AutoNation Toyota Weston

BE very careful getting your car serviced here. ~Long story short ~They sliced a hole in the leather of my driver seat, attempted to fix the mistake for almost 3 months, in 6 separate visits, before telling me they never said they were going to help me, and at this point we’d have to agree to disagree.
BE VERY CAREFUL if you plan to service your vehicle here, and if you do make sure you take pictures of your car in their lot before giving it to them to service, as they will not fix any damage that they do to your car, and they will give you the run around for months pretending to do something before writing you off and hoping you don’t know you have rights as a customer.
«tl;dr version for any who want the whole hole story.»
I brought my car in on march 24^th to get my 25k service done, and when they returned the car to me I opened the door and couldn’t help but notice that there was a giant white puff on the black leather of my seat, impossible to miss when opening the door or getting in the car. I told the service representative Frank, who had me bring the car over, looked it over and told me that it was wear and tear. Swore up and down it was wear and tear and that it’s just something that happens with leather. I asked for the manager, Steve, who came over and agreed with Frank upon first inspection, that it was wear and tear.
I pointed out that with no fraying on the stitches and a clean cut in the leather, there was no way it was wear and tear. I also pointed out you cant open the door without staring at the giant white wool poking out of the black leather seats, how could Frank have checked my car in and not noticed it? (As he opened the door to get my mileage and vin and all of that.) At which point he told Frank to start up the paper work, looked me in the eyes and said he would make good, we shook hands and he left.
So after, six visits and almost 3 months of trying to make good later, (During this time, he ordered the factory default seat, as they couldn’t tell that the black leather was not the leather + cloth seat that the car came with, due to miscommunication I came in once to have the leather guy attempt to identify the leather by order of the manager, but when I brought it in they called me back 30 minutes later telling me they didn’t have the part. At which point they tried to match the leather, tried to find the leather in a catalog, and tried to find a way to call Toyota of Hollywood… Frank said Toyota of Hollywood didn’t have a leather guy that he could find and he didn’t have a number to try, I did one google search and a 2 minute phone call to get him Sonny of Toyota of Hollywoods number until finally after all this Frank just told me, «I know it, you know it, we all know it, it’s wear and tear.» So after three months of attempting to help the service guy was calling me a liar.
I called the manager Steve who told me all about some imaginary conversation he had with me in all of the one minute I ever saw him in real life, how he never agreed to fix the seat to begin with, how it was just wear and tear, how I had told him the leather was default from Toyota (The whole not being able to tell the difference between default leather + cloth seats of a different color and full black leather seats was hard to believe of people who worked at a Dealership…) He tells me he is willing to compromise that if I bring him the leather, he will do the labor for free. That this is a gesture of good will, and compromise to fix a problem that wasn’t theirs as he now says it was wear and tear, and he’s told me so all along. He told me he knew some manager at Toyota of Hollywood and that sometimes they have gray areas and they might provide the leather for free and he would then provide the labor.
So I went to Toyota of Hollywood, who took pictures of the cut, their leather worker and his manager both agreed it was definitely not wear and tear, the leather worker jokingly asked if I carried knives or had an animal with sharp claws. A third mechanic I brought it to also agreed that it wasn’t wear and tear but a cut. (I wanted to make sure I wasn’t being a jerk and accusing them of lying to me if they weren’t…) But nobody outside of the Autonation Toyota of Weston thinks the damage could have been caused by wear and tear.
I recalled the manager Steve, who at this point told me if it wasn’t wear and tear that his people wouldn’t have had time to cut the seat (My question is how long does it take someone to cut anything), and at this point we would have to agree to disagree and there was nothing else they were going to do.
So the compromise was for me who came in with a fully functioning car when I arrived, to pay to get myself back to even from the damage they had caused. Toyota of Hollywood was not willing to pay for Autonation’s mistake and supply the free leather, and I don’t see why I should have to pay for the damage they caused either.
So again, beware having any work done here.

I purchased two vehicles for my fleet back in November 29^th, 2015. While I made the vehicle purchase, I bought some accessories for one of the trucks that was just purchased. The total over $ 700 was charged and paid in full at the time of purchase. I was told the parts would arrive in 3 business days. After waiting for over a month, I decided to cancel the purchase and get my money refunded. MY MONEY HAS NOT BEEN REFUNDED AFTER 5 MONTHS CALLING AND SPEAKING TO EILEEN THE WOMAN WHO WORKS AT THE PARTS DEPARTMENT. How long will you take to call me back?

