Royal Used Car Sales

Bottom line, do not give ANY of your business to Royal Used Car Sales!
I purchased a 99 Forester from Royal, and it turns out that it had and still does have a minor transmission issue, in that it can pause slightly between gears. Roy promised me that there was nothing wrong with it and switched out the fluid and filter, which did alleviate the issue temporarily. But lo and behold, the issue re-​surfaced and continues to bug me. Fortunately the issue is tolerable, and has not become worse over the last 4 – 5 years. What is not tolerable was the run-​around Roy gave me as the problem re-​surfaced.
Save yourself the headache and buy a certified pre-​owned Subaru from a Subaru dealership or a reputable used car dealership! I won’t be back to Royal nor would I ever recommend that anyone else give them business!
File this under lessons learned from a 1^st time car purchaser…

The owner buys cars from wholesale auctions and resells them at his gas station/​shop. I don’t think this is a problem because this is how many used car dealers get their cars. However, the owner is a real salesman, in a back slapping kind of way, and either tells you that he’ll find the car you need, or try to sell you an existing car on the lot. In my case, I described what I was looking for and he happened to be headed to an auction the following day.
When I looked at the car, none of the tires matched, it didn’t track right during the test drive, and the engine had a knock. There were various other issues, all of which he said he could fix if I decided to buy the car. I was left with the impression that this car, which was described as perfect, would end up costing me a lot more once he started servicing the vehicle. It seemed really sketchy and I couldn’t accept that he’d ‘take care of me’ after I bought the car which had obvious problems.

The worst of all possible used car operations on the planet. I kid you not! Here’s the rundown… they sell and service Subarus and the vehicles they sell are invariably high mileage with a number of serious flaws. The problem is, they do not account for the flaws in their pricing and do not fix them before selling.
Prior to selling a friend a Subaru they promised to have the vehicle ready to roll with no safety or mechanical defects. We noticed that there was water in the headlight — something that should have been addressed before it went onto the lot. We had the car examined by another mechanic who said that the transmission needed replacement. After a bit of prodding Royal’s owner agreed to install a new transmission. They spent about 12 days working on the car before telling us it was ready. Upon receiving it we found that they had not installed a new transmission but had taken a rebuilt one and slapped it in, covering it with paint and a layer of silicone to make it look new.
In a nutshell that’s all you need to know about Royal Used Car Sales. Stay away!

I agree with the other person posting. STAY AWAY from Royal Cars who sell used vehicles out of the gas station/​workshop at this address. I would also give negative stars if that were at all possible.
We bought a used subaru from them last July 07 and there were endless problems. My husband had negotiated a set of small fixups as part of the sales agreement (and got it all in writing) but for the next 6 months it was a constant battle to get them to meet the terms.
There were replacement parts they had agreed to order that they never bothered to get, there was touch-​up paintwork that was supposed to have been done but never happened, even down to the smallest thing like new tyres and a wheel balance were included in the deal but on the day we got the wheel balance done, they charged us the $ 25 or so for the service. We didn’t have the sales agreement on us at the time, so had to pay the money to get our car out of the workshop.
It has been like pulling teeth to try and get them to do everything they promised in the contract, and 8 months later we have finally given up calling, emailing, and visiting to try and get the final jobs done. There are still a couple of outstanding items but we are so sick and tired of excuses and delays we won’t waste our time chasing those last pieces. We’ve wasted so much money in gas going out to there that it’s just not worth it anymore.
The owner, Roy, will promise anything to get his sale and then will not deliver — even if you have a written contract. He will also not return emails or calls when you have a problem, and he will make appointment times for you to go to his business and meet with him to resolve issues, then he’ll stand you up. He has a bizarre sense of how to do business, not seeming to recognize that a contract is binding and that by breaking it he is breaking the law. He seems to consider it harrassment when you call and email trying to get him to do the work he promised in his contract.
We would take him to small claims court except that what he owes us now is down to about $ 200 of work, and the court fees would cost us more. We count ourselves lucky that we got most things settled but it was no thanks to him, only thanks to our persistance over the past 8 months. Customer service at this place is atrocious.

If I could give 0 stars, I would. I went there because I found on the internet that they sell and service Subarus. They have a special on their website that says: State Inspection + Tire Rotation + Oil Change = $ 59. So was I absurd in taking my car there for that deal? Obviously I was.
Going there started a four-​day string of horrors. First, they come in and tell me that the axle on the car I just bought is broken, and that it in addition needs a new head gasket, water pump, and timing belt. For a total job of $ 2800. Then they proceed to tell me that they can or can not pass me for inspection. Whatever I want, because it might be easier for me to go after the guy who sold the car if it failed inspection. I was flabbergasted and extremely upset. So, I start calling the guy who sold me the car telling him that all this stuff is wrong with the car. He keeps telling me there’s nothing wrong with the car.
I go home and I am upset. I decide that I’m going to get my money back for the car and then buy another one because I don’t have the $ 2800 for the repair work. I call the guy from the shop. He tells me he just happens to have the same car as I do that he can sell me, but it’ll be $ 1400 more than the car I currently have. So, I decide that’s the only option because I believe that’s a better deal than spending $ 2800 on the entire repair job. I give the guy a $ 300 deposit and wait to get my money back from the other guy.
In the meantime, I took the car to another mechanic who totally refutes everything they told me at Royal Used Cars/​Mobil. So I get on the phone immediately and I tell them that I want my $ 300 deposit back because it was made under the false pretense that my car was royally f*&#ed. I got the biggest run around trying to get my $ 300 back. I finally got the deposit back at which time they also passed my car for inspection. Does that sound like good business practice? To decide to fail a car for inspection arbitrarily and then to just pass it without re-​checking it or making sure that the axle was fixed. NO!!! Why? Because there was nothing ever wrong with my damn car.
And the last straw? They totally overcharged me for the special that I mentioned earlier. Instead of charging me $ 59, they charged me $ 100. I didn’t notice that day because I was so upset about everything.