Kelly Infiniti

This review is for the service department only, but I wanted to express how great my experience with them was yesterday for their Express Service. Knowing that I had a battery that needed to be replaced, and that my M37x hadn’t been looked at in about a year, I came in for their «1 hour express service» thinking that that was wishful thinking and that it would take forever.
Adam, my service representative, was welcoming and immediately took care of getting my car sent in for service. About 20 minutes later, while having breakfast at McDonald’s a few blocks away, I got a text message with a link to a video where the service technician went over every aspect of their multi-​point inspection. I don’t know whether that’s a standard feature at all Infiniti service centers, but this was a revelation to me! After a quick call to Adam, who recommended which things should be fixed AND which things could probably wait, my car was getting fixed and I ended up leaving the dealership about an hour after arriving.
I bought my Infiniti M37x from a dealership in Boston owned by a billionaire who seems to love starring in his own commercials, but after my experience at Kelly Infiniti, I wouldn’t take it anywhere else for service and wish that I had purchased my car from them all along!

I have purchased my last 2 Infiniti’s from here and absolutely love the service they provide for me. They are always happy to see me and never hesitate to answer my questions. I have such hard time reading some of the bad reviews here because I am basing my review off of past experiences at other dealers in the Boston And North Shore areas. This place is top notch and if you are a local like myself, you know why. Dealers can be very rude and very hard to deal with and I have never found that to be true at all at Kelly Infiniti. I think that this market is a tough market to maintain customer satisfaction, especially on entry-​level luxury. I bought a 2004 G35 and a 2010M35x. Both pre-​owned and both fantastic cars with little to no cost of ownership other than the basic stuff. I trust and believe in Infiniti Quality and this store makes it so much easier to love my Infiniti.

STAY AWAY FROM THIS DEALERSHIP!!!
They are shady and slimy. Their sales manager will freely admit that they engage in false advertising, their sales people have no clue about the cars they are selling, they will try to jerk you around on the price of a vehicle, you will make an appt with them and they will unapologetically make you wait for an hour, and they will treat you as if they’re doing you a favor by selling you a car.
Unprofessional
Rude
Classless
Kelly Infiniti is the reason people find the car buying process so painful. Do yourself a favor and take your business elsewhere. Dealing with the buffoons at Kelly Infiniti is nothing but a waste of your time.
If it was an option to give them no stars I would… horrible, horrible experience.

We purchased a 2012 Lexus RH 350 in September 2014. The paperwork and salesman described a car that had been in a small rear end collision. The Kelly inspection gave the car a clean bill of health. In June 2015, we went to have a hitch placed on the car for a bike rack and found out that the frame was bent and would have to be fixed. We wouldn’t have seen this problem since that part of the frame is under a hard-​plastic shell. Now this could’ve happened after we purchased the car. Could be that we hit pothole or a rock. Or it could be that Kelly didn’t do a good job inspecting the car. When we called Kelly to discuss what had happened (since it was less than a year), Andy in pre-​owned said there was probably nothing they could do, but would investigate and call back. It’s been 10 days and no call back. I guess that explains their policy of pre-​owned cars in a nutshell: Good luck, you’re on your own.

I’ve been a Kelly customer for several years. The INFINITI dealer on Rt 114 could not be more inept. I’m in sales and the GM of this «Dealership» should be traded for a player to be named later. His lack of customer service skills is appalling. All I wanted to do was return a leased vehicle (that had already been inspected) to them and I couldn’t do that. What happened next was a joke and I would never buy a car from any Kelly dealer again. I have purchased many over the years and have referred many more. (Charlie Mercurio would be so ashamed) That will stop as of 4:38PM yesterday. Herb Chambers was sooo much more accomadating in every way.

I recently purchased a pre-​owned FX45, 2006. I love the car. I also reside close to Kelly Infiniti.
That being said, I have taken to car to the dealership twice and dealt with both maintenance reps, Holly and Bobby. Both were friendly and informative. They didn’t rush me out the door and didn’t make me feel like a number. Yesterday, I had an appointment and was greeted by Bobby. He communicated with me the entire time about time frames and costs, etc. I was in and out within an hour, and the work was done as promised. I have only been there twice, but at this point, I don’t have anything bad to say.
I haven’t tried to purchase a vehicle there, nor have I dealt with sales.