This was very good experience. The salesperson came to my house to pick me up. Go for it.

Ask for Albert Cruz. Been going there for years and I love it!!!

BEWARE! MUST READ!
AUTONATION TOYOTA SCION WESTON dealer had made my first car buying experience a NIGHTMARE!
My 2015 Scion FRS was sold by a sale associate name BRYANT O. who appear to be under the sales manager name SHEVIN G. Both of them were extremely helpful when I was in the process of buying the car. After all the paperwork were signed, Nelson P. did the rest while Bryant and Shevin left home. Before driving off (without a walk through), Nelson informed me that the car was covered with tree saps which they promised to detail the car next time I bring it back.
First trip: The day after I bought the car, I noticed a chipped paint on my door handle. So I addressed the issue to them when I brought the car back to get detailed. SHEVIN told me that he will give me a rental for a day but I had to wait until the following week because the painter didn’t have any availability. He also told me that I should postpone the car detailing due to the paint job that was going to be worked on. So we agreed on a date and I left without getting the car wash.
Second trip: Came on the day of the «appointment» made by SHEVIN but since he wasn’t working that day, no one at the dealer knew about the appointment. After being thrown around to clueless employees, they finally brought out the customer relations manager, LISA R. I explained to her that the car needed a full detail and the repair of the chipped paint. She agreed, gave me a rental, and advised me that the car will be ready by the end of the day. After about 4 hours of roaming around in the rental, I got a call from LISA saying that my car was ready. When I got to the dealer, Lisa had gone home for the day and AGAIN, everyone was clueless as to where to find my key and where my car was parked! When I saw my car, I was EXTREMELY upset that it was still covered with tree saps, the paint of the door handle did not match the rest of the car, there were overspray on my door from the crappy paint job that they did, and they left noticeable dings on the door panel and the roof!
1) How can a paint job and full car detail be done within 4 hours?
2) How professional is it that not only they screwed up my car with over spray and crappy paint job, there was no one to do a walk around with me.
3) Lisa was not on site when I picked up the car and NO ONE had the ability to provide me documents on what was done to the car.
4) When I got home, I found plastic bags that appear to be trash in my trunk!
I WAS VERY UPSET with the whole situation. So I called Bryant and explained to him what had happened and he told me to bring the car in for them to see.
Third trip: BRYANT and SHEVIN appeared to be concerned and brought out the general sales manager, MARCOS E. He checked out the paint job and gave me a car rental until the car was done getting repainted, repair the dings and get the full detail. It took them 3 days and the car was ready. When I picked up the car, I noticed that the dings and the overspray were still there. I addressed it to Marcos who argued that it was «an orange peel» that could not be removed and that the car came out of the factory like that. I was in awe as to how careless he was when he saw it for himself that the problems still persists. He told me that there was nothing else that he could do and asked me politely to leave.
After doing some research, I decided to go back and try one more time.
Fourth trip: When I walked in, I spotted BRYANT, who was obviously trying to avoid eye contact with me. I asked for SHEVIN who I waited an hour just to speak to. While I was waiting, the GM was walking around pretending like I wasn’t there. The only person that came up to greet me was Nelson. God bless his soul. After the wait, Shevin finally came to speak to me. I was told that the manager (Marcos) did not want anything to do with me anymore. He mentioned that he spent way too much money on the car and there was nothing else that they can do at this point. I begged, and asked them to put themselves in my shoes to be paying for a brand new car with visible swirl marks all over, obvious dings, and overspray on the door. I asked them how would you feel? He shrugged and simply told me they couldn’t help me.
I am highly disappointed, more than anything, with the customer service and how I was treated throughout the whole process. BRYANT is such a clueless sale associate. SHEVIN would promise you one thing and won’t deliver what was promised. Ironically, the two MANAGERS Lisa & Marcos were the main one who made my experience a total nightmare.
Up until today, I am still driving a brand new car in a used condition all because of the AUTONATION TOYOTA SCION WESTON dealer negligence. I am a car enthusiast and all I ever wanted was to be happy with my new car.
I WOULDN’T RECOMMEND THIS DEALER TO ANYONE! I hope my review can help some of you avoid an experience like mine. If you do go, look for NELSON. He would never kick you to the side like the rest of them.

The best car dealer I have ever dealt with. They are transparent and professional. They helped me find a car that fit my criteria and budget. They even had the car registered in my home state for me. And the salesperson, Miguel Galvez, drove the vehicle to my daughter’s apartment for me…
I would recommend to everyone… and moreover, I would purchase again with them.
Amazing experience.

