Lexus of Pembroke Pines

Thank you Brian medina for your great customer service and making sure I got the best deal and I left with a smile on my face.

let’s just be clear — I didn’t allow you to «qualify» me I stopped the process with the lieing and game playing that took place before you could «qualify» this is just another example of how horrible this dealer is in the games they play. so when BMW and/​or JM Lexus QUALIFY me if i choose to stay with Lexus so not to let one crappy dealer ruin the entire brand you will know it. I wish giving negative stars was an option this just furiated me more.

A couple weeks ago, my car was hit in a parking lot — the rear quarter panel and bumper was done for. I brought my car into the body shop and I’m super happy with the excellent service and quick turn around time on my car… and most importantly it looks like new. ¹⁰⁄₁₀ would recommend to everyone.

Stopped in twice both times on weekday mornings each time for at least 20 minutes. Either they don’t need the business or I don’t fit the profile of a Lexus buyer.
On both occasions it was fairly slow and many sales folks and other employees were either shooting the breeze with each-​other or just ignoring me. I even walked up to a sales person and asked him how to open a liftgate on an NX. He simply said the battery was disconnected and told me there was one on the other side of the showroom. No mention of can I help you or are you working with anyone.
While it’s nice not to get pestered Lexus of Pembroke Pines seems to go out of their way to not assist. It’s the closest dealer to my house but I’m going to make my Lexus purchase elsewhere.

At Lexus of Pembroke Pines you are treated like royalty to make sure all your car purchasing and servicing needs are addressed properly and your expectations are not just met but exceeded.
What makes a company outstanding is not just how well they service you but how do they react to any problems or issues you might encounter. You will find that this dealer will bend backwards over to keep you a happy loyal customer.
If you are shopping for a Lexus or Subaru don’t forget to ask for Bryan Medina. He was my sales consultant and I have since referred him several prospects many of whom are already happy customers!!!

I bought my car here at Pembroke Pines although Lex of North Miami is much closer so I usually go there for service. Today’s my first time doing service for my car at Pines, and I’d love to say that I LOVE it here. Everyone from the moment you drive into the service area they greet you with a warm welcoming smile eager to attend you to the cafeteria where I enjoyed a delicious fresh croissant. Even Favrizzio who sold me the car still answers my calls/​texts right away making sure everything is going swell! Great place and great service

Fantastic dealership. I dealt with Eric and he was extremely professional. Free coffee, espresso and car washes. The showroom (s) are beautiful, and they have an impressive selection. I’ll be honest, the cars are on the higher end, but they work with everyone and it really is much more affordable than you think. Pay them a visit, meet with Eric, and take it from there.

This is my third Lexus I’ve leased or bought, but after my experience at Lexus of Pembroke Lines, I would never go to any other Lexus dealership. To be more precise, I would like to extend my gratitude to the gentleman, Eric Stampone. He treated me like family, scratch that, better than family (I haven’t spoke to my brother in 7 years). He graciously treated my wife with respect and showed care that I didn’t think a car salesmen was capable of (no offense). He has the sales expertise and knowledge of a fifteen year veteran, the customer service of a Ritz-​Carlton concierge, and the style of Giorgio Armani. Thanks for the memories, I will recommend your dealership to anyone.

We are very pleased with our new cars! Salesperson Jorge Garcell and the Finance Manager Jorge Leon are hands down the best in the business! I wouldn’t deal with anyone else!

Gus, «the British guy», is hands down the best car Salesman I’ve ever dealt with! He is not your average Joe Schmo and goes above and beyond to accommodate his clients even years after they have purchased a vehicle through him. He keeps an excellent rapport with his customers and knows how to keep them happy. It’s because of him that I will lease through Lexus again.

Gus Arcon gave me the best possible experience! He sold myself and my boyfriend cars and we couldn’t be happier! He made everything so easy and got me exactly what I wanted! We will definitely be buying all of our cars from him and I will recommend every one I know to him. The manager Sean Is also amazing !!

Lexus of Pembroke Pines is hands down the best. They made my purchase experience a great one. The finance manager was great and not forceful like other dealerships. My sales guy Luis Pagan was also on point and courteous. Not once did I feel any pressure to make any decisions. If you want to go to a dealership where you feel respected and valued, this is the place.

