Jack Metzer Volkswagen

Like Harvey mentioned below, these guys bilked me out of money as well. I’ve brought my Jetta here a good handful of times in the past but this one experience is enough to make me never come back.
I scheduled an oil change for my Jetta online like I had so many times before. I requested a quote on a price for a new washer fluid sensor as I had fallen victim to the Orange Rain-​X nightmare coating my sensor and making it say I needed fluid when it was completely full. I dropped my car off for my 11:15 appointment and went back to work like any other time.
I had been using the orange Rain-​X and it coated the sensor and made it act faulty. I did plenty of research online and found I could clean the sensor myself. However, I wasn’t sure if I would have the time to do so and was simply curious on what it would cost to replace it.
The service department at Jack Metzer called me up and told me I didn’t need a new sensor, they could simply clean it (which I was aware of, I just wanted a quote for a new sensor). I asked them how much they would charge to clean the sensor. I don’t recall the exact price, but I believe it was about $ 47 +/​-​. I told them that’s more than I anticipated and that I would prefer to revist this at a later date. When I got down to pay for my oil change (anticipating about $ 70 in charges) I was presented with a bill for closer to $ 140. I was extremely angry about this. I was told that the service department went ahead and cleaned my fluid sensor after I told them not to. After some light arguing, they agreed to not charge me for the labor on fixing the sensor.
However, one of the men in the service area told me he HAD to charge me for the diagnosis. Hopefully, you’re asking yourself, «Now Jered, what diagnosis are they talking about?» Because that’s precisely what I wanted to know. Never did I ask them to diagnose anything. I simply asked for a quote for the cost of replacing the sensor. If they felt it necessary to «diagnose» the sensor to determine if it did or didn’t need replaced, that’s their mistake. I knew what the problem was, it didn’t need diagnosed. I just needed a price. After trying to plead my case with the gentleman behind the counter, I could see he simply wasn’t going to budge and that he lacked any sort of moral compass or general understanding of the difference between requesting a price for a service or saying, «My car has a problem, can you please diagnose what it is and let me know?»
Because of this ridiculous act, I may have lost $ 40 due to them not listening to my request and making me pay for it, but they’ll lose significantly more than that as I will no longer return to this establishment and I will certainly tell anyone who will listen about my experience here. I’m disgusted by these sleezy techniques and utter disrepect to a customer. Last visit ever.

I took my car here because they also service Volvo. I have no feedback on how they service Volkswagen vehicles, but it is my opinion that the mechanics and management are unscrupulous and not to be trusted.
As stated in my other post regarding the same location: For such a professional looking place, this was my sleaziest car repair experience. My car had broken down in Philly and I took it to a pep boys where they realized the engine cracked and it wouldn’t hold a compression. I was at a point where I was about to scrap it, but I decided to take it to a dealer to see if anything could be done to repair it. I got a call back saying that I’d be better off scrapping it and went to go to the dealership. I was handed a bill for 390 over 4 hours or «work». That’s right, it took these Volvo specialists 4 hours to realize my car didnt work, that’s something I realized when I tried to turn on the ignition.
From my person experience, whoever «looked into» my car (if they even touched it) is a scumbag. Whoever thought of the brilliant idea to charge me $ 390 to give my car back with NO improvement is an even bigger scumbag. Keep your car away from them.