I went to this place yesterday to close the agreed deal with the dealer Manuel Perez. There are several equal or cheaper offers at other dealerships but I was nice enough to go back and give him the business. However, it was the worst way to spend my Sunday evening at this tricky business.
When I started filling out the paperwork, I saw the College Student $ 750 Rebate on the paper. They said that the final out-​the-​door price ($ 17,000) which I got included this amount. From my 3-​hour wait last Sunday, I did not recallI that information at all in the back-​and-​forth negotiation with the manager. I found out that they purposely put it in so they can save themselves $ 750 from Toyota Headquarter because I am a student. This was a big RED FLAG!!! This amount should be rebated back to me after I pay final price with them. They had no right to put this in the negotiation without my permission and then asked me to submits my transcripts and numerous other documents. THIS IS CALLED GREED!!!
At first, I wanted to finance some of payments. However, after they said that I have to wait for approval and do the College Graduate paperwork, I decided to pay cash and rejected that College Graduate Rebate which I was supposed to be informed beforehand. Now, at 8:30 pm (1 and ½ hours after closing time), the finance person, Hassan, told me that price would go up $ 750 plus promise the out-​the-​door ($ 17,750). I could not believe what I heard. After a whole week long of this dealership playing their price game on the phone with me, they humiliated and disrespected me in the end.
Today, I called and wanted to speak to a General Manager to sort thing out. A girl on the phone took my number and told me that a manager will get back to me shortly. Though I specifically told her that it was an urgency, it took more than 4 hours until I got a phone call from a self-​acclaimed manager. He told me that if I wanted my car, I had to come right away and they only settle at $ 17,200. What? Seriously? I was treated like I was his puppet. People have other obligations in life too, not just his dealership. He got extremely offensive to me when I told him the situation of how I was TRICKED. He eventually hung up the phone before I could have spoken anything. I am extremely upset and sick of car dealers’ game playing. THIS IS UNPROFESSIONAL AND UNETHICAL!!!

Went here for an oil change and was told I needed to replace a few items I believed them and had them tell me what needed to be done and how much. One of the items was my headlight. I decided to change my own headlight only to find out the dealer took out the wire from my original headlight. Needless to say, I fixed my own headlight by plugging it back in and saved myself the $ 60 they wanted to charge me!!!
Buyer beware!!! They will scam and cheat you here!

This place always comes through with great service. The first time I came here was to buy my first official car with my big girl working money after my old car gave up on me. With the help of Frank, I was able to leave with the only car I had in mind and wanted, the Toyota RAV4. Frank was attentive, nice, and tried to be flexible as possible with giving me a good deal with my trade in and the price of the car. If you go here to buy a car, I recommend Frank (I think his last name starts with a ‘C’ lol).
Most of the time I come here to get my car’s oil changed and to be serviced. I NEVER EVER make an appointment, but I do come early, usually around 8am. The wait is about an hour, then they call me or find me in the waiting area and I’m good to go. The waiting area has plenty of seats, a large flat screen tv, free coffee, and a little stand where you can buy pastries.
The only annoying/​bad experience I’ve had at this dealership was when they recalled the steering wheel of my car 6 months after purchasing it. I brought it in and they offered to fix at no charge and they said it would take about a week. A week later… still no car! They did give me a rental car for free while it was in the shop but it took 5 weeks for it to be finally fixed. Apparently it was because the part that needed to be replaced was being shipped from another location… But they said it could be shipping from somewhere in the middle of the US or coming all the way from Japan haha. It was a pain in the butt to wait that long… But I guess better safe then sorry!

During my car buying experience I spoke to several representatives at nearly every dealership in South Florida, Mr Mitchell Holeve was the only one I spoke with who was honest, reliable, and actually made the process enjoyable. Mitch did an amazing job answering my many questions via email, text and phone even while he was not at the dealership. Mitch was thorough, transparent and truly exceeded my expectations by working on behalf of the customer. I would recommend working with AutoNation Toyota, and specifically Mitch, any day of the week. If you want to work with a genuine person that breaks the mold of pushy car salesmen — give Mitch a call.