Kelly really did make it easy! Kelly Infiniti won my business by having great customer service! The were aware of my time constraints and made it happen on time and within my budget! Cong and Jose were great to work with, they kept me informed and got it done! Wish I could give them more than 5 stars! Thank you for a great experience!

My lease was maturing on ¹²⁄₁ and they just received off trade a 2011 M37x that I was interested in purchasing. After discussions with Cong Truong, we agreed on a purchase price and I went ahead and secured my own financing. This happened late in the month and I was not able to get them a check before ¹⁰⁄₃₁. In my discussions with Cong, I asked him if it would affect his month end quota if I did not get him the funds by ¹⁰⁄₃₁. He confirmed that it would be no problem at all. I went in on ¹¹⁄₁ to sign documents and learned that Cong was incorrect. They then asked me to use their financing at a rate which was much higher than I already secured. I reluctantly agreed and then had to refinance my loan costing me money and time. During our discussions over the last few days, I asked Cong if my last lease payment could be taken care of by Kelly. He agreed that it would be and informed me to cancel my last automatic payment. When I brought this up again at the time of signing, he conveniently forgot our discussions. I asked to speak to his manager David Coogan, and we came to the agreement that if I was able to provide email proof that Cong and I discussed that the last payment would be taken care of, he would go ahead and pay it off for me. After emailing them the proof, I’m still waiting on this and I was also just charged a late fee.
After having a pleasurable experience leasing my G37x in 2011 and having owned three other Nissans purchased from Kelly, I made an effort to keep Kelly in mind while searching for a new car. Things have certainly changed over time. This experience has been completely on the other end of the spectrum. I’ve been annoyed, inconvenienced and ignored which by no means adheres to their motto of we make it easy. My experience certainly does not help retain a loyal customer like myself, I will be going elsewhere in the future.

My experienced at Kelly infiniti was awesome!!! Andy was my sales guy he was super nice and professional!!! Meet all my expectation and finished all my paperwork on time. Cuz I don’t have time to come back and forth! They were willing to go above and beyond! I am very happy with their customer service! Thanks guys!!!

When people are ticked about going car shopping most of the time it is not based on the fact that they are about to commit to a lot of money. It is the nonsense they will deal with through the process.
Kelly Infiniti is a dealership that I have dealt with 3 times over the years. They talk a great talk over the phone but everytime they pull a bait and switch on the car you were talking about or they give you some BS appraisal on the trade.
They have wasted my time enough over the years. Think twice before stepping in this place as you will need to shower when you are done.
A picture of this place should be in the dictionary for the following words:
Slezeball
Con artist
Pathetic

I’ve been taking my car for service to Kelly infinity for over five years. Well they’re not the least expensive, I always felt that they were very competent in servicing my FX 45.
I called and made appointment for service issues, they pulled up my records and scheduled an appointment Monday at 9:30.
I called the service department and ask them if I could move my appointment up to Friday instead of Monday because the car was running very poorly and didn’t feel it was safe. They said come on in .
When I sat down at the service desk, the service writer pulled up my records and noted «this is a salvage vehicle».
My car is a 2003 Infiniti FX 45 with 138,000 miles. The last time I had it to Kelly infiniti for service it had 135,000 miles on it, they noted that he was a salvage title, but they didn’t hesitate to make the necessary repairs and charge me over $ 1200.
Because they refused to diagnose my car today, I spent an hour driving there, an hour driving back, and got nothing accomplished.
The least they could’ve done was to offer to reimburse me with a gas card for my time and effort since they did not note prior to my arriving that they would not service my car. The service writer simply stated I’m sorry, we no longer diagnose «salvage title cars».
Goodbye Kelly Infiniti — you clearly do not «make it easy».

This is for the service dept on two Infiniti’s:
Ease of setting up an appt: 10 out of 10
Ease of getting a loaner to fix: 10 out of 10
Costs and them working with you to fix certain things: 8 out of 10
Very communicative to their customers and went out of their way a few times aka after it was closed to fix an issue. I don’t know of too many places that will do that. Infiniti’s are very reliable cars and I am very happy with this dealership fixing my car.

