Zaxby’s

I worked at a Zaxbys in High School and enjoy the occasional reminder of why I don’t eat there on a regular basis. The food quality has diminished and it seems as if standards are difficult for them to meet.

It’s just like any Zaxbys you have been to. The pluses are the Coke freestyle machine and all the chicken options. The food is consistent from one Zaxbys to the next.
The one drawback is they charge you if you want extras sauce. I’ve been through the drive thru, paid extra for the sauce and not received it, so always check
I’ve had shakes at several Zaxbys and they are never thick. They have always been a tad watery/​thin to me, like it just hasn’t gotten cold enough yet.
Again pretty standard at Zaxbys and middle of the road. Nothing too wrong, but nothing memorable either.

The people are nice, but the food is way over priced. We bought a chicken finger plate and they charged us for the dipping sauce. You should get at least one for free. The entire Zaxby’s chain should be either ashamed or embarrassed to charge so much for their food.

Unfortunately I cannot comment on their food, I left before I could get it. Usually their food is okay. While I was attempting to order my food at the drive-​thru I tried to order a Sprite with my meal 3 times. I was asked if I was saying a «right» I’m not the smartest man in the world, but how many drinks at a fast food joint sound like right? I can only think of one. I finally spelled the word for the lady, «S-​P-​R-​I-​T-​E». The a new women started taking my order. I order another menu item and was asked what I wanted to drink. I asked for a coke this time. The lady then asked me if I would like to spell that out too. I obliged her request with «C-​O-​K-​E and manager please.» The woman then tried to back track and give me my total. I went inside to deal with this situation face to fave and was told by the two people working the drive-​thru that they couldn’t hear and the headsets were broke. By now someone finally went and got the manager for me. When I explained what happened she told me they were brand new headset. I take that to mean they weren’t broke. I was offered a simple apology, which I am grateful for, and no explanation for the sarcastic remarks while in the drive-​thru. Customer service was horrible here, not the worst I’ve had, but bad. On the plus note, minus the lack of control over her crew, the manager remained professional and managed to hold a smile while apologizing to me. With a little more control over her employees and a little more experience with how to handle upset customers this manager has some potential. As for me though, they will not get my business anytime soon after this ordeal. Thanks Zaxby’s.

Blech.
Okay, in the interest of full disclosure, fast food in general and chicken in particular are two things I don’t tend to participate in, for a multitude of reasons. And this was my first trip to a Zaxby’s, as we searched out somewhere quick to have a bite after a long day of apple-​picking. But this place, with its not-​so-​cutesy names, like my Zalad, or the offering of wings which can be ordered in ‘flavors’ like, «insanity» or «nuclear», just reminded me too much of the terrifyingly true movie, Fast Food Nation. With the gelatinous cheese on my son’s grilled cheese sandwich, the bland crinkle fries with unidentified red powder, masses of waste packaging, and the basest ingredients (shredded iceberg, and slightly rotten tomatoes for my salad), we were sorely underwhelmed. The place was clean, the staff was very friendly and engaging, and I appreciated that my son was able to have an apple juice and a not-​too-​unhealthy dessert (rice krispy treat) with his «kidz» meal, so I grant them two stars. But we won’t be back.