FedEx Office Print & Ship Center

There was nothing «express» about my visit to FedEx yesterday. This FedEx location needs more staff! Period.
It’s prime shipping time for the holidays and finals time at the nearby universities, and they had 1 employee working on a Saturday morning to handle all shipping, printing, and binding responsibilities. A line of 2 people in front of me took over one hour to get through. Ridiculous.
The employee working was apologetic and friendly. It wasn’t her fault. She shouldn’t have been there alone. Now that FedEx offers to pack you shipment, it simply takes too long to help your customers. Add in a print/​binding job and that one employee doesn’t have time to take in a simple overnight box shipment.
This location gets 1 star. The 2^nd star is for the fact that my package reached its location when it was supposed to.

This review is not directed toward Luciane who was extremely polite and was trying very hard to help me even though her shift was over and could have gone home. Another employee who’s name is Crystal was extremely rude even before I walked in the door. She would not allow me to walk in through the side door even though it was open and made me walk around the side through the pouring rain. After I came in Luciane started helping me for about 15 minutes until Crystal came and interrupted us and said that she needed the computer and that I would have to come back the next day if I wanted my files printed. I’m sure I am not the first to have a problem with this sad excuse of an employee and person not do I think I will be the last. That says a lot about management of the location if they keep such employees around!

This review is not directed towards the gentleman that helped me with my FedEx needs, but more so towards the management and the extra staffing they desperately need. I walked in around 5:45 PM needing stacks of paper bound for school. There was one employee on staff that day, managing three customers and working on boxes that needed to be shipped out by 6. I was politely asked to come back later that evening because the employee was not able to help me at the time.
I went back after about an hour, and the poor employee was still slammed with other customers. I ended up waiting and got my papers bound, but had to wait close to 40 minutes. It would’ve been faster to drive down to another FedEx Kinkos to get my pales bound! The employee explained that his manage went home early, and the other employee was on vacation. Hey manager, it might be helpful to hire another person to ease the work load of the poor employee and to keep customers happy.
Unfortunately, I won’t be coming back to this location. I’ll make the extra drive to go to the FedEx Kinkos that happens to be 24 hours down the road!

Went once, service was not friendly. I stood obviously needing help and was not asked once being the only person in there. Would go again for convenience, but that’s all. Hate going into businesses where you feel you’re interrupting someone’s day.

This Fedex Office location is smaller than the Plantation location and it gives fast, friendly, and personalized service. There are usually 3 people working there so there never seems to be a wait. They will gladly help wrap and box packages for you.
What I really love about this location is the staff Tamara, the manager, Niki, & Kadeem are always very helpful and friendly. They are also great at putting together presentations and brag books for me. They not only will do copies and binding, but they will create very professional tabs as well. Whenever I have used presentations put together by this Fedex Office, my customers or prospective employers always remark on how professional the presentations appear.
One note is that even if I have a lot of copies to do, I always try to make the color copies at home as they can get very expensive at Fedex.
FedEx office provides many other office services. If you are in a rush they can often provide services very fast, which can be important. Once I needed an important presentation really quickly and they were able to do it in a couple of hours.
Plus this location is right next to Menchie’s and Big Picture Café if you need a coffee or snack while you wait for something! This Fedex Office location is a great, convenient resource to have in the neighborhood!

Extremely short staffed! Every time I walk into this fedex there is only one employee (the manager) with a long line Of customers she tries to handle all these customers by herself and there is always only one employee here. This location needs at least one more employee and the manager should stop being so cheap and hire more help. She answers phone calls, customer phone calls personal phone calls while there’s a line of customers who need help and it takes forever. Worst customer service i’ve ever seen.