Pizza Hut

Called for delivery. because I am 2.6 miles away they refused to deliver. I told them I’d wait closer to them and they were very rude and said they don’t go that far even though I would meet them close. What a horrible business

This pizza is the best around Northshore area. Love the choice of drizzle and crust flavoring they offer. You can get great deals online, and this pizza chef inside this location is a true magician. Try the Thin Crust pizza with balsamic drizzle and garlic Parmesan crust flavors. Out of the world !! Phil is the dude :)

We’ve ordered from here a few times, and the pizza is always ready when we arrive. And the order is correct, which is more than we can say for other pizza places nearby. Phil really is the best thing about this place, though. Pizza Hut should definitely do whatever they can to keep him!

I received a coupon in the mail for a BOGO, the girl at the register said they were not participating. I showed her the coupon with the address and she felt forced to honor the coupon. For one of the orders, I asked for stuffed crust and she said stuff crust is only available during lunch hours. What a joke this place is! Horrible customer service.

I was about to order for delivery but decided to read reviews first. I will not be ordering from this Pizza Hut because the people working there are not service oriented. I hope management will make the necessary changes because I like your food.

Holed up in a nearby hotel, looking for some college game day pizza. This Pizza Hut hit the long ball! The football game day pack was the answer. Not only was the delivery 5 minutes before kickoff, the pizzas, breadsticks and wings were hot and very tasty. Having dry wings from a local wings store and botched order from a local Dominos Thursday, I was really pleased with this order. Give these guys a try, they’ll do a great job!

Call on Tuesday night at 9:50 because it is closest result to my new home after a long drive. Online site says they are open until 10pm. Girl who answers phone said they are closed.
If you’re not going to serve customers until 10, close at 9:30. Hell, even retail stores don’t tell people to leave 10 minutes before they close. I know it sucks when you have to stay after closing to finish orders, but that is the job. No wonder everyone prefers Dominos. Customer service fail and no sincere apology means I won’t be ordering from this place ever and certainly will tell friends and family to avoid. Getting out the front door at 10 instead of 10:05 just cost you a lot of business.

Put in an order at 830 waited until 10 then called as they repeatedly hung up on us. Wouldve been happy to order from somewhere else had they let us know they couldn’t satisfy our order instead they made us wait and never let us know our order was not coming. Will never order from here ever again.

Ask for Phil. He is hands down the best reason to go to this Pizza Hut. Friendliest guy on Earth. If you disagree I’ll fight you.

Pizza Hut is Pizza Hut. It’s a chain so you typically know what you’re getting. BUT THE 5 STAR REVIEW IS FOR PHIL, THE DELIVERY DRIVER. His customer service is second to none. He is a true asset to this business and deserves recognition. My employers have tried to poach him a number of times, haha!

Stuffed cheese crust pizza is so yummy. It just melts in your mouth. The bread sticks are good to and Alfredo is also good. Glad they deliver but wish the price would come down by a couple of dollars

Foods not bad. Good deals so we order here from work. Their delivery driver Phil is probably the greatest driver I’ve had the pleasure of encountering. His personality and attitude would brighten up Satan’s mood!

Phil is awesome, great personality. However, the last time we ordered, we decided to try the thin pizza. It was like cardboard, so we called back. Phil transferred me to a manager, and he suggested we get the next one free. Since we hadn’t been able to eat the first one. I requested the free one now. We received the second one an hour later, and I believe the cook was angry, because our second one was almost an inch thick and had a thin layer of topping on it. We will never go back.

PHIL!!! He is the man and his customer service is by far the best I’ve ever seen! Keep him! I give 4 stars because my order got all mixed up 2 times and only revived a credit and had to drive all the way back there and wait.

Standard Pizza Hut pizza. I’ve had this place deliver to my apt probably 4 times, we’ve had breadsticks, cinnamon sticks and all sorts of pizza. It’s always hot, which is saying something considering my labyrinth style apt complex
The quality is similar to other Hut experiences, same with price.
One guy that delivers to us is probably the most friendly food service worker I’ve ever encountered. He’s always so excited to hand over our delivery. I love him!
This place is what you’d expect from a pizza chain. Consistent service, similar pricing and quality product, excellent customer service

This Pizza Hut has now turned me away from Pizza Hut for good. When they first opened up I was excited because I normally am a Pizza Hut fan. However, after going to them for my first experience i was extremely disappointed with the quality of the pizza but i figured i’d give them another chance since they had just opened and i’d let them work out the bugs. The next time i gave them a shot the pizza was a little better but it seemed to take a while for them to make it. Last night I ordered a pizza online at 6:50 and was told it would be ready about 6:08. Well that was a complete lie! I was stuck waiting there until 6:30 before it was ready and the pizza wasnt even that good.
To add to it while i was waiting for the pizza the had made another customers pizza incorrectly and waited for him to walk out to start to make fun of him, within earshot of other cutomers, while they made another one for him. And even though my house is under 3 miles away from them they will not deliver to me because i don’t live in Danvers.
There is no way this place with ever get any of my money again. Fortunately a Sal’s Pizza just opened up down 114 in Middleton.