Joel Castillo helped me lease my new Lexus NX200T! So excited to start driving my car! Loving the black exterior and camel interior.

Very surprised to see some of these reviews. I’ve had nothing but great service here. My sales guy Alain Louis is as top-​notch as they come. Always looking out for my best interests, willing to take the time to assist, not rude or pushy.
After inquiring about a cargo carrier for my roof yesterday, I unexpectedly walked out with a brand new vehicle. When you can drive out of a dealership with a new car having given no prior thought about it, that’s saying something. All departments worked with me to make sure my needs were met. I’m heading back today to get that cargo carrier — at no charge.
Give these guys and gals a shot!
Ask for Alain ;)

I had a a very pleasant and easy transaction buying from Lexus of Pembroke Pines.
Mark Binder made the process easier than any car purchase I’ve ever made. Mark is very knowledgeable and helpful in finding exactly what I was looking for. Extremely professional throughout the entire process.
Mark went the extra mile to make sure that everything was perfect.
I recommend everyone see Mark to make their next Lexus purchase.

The GM Vladimir Keslin refuses to help me because I posted a Unilocal review (see below). I simply wrote the trouble I was facing having someone from this dealership assist me. He told me he will only reply to me through an attorney. In my opinion, this is terrible customer service. I contacted corporate (Lexus Customer Assistance Center 1−800−255−3987) and they are opening a case to try and assist me with this matter. I filed a complaint with the Better Business Bureau (
) today as well. I’m also going to file a complaint with the Florida Consumer Protection Agency (
). I’ll even try Help Me Howard.

Had a fantastic experience. Our sales person George Zilban went above and beyond to find us the perfect car, in the perfect color, interior we wanted and of course in our budget with the options we needed. The whole experience was a breeze, besides an amazing deal on our Lexus NX, George explained everything we need to know about warranties, financing, options and even treated us to a bottle of sparkling water. 5 star service, recommend this dealership and Georges expertise to everyone

I had the best sales experience ever at Lexus of Pembroke Pines!
Kris Koo is the best salesperson ever!!! I’ve dealt with a lot of car salesmen and he was by far the most genuine and helpful.
He did such a great job in helping me select the perfect Lexus; he took the time to listen to my needs and figure out what was the best fit for me. We ended up going with one of the hybrids. The best part is that I was in Jacksonville the entire time and he made the transaction so easy and he even drove it all the way up for me!
I highly recommend that you go see Kris at Lexus!

If their was half or no star I would have put it I received the worst customer service from Jon Whitney I don’t think they are trained to sell luxury vehicles more likely vegetables because I wish not to share my info at the moment Mr Jon gets an attitude and toughing up over the phone zero skills over the phone or customer service, on top of that I called back to speak to a manager haven’t gotten a call back which they should be on top of the situation now I see why they don’t sell cars like JM I’m never putting foot or suggesting anyone to visit that dealership.
Horrible

I don’t even like Lexus cars but after visiting this dealership I do. This is a great dealership with awesome employees. We have leased two Lexus cars from them so far. Sam likes to have a second car and he went for a Lexus after selling a Audi. Honestly, I thought he was going to dislike this car. However getting the Lexus through Sal was easy and quick. Sal made sure my husband was happy with his selection and went above and beyond with customer service.
I hate going to car dealerships with Sam. However this dealership is fun to get your car service done at. First off it’s a huge dealership and there are multiple seating areas. Second their coffees and treats are excellent. They also have a café area where you can buy yourself a lunch while you wait. Thirdly get yourself a quick free manicure while you wait. Lastly, the service specialists are excellent and do not waste your time when you have a appointment. No more dreading going to a dealership.
I might get a Lexus just based on this dealership model, they seriously have won me over.~

Tuve la mejor experiencia con el mejor vendedor «Enmanuel Valdes» muy eficiente, paciente, agradable, tratando de ayudar en todo momento. Me fui muy contenta y satisfecha, tanto por el dealer como por el vendedor! Thanks to Enmanuel Valdes, he is the best seller!