Just leased a new 2013 G37x from Kelly Inviniti in Danvers. Working with these folks was pleaseant from start to finish. They even welcomed my 1 year old pit bull into the showroom, on the test drive and right thru financing. It was so great to deal with folks who place importance on mans best freind!
We worked up a great deal, and they even allowed me to sleep on it, so there was no buyers remorse. I couldnt have asked for better service. I will absolutley be back for future business and would recommend to anyone. My sales rep, Chris was EXCELLENT — thanks for all the help, Chris!

Looked at Audi and Lexus before going with Infiniiti and Kelly Infiniti is what closed the deal. The prices were competitive and fair and, equally important, the people and service were excellent. Every person, from sales to service and finance, was pleasant and courteous. Made the whole experience enjoyable and their professionalism was outstanding. The negative reviews are very shocking to me because it has not been my experience at all, even on follow up service appointments. I think Kelly Infiniti is outstanding and all dealerships should emulate the attentiveness, courtesy, and care that we’ve gotten from day 1. I recommend this dealership to everyone. Ask for Cong Truong and Andy Short. Super nice, knowledgeable guys who seem to genuinely enjoy their jobs, the cars, and working with their customers.

Me and my wife recently negotiated a deal with Victor Loperfido at Kelly Infiniti after waiting for sign the contract with three months financial at last late night around 8:30pm and leaving the dealership with what we thought was a solid deal and decided to go to another dealer. The dealer rushed our original offer and made us a deal we could not refuse. We contacted but we talk to a office representative instead and I ask can I speak to financial department or sales person name Victor Loperfido, said representative they’re off on vacation. Then I’ve called next day talk to financial name Adam tell about my issued he said talk to your sale person within the 2 days alotted to state we wanted to get our deposit back and back out of the original deal. Of course, our salesman did not contact us within the 2 days, stating he never received our message. Upon contacting management, we were even more disappointed to find out that not only was finally a sale person name Victor Loperfido talked BS refusing and want me to keep car or he will delivery a car to me no matters what, we were going to be charged 3 months of car payments for a car we never even drove or saw. We signed nothing yet we are still fighting. Long story short, never do business with Kelly Infiniti Dealer 155 Andover st. Route 114 Danvers, Ma 1 923. This place is shady and I believe also discriminatory.

This dealership has the worst customer service I’ve ever witnessed. They make promises, then don’t return phone calls, and lie outright. Simple to follow advice: Avoid at all costs.

The best experience I have ever had at any car dealer! Leagues above any other Infiniti dealer in the Boston area! I was able to purchase my car with little effort, waiting and everyone from Cong (our sales rep) to Dave (Sales manager) were great to work with! I plan on bringing my new G to get serviced as well as my wifes JX.
I will be a life long customer of Kelly Infiniti! Thanks!

The sales process was very difficult, and I was misinformed on three separate occasions. When questioning the misinformation, they denied it instead of holding themselves accountable. They recovered on 1 item only after escalating issue to management.
Service has been very good, but would not recommend you buy a car here.

First & last time that I will EVER buy a car from this dealership!!!
Good luck once you get your car & sign the paperwork ’cause its a nightmare trying to get a call back or an answer. I’ve been dealing with this dealership since I purchased my Ex-​35 and its been a nightmare.
I wrote a letter to the Business Manager — Lisa & she passed it to a Service Tech. If the letter was addressed to you, maybe there was a reason.
NEVER AGAIN WILL I EVER BUY A CAR FROM THERE AGAIN & OF COURSE I’D NEVER REFER SOMEONE EITHER.

We have an Infinity M45 and had to bring it in for service. Since we bought the car used, we hadn’t ever been to Kelly. They were great.
After the service my husband commented «I think that’s the first time I took my car to a dealer that I didn’t feel like they tried to beat me out of something»
The people at service were nice, they called several times to discuss issues with the car. Since we have the extended warranty, all work except the oil change, filter and wax were covered without hassle or question.
They were very diligent in figuring out the squeaking noise the car was making.
It was easy to schedule and they asked if I needed a loaner. All around I would say pleasant and easy to work with. Thanks Kelly Infinity, I am sure we will stop by when we are ready for our next new car purchase.