Dedham Flower Shoppe

Very disappointed with this florist and its service. I ordered flowers for Mother’s Day and they were delivered on the wrong date (an entire day earlier than stated on my email receipt). Given that the flowers were supposed to be a surprise, this was a problem.
When calling to inquire, I was told that they wanted to cancel my order because they were too busy, but just decided to deliver the flowers a day early instead. I received no phone call informing me of the change, and they offered no compensation. When speaking with the florist, they quickly resorted to yelling and name calling. I don’t appreciate being called slurs. Incredibly unprofessional.

Love the flowers I got for Easter from the Dedham Flower Shoppe!
They always do such beautiful work

Full disclosure: the owner, Annie, is a family friend. But she is also a professional! She has done flowers for many of my family’s events: memorial services, parties, and most recently my wedding. As a bride, I had a hard time making decisions about flowers because they’re ALL so pretty! But Annie took the time to meet with me, and understand my vision, and I the results could not have been more beautiful! I will add some photos.

I order from Dedham Flower Shoppe whenever i am in the area and looking for gifts or hosting an event. Ann is professional and lovely to work with. She has the freshest variety of flowers and will create stunning arrangements in advance or on the spot. Everyone thinks her flowers are amazing. Unlike many stock flower shops, Ann will ensure the flowers are delivered to your door on time. Highly recommend!

I’ve ordered flowers all over the country for 20 years and never seen such abysmal customer service… Ordered flowers for my daughters 7^th birthday and received a call on the day of delivery that the driver was at the house but there was snow in the driveway… I was confused… He made it to the house and now won’t walk to the door because of some snow in the driveway? Snow in Boston? Weird… After some back and forth and a lot of attitude for no reason she agreed to have him leave the flowers at the door and hung up on me… they weren’t left… I even called them back and left a message to confirm… no answer, no call back… I waited til 8 pm and cancelled the payment on the credit card… the flowers were delivered the next day… even though they never even asked me if that was ok… Which I would of said no… I mean the guy was at the house on her birthday and drove off… Pathetic…They tell me now that they «never» leave flowers… Even though I was clearly told, and requested, they would be left… Ridiculous…I have family in upstate NY and they leave flowers all the time in the winter… Now they want to go take the bear that came with the flowers back from my daughter… Unreal…How is this place still in business?

I ordered bouquets from here for my wedding and overall was very satisfied. The flowers used in the bouquets were of spectacular quality and freshness. The owner allowed me to show her samples from wedding magazines during the planning process. I went in the day before to check them and she made some minor adjustments according to what I wanted (I had her make my bouquet smaller and make the orchids more visible.)
My one complaint was that the flowers for the groom and parents were not spectacular, meaning they were white orchids but they were browning a little. Otherwise eveything was great. She seemed a little disorganized at times but in the end everything worked out. I even brought in my own cloth to wrap the flowers in and she had no problem with that.
Bride bouquet was $ 100
maid of honor bouquet $ 70
throw bouquet $ 40 (i didn’t want to throw mine)
wrapped flowers to pin (8 of them) $ 100

Dedham Flower Shop has been our family florist for years. The owner is great, she always creates something special whether for a birthday, holiday, wedding or funeral. I love that my husband will stop there often just to pick me out a little gift to make me feel special and whether it is just one perfect rose or a big arrangement Anne and her staff always take the time to make sure it is fresh, beautiful and just right for the occasion. When it is a difficult time like a family funeral Anne makes everything easier with her years of experience and knowing just what is needed. Deliveries are prompt and cheerful always. I don’t know what the problem is with some of the reviews on this page but I can tell you if I have ever had a problem with Dedham Flower Shop, if I let them know promptly and with respect, the owner made sure it was put right. They get my 5-​star rating — with pleasure!

Really not sure how this place is still in business with the terrible customer service they give. My mother ordered flowers from here for a funeral this past weekend (obviously my mother does not use Unilocal,because she would have known to stay away!) My mom ordered a large arrangement from multiple members of our family that cost over a hundred dollars. The lady was quick to take my moms credit card information, but not very interested in talking about what flowers would be included in the arrangement after she had the credit card number. My mom asked if there would be roses in the arrangement and the lady said «Well I’m going to put in there what I have, this is really last minute you know.» IT’S A FUNERAL, THEY ARE ALWAYS LAST MINUTE! IT’S NOT LIKE THIS DEATH WAS PLANNED! Anyway, needless to say, they did not even use a single rose. Thankfully the gerber daisies looked nice, but the basket was WAY overpriced in my opinion. Also, I will be getting married in that area next year and I can guarantee we will not be going to Dedham Floral Shoppe. Hopefully Unilocal can steer me in the direction of a flower shop that has some customer service.

ok need to take deep breath to begin. first let me preface this with this is the place that did my wedding flowers when i got married @ the endicott estate. i am not a BRIDEZILLA actually my friends joke that i am a laid back bride slacker. so to begin we met with the manager anne who sat down with my mom and i for a lengthy time which was nice going over flowers. she was not friendly at all very cold and hardly smiled ever. i was excited because i love flowers and wanted to get a vintagey feel we decided on a certain amount which totaled a pretty high price. put down the deposit and since my mom was helping me with $ for wedding stuff she asked me if i could call and get the prices lowered. well the manager was obv bullshit over the phone very short and basically hung up on me. i looked at the phone and i was pissed why would i give $ to such a business prob was they had the deposit. i called back to add a flower for my friend who passed away and she was the same quick to get off the phone and extremly rude and unpleasent… i decided to try and ignore the flower situation and focus on how everything else was wonderful!!! so here goes it — it’s the big day! and WE ARE MISSING THE MOH BOUQUET and THE FLOWER GIRLS ONE!!! luckily we grabbed the centerpieces to make up for them. so i called today to let her know and she denied it and yelled at me. when I was being nothing but professional to her!!! she kept yelling and stated «i ran out of ink when you made changes to yr flowers which i changed once and added one flower» THIS LADY IS A MONEY HUNGRY BEAST with no customer SERVICE AND HATES THE WORLD I KID YOU NOT… SHE IS ONE SCARY WOMAN!!! DO NOT GO HERE!!! BE FORE WARNED… i finally at the end of the phone cal let her have it and hung up!