I’ve been going to a different Toyota service for years because it’s the only one we knew about for all this time (the family has owned Toyotas since I was a baby) so one day I decided to try another location.
I am so glad I’ve made that change!
The associate who took me in was Jamid, and was cordial and made sure every employee who walked in greeted us. Generally, customer service was on point. Mamabear has a BMW but Jamid still sent mechanic Adam to check out the coolant situation. That was really nice of them.
I really like how this location has a rental car service in which if your car isn’t ready yet and you need to get somewhere (i.e. car will be ready by tomorrow afternoon but you need a car to get to work in the morning). That is super convenient, especially if your car has a lot going on! I also saw a list of names for shuttle service so that’s pretty nifty too.
We were also given complementary license plate frames, but that’s not swayed me to like this place. I had good vibes coming in and leaving. This is probably going to be my go-​to for my car from now on. I didn’t give it a full five stars because I didn’t actually get my car fixed there after my maintenance, so I’m only reviewing my experience there as a customer just coming in for car maintenance. Perhaps I’ll share a review in regards to the actual repairs in an updated review.

A few months ago I came here not expecting much after two less than mediocre experiences at two different Miami area Autonation dealers which did not result in a purchase. Salesmen at both of those locations were extremely pushy and, quite frankly, annoying. I had the complete opposite experience here when dealing with Chris, our salesman.
I had been in conmmunication with Chris Bal and we set up an appointment to look at a vehicle (Rav4). Chris was very nice and patient with us. He showed us the exact vehicle we had asked for and all available colors. He did not try to upsell us on anything. In fact, as he was getting the paperwork to start the purchase process for the vehicle we drove, we decided on our own to upgrade to the next trim level up. He then took us outside to check out that trim level in person.
Now the ugly. So almost all the higher trim Toyotas they have in stock come with the «Toyoguard Elite» port installed option already. That’s an extra $ 800 or so in useless extras such as:
— Roadside assistance (already have AAA)
— Paint sealant (glorified wax job)
— Cloth protection (Scotchguard)
— VIN etching
— A cleaning kit (I have car cleaning supplies galore)
Next up: finance. This was by far the most annoying part of the process. They kept trying to upsell us on extra warranties and some additional service plans that included brake, battery, and I believe wiper replacements for X amount of time. I do all my oil changes and car repair work, so I had to keep insisting that we weren’t interested in any of this stuff. And finally, my favorite item to complain about when it comes to dealers — they charge a dealer fee. $ 699 to be exact. This is nothing than pure profit for the dealer under the guise of covering certain dealer related expenses.
I’d give them 5 stars were it not for our experience with the finance department, the Toyoguard Elite option they force upon you, and the ridiculous dealer fee. Chris gets 5 stars in my book.

I went here earlier today to do an oil change. The service here is very expensive compared to local auto shops. I paid nearly $ 80 for a synthetic
Oil change. Even though it’s very pricy, It’s worth every penny.
The service is amazing and they do a great job making sure your car is well cared for and tended to.
They don’t try and oversell you with services you don’t need, and are honest with the cost before touching your car.
Many auto shops have shady and unfair business practices but this place doesn’t. I bought my car here and have services my car here three times. Amazing experience.

The sales rep Duane is very good, followed up with calls and emails to make sure I was happy with my new car and offered help many times if I needed assistance. The dealership itself was the same usual pressure from «the manager» to purchase extra services even after you said no the first time, just like every other dealership in town. Worst of all, weeks after I’d been driving the car I found out they didn’t even install a cabin air filter in the car. What would happen if I had voided the guarantee because of this mistake by them? Anyway, I contacted the sales rep Duane who offered apologies and compensation for the mistake. I’m still waiting to see what that will be.
…Weeks later and I’m still waiting for the refund check. I edited the review to remove another star, I’m not recommending this place because now I purchased the car and brought up an issue they haven’t even bothered to follow up.

