Costco Tire Center

I was very unhappy with my service at Costco in Fremont.
First, I was changing tires on all of my cars since Costco suppose to provide warranty for their products. Do not be mistaken, it is not that simple at all, here is my frustrated experience that I had today.
I came to make an emergency repair on my tire that was purchased from this place a couple of years ago. After checking my tire purchase history they claim that I still have a warranty and this replacement will be covered. Unfortunately it is not that simple. Apparently I had to provide paper work proof that I was maintaining my tires properly: balancing, rotation and alignment. Since tire rotation is not an easy task, I was doing it at my dealership to save sometime. Now I have to go to my dealership, to release this history, come back to costco and provide the proof.
Here is the reality, I was anticipating to have back on road in 1 – 1:30 after bringing my car to costco. Actually, it will take my the rest of the day: take the car from Costco, go to my dealership for maintenance history, back to Costco, replace tires.
No chance I’m going to do it again. I lost almost a whole day and a lot of headache on a quite simple procedure.
Sorry, could not recommend this for anyone else.

Terrible customer service. Paid the money and had to wait a week before my tires arrived. They didn’t even allow me to make appointment，and told me it’s only first come first served, and I need to wait for about 3 hours to get tires replaced. Had to cancel my order and get refund. First time try this place and never again.

This review is based on their tire center…
Good customer service; okay prices on Costco’s monthly discount. Low rating is strictly based on my recent experience with their rookie tire installation services.
I’ve told the installer that we are heading out of town in two days on a 10 hours drive, and I had my previous set of tires for over 4 years now and they are fairly worn. So, I got my new set of tires installed yesterday, and today, the tire pressure light came on as my wife drove the car to work, wtf! Luckily, we haven’t gone on or 10 hours driving trip. Just imagine driving 70 mph in the middle of nowhere and then something happened with those brand new tires. What could we have done in that case?
Going back to Costco again today to check the tire pressure. Wish us luck on our upcoming trip .
I DO NOT recommend this Costco location for your car tires!

Very poor quality of technical expertise and the service is very bad compared with other costcos

I was able to buy 2 new tires and get them put on within two hours of calling them, even though they had to go to Benicia to get the tires I wanted.
Angel Ramos, the Assistant Manager, made it all happen. He was courteous and service oriented. He made sure it was all done right and the cost was exactly what he quoted. I’m a happy customer.

I’m a regular customer at this warehouse, It was the first time i use their tire center about a year ago. I had my tires replaced at the San Jose Costco tire center about couple of years ago. Noticed the tire in front had a nail in it when i went to have it repaired the guy at the disk may be with the name of Mike told me that two of my tires needed to be replaced because they were not repairable because their were too many nails in «both» tires indicating that i had to have the replaced writ then. I was kind of bummed out. So i asked him if i could maybe have them done some other time because i don’t have enough cash on me and I had my both kids with me and I didn’t have time for that. when he said that he couldn’t give me my car back because it was not drivable. So I asked him in a way were other customers would’t hear in a low voice that please I needed my car back and to save me and him the embarrassment but he instead told me that my car would not be deriving out of the garage because it had no tires, the tires were ripped when they had inspected them and they were not fit to drive but he refused to show me them when I asked him to. I kept holding the line for about 15 minutes without any results. So I went to the warehouse manager after explaining to him what had happened then he took the technicians side by telling me it’s by law that he could’t give me the car this way and if i needed i could get a tow truck to have it removed. .
I asked him if he could put one spare tire on one side and if could not charge me until later for the one then he did. then I went to the one in Tracy Ca tire center later on the week because it was near my work and paid for the extra one.
I have high expectations when it comes to Costco., I took it for the experience but I feel now I should tell others about it. It still bothers me.

My experience at the Costco Tire Center has been very good. I think the key is to know what they are and aren’t.
I really like ‘In & Out Burger’! When I go there I get a cheeseburger, fries and a root beer. If I want a steak, chicken or fish they can’t help me … But the burgers are great.
Costco can’t help me with my alignment or a battery, but they’ve done a nice job for me on tires for two cars, and really helped me out on road hazard damage to one of my low mileage tires. Thanks guys!

I purchased a set of Bridgestone Ecopia tires for my Prius two years ago. These tires had a 65,000 mile warranty. Last week during my Toyota oil change I was notified that my tires needed to be replaced due to tread wear. The tires had 25,000 miles on them. I went to the Danville Costco Center and spoke with the manager. I presented my records from Toyota that showed I had rotated the tires every 5,000 miles and had two wheel alignments during this two year period. During the alignments the wheel were balanced. This meant nothing to Costco, their warranty was worthless. According to the manager my tires were not aligned (despite having two wheel alignments from Toyota) and therefore there is no warranty coverage. I was told to go to Big O tires and get a wheel alignment print out to verify that the car was aligned. They would honor the warranty if there was no adjustment needed. They indicated this service was free but in fact it was not. At this point it was not worth it as there was no reasoning with the manager. There was no compromise just his way or no way. Lesson learned, Costco may have good prices on their tires but they have no intention of standing behind the warranty. Purchase your tires at a reputable place that will honor what they sell!