of the functional M.D.s at Visions for over two years (and other functional MDs in the past). In general, the care and attention we receive at Visions has been excellent. However, we recently learned that Visions will be switching over to a membership model. At a minimum, it would cost my family of three close to $ 1000 annually to continue to receive care there.
As a someone who truly ascribes to the functional/​holistic medicine approach, I am saddened that I am left scrambling to find another doctor. My family simply cannot afford this extra expense, particularly since we spend THOUSANDS of dollars each year on the extra costs that are associated with taking a functional medicine approach (e.g., paying for labs and testing that is not covered by insurance, paying for very expensive vitamins and supplements, etc.).
I understand that medical care in the US is a business like any other… Still, it really is a shame that Visions decided that the most cost-​effective strategy for long-​term sustainability is to dig into the pockets of the very patients that they promise to serve. As a result, my family (and I suspect many others) will be looking for another provider who will not turn us away just because we do not have the financial luxury of paying an extra $ 365 PER PERSON to get medical care.

This practice is very disorganized. Their hours are very sporadic and not very convenient. When I’ve seen the doctor and then gone for lab work, on two occasions was told that the lab closed early and I would have to make a follow-​up appointment for the lab. Also, I have been given the incorrect Rx’s. When I questioned why I got those Rx’s, I did not receive any response for several weeks. When I finally got the doctor to call me, I was told they were an error — intended for another patient with that medical condition, but accidentally made to my name.
Lastly, Visions Healthcare is switching to an annual membership of $ 360 in order to be a patient there. It is clear they are struggling financially, but they could address that by opening their expensive new facility longer and weekend hours.
I like the founding philosophy of VH, but the execution is so poor that I think it is a danger to patients.

My experience with this office and the staff has been off the charts. I have read the other reviews and I have to say I am a bit shocked. In my experience though, you get back what you put out… just saying!
With regards to my treatment, the Dr’s in this office literally helped save my life. Dr Sarah Byrne and the nutritionist Juliane Goicoechea were life savers. They helped me change my life and lose 106 pounds. I have never been in better health in all my life… Visions is definitely the place to go if you have the right mindset and are committed to changing your approach to healthy living.
My advice to those who have had bad experiences with the office staff, be nice… even too nice… sometimes that’s all it takes!

I could not be more upset and frustrated with my experience here.
I set up a first appointment and waited for an hour in the waiting room. After the appointment, the doctor told me to set up a follow up appointment 3 weeks later.
The staff initially set up an appointment six weeks later. When I called to confirm that appointment, I was told it had never been logged in the system, and would have to wait another month for a new follow up appointment. There was zero sympathy or apology for this administrative error, and I’m stuck unable to see a doctor despite my worsening symptoms.
I will be finding another doctor whose staff can actually book appointments.