Caliber Collision

I will never get my car fix here. I compared my estimate from Caliber to another body shop … what a difference! Caliber thought I was an idiot or clueless to get overcharge for unnecessary work to my bumper. I ended up going to another shop. I don’t regret it one bit.

Well I did not have Jason holding my hand from the beginning (which seems to be the common thread below). With the exception of the people at the front desk (who were wonderful) and Ronn (a service adviser who was great at cleaning up a huge mess created by others) this was the worst service experience I’ve ever had. Communication was non-​existent from the beginning and even when Jason tried to step in and make things better, I still had to bring my car back 4 times after the initial job was «complete» so that they could fix all of the things that they continued to damage or break or install parts they forgot to order. I wasted so much time there and the end result in the work was mediocre at best. I’m not sure how these other reviews are for real… although I was offered an «incentive» (which was never followed through on) at one point for posting a positive review in spite of what was known to be a terrible experience.

Jason is AMAZING!!! Friendly, professional and extremely competent! He provided top notch customer service from beginning to end. He communicated with me daily on the status of my repairs and I felt he was very sincere and honest. Anytime you have repair work done to your vehicle it can be a painful process, but I felt this process was handled very smoothly and took a lot of stress off of me. I will definitely recommend him and this Caliber location to my friends and family in the future.

This is long overdue, but these guys we’re AWESOME! Facilities are great, customer service is GREAT and props to Donnie for getting #CaliberCollision to where it’s at. Highly recommend them to anyone who needs some work on their cars. #Props.