The Mac Depot

Apple computers are the Volvos of PCs! I bought a Macbook pro SIX YEARS AGO from Mac Depot and I use this PC at least nine hours a day. The hard drive finally gave up the ghost last week and they replaced it the drive with twice the memory the next business day for a little over a couple of hundred bucks! Greg and his team are amazing. Don’t settle for less that the very best, Mac and Mac Deport are the only way to go.

I was passing through Dayton and decided to get my operating system updated. A friend told me about Mac Depot.
I went in and made it very clear that I was in town for a few days only, but they assured me they could work within my time limit. The tech said they would only charge me the fee for the op system, and figure out labor after it was installed.
When he ran my card, he charged the full amount of the system and the labor, apologized and said he would make the adjustment when I picked up the computer later. (strike one)
I called the following day to inquire about my machine. I was told on the phone that there was some trouble, but that they would be in touch with me. I did not hear from them. (strike two)
The next day they called to tell me that there was a problem with my machine that they could not address before I left Dayton because they would have to send it to mac directly.
When i went to pick up my laptop, they refunded me the operating system cost, and the labor cost, but they charged me a diagnostic fee — their diagnosis being that they could not fix my computer.
Also, my computer was working fine when I left it with them, but now won’t even boot up at all.
I don’t understand why they didn’t give me the option of a diagnostic when they realized there was a problem, and I am left feeling as if they had to grab any money possible since they couldn’t do what we agreed on them doing.
So now I have a dead laptop, and I’m out a diagnostic fee.
I believe that I should have been given the option of diagnosis, and I gave them ample opportunity to present the case as I called them.
I truly regret going to Mac Depot.
June 24, 2012