U.S. Bank

The staff is all very friendly and always help me with my concerns and questions. I will continue to bank with them.

Simply put the ATM ate, yes ate, my citibank debit card.
What happened you ask?
Well, a simple ATM cash withdrawal transaction happened. Only instead of spitting my debit card back out, the ATM decided to keep it.
What happened next you ask?
Well, I went inside the bank and asked for help. I was told that under their policy they could not return my ATM card for me.
And no, it was not because they didn’t have access to the ATM machine, It was simply their policy that they could not return it to me.
At least they could verify and check that the ATM had my credit card.
But seriously, wtf. At least lie and say you don’t have access to the ATM or some bullshit. Saying oh, we have your debit card but we can’t give it to you is utter bullshit.

I’ve been a Davis BoA customer for 15 years, starting when they had an outlet bank in the Albertson’s grocery in North Davis. When it was «local» I knew the banker and had a personal relationship. Now that they have consolidated downtown, I am shocked at their lack of personalization. I closed my account last weekend and went across the street to Chase after my latest bad experience. I went in to deposit my check and was told it would take a week to clear. I have a stellar credit history. This was a new one; hey I do have bills to pay. I asked for an exception and was denied with out any discussion other than being told there are «a number of factors» that go into their policy. Well here’s my factor, I’m outa here.

I have used US Bank for years but the service at this branch has degraded to the point that I am considering changing to another national bank.
Each time I have tried to make changes to my account, or seek assistance using the bank’s various features I have had difficulty. Even with simple things like opening and closing checking accounts have required a multiple hour visit. In some cases, multiple repeated visits just to complete a simple task.
The bank is located in a convenient location. That is the only advantage it still has.

The ATM was over friendly, stop it.

This branch is very friendly and conveniently located. I have found them to be very helpful and friendly.

Let me just clarify, I am NOT REVIEWING AN INDIVIDUAL BRANCH, but rather the entire current corporate structure, so I mean no disrespect of offense to any individuals at the local branches.
In working with literally dozens and dozens of banks… from big names, (BofA, Chase, GMAC, etc) to tiny credit union, I have NEVER had a bank in a short sale so impossible to get a hold of (I have been on hold for up to an hour and then «disconnected»), not knowing their own departments (it took THREE calls and all day to finally find someone who knew the extension for the short sale department).
I’m just saying, if I were buying a home, I would NOT get a loan from US BANK because, heaven forbid, you need to do a short sale, it may not ever get through.
Yikes! and please, wish me luck!

I’ve moved to Davis recently and have an account with US Bank since 10 years in Midwest. In one year’s experience in Davis with this Bank is pretty disappointed. Teller was not efficient enough to deal with you in timely basis and ask so many unnecessary questions with out looking into the account # that you handover before you start any conversation.
Today’s experience of Chrystal Brock one of the US Bank teller was so unbearable. She took so long time just for transferring the money by a Western Union. Normally I do transfer money every month so that they have the information through western Union account as well as by my personal US Bank account on top of account number that I give everytime to them but still going through so much ID’s and information (like name, date of Birth, License Number, date of issue and expiration, my account number in the bank etc etc) was just ridiculous for me. I thought I should give the opportunity and the business to my US Bank instead of going to wall mart or Rite Aid that takes hardly few minutes to transfer the money and on top of that I don’t have any account with them to use for money transfer but still they are so efficient beside carry all of my information to save time in the future transfer.
I am just thinking to transfer my account and money from US bank to Credit Union where I have excellent experience.
Also when you ask account or loan related questions, they never give you complete answers about the hidden charges and on top of that if you get a loan you start getting calls from so called India or abroad to piss you off about the payment issues, like when are you paying your bill even though you have time left to pay your minimum amount or monthly amount.
Based on these experiences i’ll rate them with One star and try to move my account from this Bank to other Bank in the near future. Good luck to all the account holders.

3 Stars
4 stars for being conveniently located across the street from the bar where I was drunk as hell…1 star deducted for charging me $ 3.00 for the ATM. I don’t care if most places do it… I’ll deduct a star from each of their reviews EVERY TIME!

US Bank