Verizon Wireless

Mark was a great help! He checked to make sure we were getting EXACTLY what we paid for and also double checked to save us more money! He broke down the actual dollar savings to make sure we knew what we were getting into! Thank you Team!

Horrible. Lady at the counter had the worst customer service ever. Was interested in buying 3 phones too. Go anywhere but here:

Either (925) 648‑8277 is not the correct phone number or they (ironically) don’t know how to answer it. I called several times during business hours and either got voicemail or a fax machine.

This is not about the store itself! About the verizon wireless customer service department, but was hoping someone would help me.
I am hoping that by posting here I will actually receive the customer service I deserve. I have been a verizon wireless customer for over 10 years. I have always managed my minutes though text messaging and never had an issue. For some reason as validated by verizon customer service I did not receive the text messaging letting me know that I am over minutes which resulted in an extreme overage. I have always managed my account this way and NEVER had an issue. I have been trying to get a credit for the overage charges since the way I had been managing my account did not work (due to a system issue) on verizon’s end. I keep getting told that it is a courtesy to receive these messages but no where on the website or verizon «my» site does it say that. I have been told now on 3 occasions that I would receive a call back from a supervisor at Customer Service and all three times no one called back. I would expect that due to verizon’s own «system» issues that they would credit the full amount of the overage as I would have increased my minute contract vs receiving a large bill. I am asking for help from Verizon leadership to provide me the credit I deserve and keep a customer who has been loyal for over 10 years. Jill Waite

What were they thinking?
When I visited this store to buy a phone, which I did purchase that day, the only salesperson in the store had 3 days of experience (she said, as if to explain her ignorance), almost no training (clearly), and a major attitude issue.
She knew how to sell a smartphone with a 2 year contract. That’s it, as near as I could tell. For every other question, from me or from other customers (except an inquiry about buying a case off the shelf for a smartphone), she had to call her boss, who was somewhere else, or someone at Verizon. Making the experience even less pleasant, questions to which she did not have answers clearly annoyed her, making her progressively more unpleasant, nearly to the point of being rude.
I got more helpful (and much more pleasant) answers to my questions from more knowledgeable sales people by calling the Pleasanton and Walnut Creek corporate stores. I then bought the phone at this store to avoid the drive to Pleasanton or Walnut Creek, but I will not return here again.
The folks who own this business need to pay much more attention to staffing decisions and training. The sole salesperson when I visited was poorly trained and extremely poorly selected to interact with the public in a sales position.

I couldn’t believe how super helpful the store manager Jimmy was yesterday when I went into the store. He was so patient as I asked him several questions and he took the time to explain the features on my phone very efficiently. He was extremely curteous and knowledgeable. He even had free soft drinks and snacks out for the customers, which kept my kids happy while we talked! Will go back again.

Great service and the manager Jimmy is super nice and takes his time to explain… I have had some awful experiences at other Verizon stores but this one is great. Will definitely go back there for my phone needs.

Jimmy Le rocks! I had a business need to reduce my bill but keep all the great Verizon service. Jimmy listened to all my concerns and needs and he made it work! Thank you Jimmy and I hope all my friends meet with you.

The service was impeccable and the selection was great. It’s the only Verizon store you will ever need.

I just bought my first iphone and Anna gave me the best customer service. They were about to close when I got there but she told me to come in any way and she spent a long time with me setting things up. I then went back the next week for a class on how to use the features with Jimmy. He was very patient and helpful. I would highly recommend this store!

This is a great Verizon store, Anna & jimmy helped me find the perfect phone & gave me an unbelievable deal. I’m one of those fussy customers & have been back a couple of times exchanging & purchasing accessories, every time has been a no hassle no problem process. This is now my Verizon store.

Went in the store to pay my bill and get a new headset and Anna was absolutely amazing, funny and very entertaining. She loves her job, very friendly, knowledgable & helpful. She is my new favorite person!

I learned today that there are two types of Verizon stores: Corporate stores and non-​corporate stores. This is a non-​corporate store, so its services are limited. I suppose they can’t be faulted for that, but I was disappointed.
Service isn’t as personal, the accessory options are limited, and they weren’t able to access accounts without a password or social security number. I was trying to figure out if someone was eligible for an upgrade (as a Christmas present), and they weren’t able to help me out.
Again, it isn’t really their fault if that is how the system works, but I wasn’t able to get what I needed on my visit.