Mr. Transmission

Best customer service that I’ve ever experienced at an auto shop! Scott is very knowledgeable and handles things in a very timely matter! You’ll be very pleased with their work!

The gentlemen that had helped us was Scott. Definitely very insightful and knows his stuff. I decided to sell the car instead of getting it fixed which was actually really nice of him to suggest but this is where I would get my car transmission fixed and where I would recommend people to go

The transmission went out in my 2010 Chrysler Town & Country a few weeks ago and I had limited time to make a decision as to where to have the transmission repaired. After taking my car to another large transmission repair shop, I called Scott and he was very helpful in explaining what other options I had. I dropped the car off late one afternoon and the problem was diagnosed the next morning. In 3 days the transmission was repaired and has been running as good as new. It was not an inexpensive repair but the parts and labor are warranted for 18 months or 18,000 miles. I found Scott and his team to be very knowledgeable and courteous with their service. I would recommend them for any transmission repair you may have.

Every transmission place is different so reviews are important. This location and the owner/​manager Scott is a trustworthy, honest person.
He identified my problem, told me how it could repaired, the cost and when it would be ready.
All very professional.
Any time your car stops running and it is the transmission you know it could be thousands and usually on an old car out of warranty. And you also know you have no way of knowing if it can be repaired or needs to be replaced/​rebuilt. The difference could cost you thousands.
Scoot was upfront and honest that my transmission could be repaired and did a great job.

Bunch of honest folks here!
I went in with a newly purchased 95 wagon and a concern about my transmission temps. I gave every indication that I was expecting a rebuild, and asked about the price. Scott gave me a quote for the work, and then said he’d drive the car around, get it hot, and then troubleshoot it. He even gave me a ride home.
Called a few hours later, and Scott said that the transmission was fine, but that there is a trans line too close to the header. I had them do a fluid & filter change, and they sent me down the road. (They even replaced two missing exhaust bolts for me — free) I’ll be moving the trans line on my own…
This place could have TOTALLY hosed me, because I even told Scott I thought the trans was shot. I was expecting to pay $ 1500-​$ 2k, and I got out of there for $ 130.
I’ll tell everyone I know to take their cars here for trans work. They’re good people.

Car check engine light popped on and took it into AAA to get it checked out. I was told it was related to the transmission and should take it to a dealership or specialist. I ended up dropping it off at Mr. Transmission. My experience was about as good as it could be when it comes to repairs of this size. I felt Scott (the owner) gave it to me straight, charged me a fair price, and repaired my vehicle very quickly. (Had to order a part and was still able to get me repaired in two days. on Christmas eve even). There was no up-​sale whatsoever and I was treated very fairly in every way. If I ever have an issue with my transmission again, I will be bringing it here.

I had a very good experience, Scott in the front office gave ma a very fair price and it was done when they said it would be. I had a 94 grand jeep Cherokee white, I am the original owner. his price was better then anyone else being this was all time 4 wheel drive they usually mark it up a lot more. I will go back with my other vehicles if I have a transmission problems. I don’t no what happened to the review below but they were very nice to me. I have own a business in Decatur for 30 years so I am a good judge of character, Scott came across as a good fair guy. It has been 8 months since I was there and the transmission is still purring along.

Had trouble switching gears coming home from work on Friday night. On Saturday morning called Mr. Transmission in Decatur to make sure they could look at my car that morning, and ended up talking to Scott the Manager. He said they were open that morning. Got to within a mile of the service center and couldn’t get my car out of 1^st gear, once I stopped, and couldn’t put it in neutral, the engine stopped. Then I couldn’t get the car in neutral, and therefore couldn’t get it restarted. I called Scott at Mr. Transmission, and said that I was close, but couldn’t make it to his shop, and asked for a suggestion. He said he would find me and take a look at my car. He was there in 5 to 10 minutes and got me back on the road and on it’s way to his shop. I ended up getting my slave cylinder replaced and got my car back on Tuesday, because they had to order the part.
The repair was reasonably priced, they were nice when I talked to them, and I appreciate the extra effort that Scott made to help me out.

I had taken my car to the dealership (that I thought was reputable) because my car was not working properly. I was told that I would need a whole new transmission and was quoted over $ 2,000 plus labor.
On the recommendation of a trusted mechanic, who admitted he knew nothing about transmissions, I came here. After explaining the blow-​by-​blow of the situation my sweet car was in I was told that I would be called.
Five hours later I got a call. He says, «I know you didn’t authorize us to do anything on your car… but here’s the deal: you needed a $ 5 part, so I went ahead and put it in there. You’re car is now in prefect working order.» I paid $ 5 for the part and for one hour of labor — totaling $ 85.
That is twenty-​five times LESS expensive than I was originally quoted!
(The owner?) Scott Hester is a very nice, very understanding gentleman who even walked me out to my car and opened the door for me. I cannot rave enough.
And I’m sure that even if they work they do SEEMS expensive… a dealership would have charged at least ten times that amount. These guys are honest, nice, and know what they are doing. I highly recommend that, should the unfortunate event arise and you need some help, you go see them. At least give them a call.