Rating went down by 2 starts because of this 1 star review. After maintenance required light comes on, I scheduled a service for today. As I pulled in, the service adviser I scheduled with didn’t show up. Perhaps he is out sick or something, but I expect someone else will be handling with the customers scheduled with him. But apparently I was mistaken. No one was helping me except for saying «someone will be with you». After i see people came after me had already been helped, I started to get a little restless.
After 15 minutes, someone finally showed up. After punching in my information in the computer, he told me I only need a tire rotation. However, since I need new tires anyway, this service may not be necessary. i knew I don’t want to get tires at the dealers. But doesn’t hurt to get a quote since I am already there.
The quote on the tires seemed O.K. ($ 10 extra per tire with other places I compared later). However, here is the kicker: they wanted to charge me $ 199 for installation! Really? Come on! $ 199 for installation? Are you kidding me? I don’t think I look like an idiot. Did they really expect me to pay that much for installation? Even they throw in buy 3 get 1 free deal, the final bill after «installation» and tax come up to be over $ 500.00.
After I got back in the office, I started doing some online shopping, and I was able to find a place close to my house for much cheaper. For the same exact tires, after «installation» and taxes, its $ 75 cheaper. But this is the price before the same buy 3 get 1 free deal this dealer offered me. Once I mail in the rebate, my would ended up paying $ 150.00 less than this place.
Moral of this story is: DO NOT BUY TIRES at car dealers. Yes, the price of the tires may sound cheap at first, but they will get you back on «installation».
PS: I got my tires at a major tire chain store where I got 4 tires, 4 wheel alignment, installation and life time wheel balance/​rotation plus tax and its still cheaper than this dealer. And that price was before the buy 3 get 1 free. After I mail in the coupon I’d save $ 75.00 more!!!

My review is mixed, mostly because I know very little about cars. It’s definitely more expensive than getting my car serviced somewhere else, but since I had 2 active recalls on my car and I was due for a 30K maintenance service and oil change, I figured it would be more convenient to get it all done together.
In terms of customer service, I worked with Michael who was very friendly and helpful, but I can’t really say that of everyone else. When I initially called earlier this year to schedule my recall fix, the man I spoke with was very curt and just told me to call back in a couple of weeks because they didn’t have the part. Luckily, the woman I spoke with last week was very kind and accommodating. When I went to pay for all of my services, the cashier was rude and seemed angry that I was bothering her… to do her job?
However, since my service ended late, they let me bring back my car for a car wash and vacuum. It wasn’t a great job, but considering how much money I spent, I’ll take a free car wash when I can get it.
In terms of what you can do while your car gets serviced, there’s a pretty big TV, free coffee, magazines, and food. Free wi-​fi is a plus and it was pretty fast.

I bought my Toyota Corolla at AutoNation so I am getting it serviced there while its free (2 years /​25K miles).
Scheduling is a breeze and the service area appears well organized. I get my car quickly and everyone seems very polite. There is free coffee in the waiting area (it’s hard to criticize coffee when it’s free). I’m happy so far.
A good friend of mine had a horrible experience at this place and urges me not to go there after the warranty is over. I’ll take it one day at a time but so far I’m happy.

First let me say I usually dread when it is time to buy or lease a car. It is usually a stressful and unpleasant thought but not this time… thanks to Peter Ithier and Greg Rivera at AutoNation Toyota!
I recently purchased a 2015 Toyota Camry from AutoNation Toyota in Weston and had a great experience. Both Peter Ithier who helped me with my lease return and selecting my new car and Greg Rivera who helped with a great financing option I am happy to say it was a very positive experience.

I recently was competitively price-​shopping to purchase a 2015 Rav 4 XLE. After compiling thorough research and speaking to nearly every Toyota dealer from Palm Beach to Dade County, I settled on what I deemed to be reasonable out the door market value for the car.
I reached out to many of the internet sales managers in South Florida, and Chris Bal at Autonation Toyota Weston was one of a small handful of sales people who accepted my terms. I chose to purchase the car from him because of his professionalism, transparency, affable nature, and the earnest decorum he demonstrated.
I had an out the door price and financing figure that I felt was fair, and I was prepared to purchase the car at that exact price and financing figure, or not buy the car at all. When we arrived to test drive and inspect the vehicle and terms, Chris was exponentially more thorough in explaining the car’s features and attributes than other places I had visited. He was straightforward, kind, and delivered above and beyond my expectations. This young man exemplified the type of professionalism and attitude that should be reflected in an dealer’s culture.
I have always thought the «fleece the consumer» car sales logic was fallacious and bad for business. At least in the case of Mr. Bal, it seems that Autonation Toyota Weston seems to understand that selling a car at a fair price while treating the customer with respect and dignity will only increase customer satisfaction. Satisfied customers will be open to return business, they will make referrals, and yes, they will even post reviews on Unilocal.
I was impressed enough that I decided to write a review detailing this young man’s service.
Captain Obvious Advice For Car Consumers: Always be an informed consumer. If you walk into any business transaction where the price is not fixed, and you do so without research and comparative market analysis, then you have set yourself up for a poor outcome.

AAA+++ on everything
Best PRICE #1
Best customer service #1
Best vehicles #1
Simple the best dealership in Florida !
Got a new car .
Thanks