Ira Lexus Danvers

great customer service from george and willy. they gave us everything we asked for and more plus we got to drive home our vehicle the same day.

I recently purchased a certified pre-​owned 2010 Lexus IS 250 AWD from this dealership. Upon arriving, I met with Gil Beck. I couldn’t be happier with my experience with Gil and the dealership as a whole. He was accommodating and answered all of the questions I had throughout the purchasing process. When concerns regarding proof of certification arose, Gil jumped through many hoops to make sure I had the documentation I had asked for, no matter how time consuming it was to get it.
The car initially had a minor puncture in the back bumper, and I was assured that this would be repaired upon delivery. Gil made this promise in confidence that his teammates would deliver, and deliver they did. Upon delivery, the car was in pristine condition.
You’re in good hands with Gil, and you can’t go wrong choosing Ira Lexus of Danvers.

Had an excellent experience. Everyone was very up front, they delivered exactly what they promised over the phone, they were very honest and very fair with the information they provided and the figures they presented. They also made sure we spent the amount of time at the dealership we wanted to spend. 5 Stars, would highly recommend. Rick Kizner, Victor Palmerin were especially great!

Just got a car from this dealership and everyone there went above and beyond in making sure we were satisfied as customers. Our Sales representative’s name was Mike Vo and he was great to deal with. Very friendly and treated us great! Got us a great deal. Highly recommend going there if you are looking to buy or lease a LEXUS!

See Gill Beck for exceptional customer service. Professional and low key, Gill makes car buying almost enjoyable. Technician Michael Vardenski walked me through the features and made sure I was comfortable with the bells and whistles. Kudos to both gentlemen but a huge shout out to Gill Beck.
If you think Lexus, think Gill at Ira in Danvers

My wife and I just bought a 2010 Mazda CX-​7. Couldn’t be more satisfied with the deal we got. The car is in great condition and runs great. But we were more satisfied with the customer service that Michael Vu provided us. He answered all of our questions and wasn’t overbearing at all. Very nice guy. He definitely is the guy you want helping you if you’re going to buy a car from here.

I must say that my experience here greatly exceeded expectations. I ended up at this dealership by accident (due to serious car trouble with an «advanced age» car that happened to coincide with a trade-​in opportunity). So I have now dealt with both the service department (Rick, for my 2005 Lexus RX 330), and sales (Gil, for my 2012 certified RX 350). The people here are professional, helpful, and kind. After I decided to trade my car in, Gil went above and beyond to help me find the right car for me. He was kind and really cared about building a relationship with Ira Lexus and me. I HIGHLY recommend working with him. It sounds strange to say that I now feel loyalty to a car dealership, but that’s the truth. If I’m in the market again, I will head straight back here. The little things really make a difference, and these folks pay attention to the little things.

Mike Vu and his manager Nick are great. They closed our sale so fast and stood after hours accommodate my busy schedule. I’ve boughten many Lexus’s before but this was by far the best experience I’ve had! I love my new car! –Maureen

Just bought a 2013 ES hybrid. Very happy with the car and the deal, more happy with the service of Michael Vu the salesman. He fought for us and hung in there with us, not pressuring us in to anything.
We will definitely be back for our next car.

We purchased a car with the help of Mike Walsh. He was knowledgeable, honest and upfront. The process was seamless and we are very excited to have a Lexus RX 350. The Lexus team explained every aspect of the car and with a certified warranty, I know the car will continue to operate at the highest level. The IRA Lexus Danvers dealership is a wonderful place to purchase a car and I will continue to car shop here for future purchases.

I just recently purchased a brand new 2015 Lexus for a very reasonable price thanks to Mark Driscoll and Willy Moy. I wanted a white with red interior, which is quite hard to find, but they were able to go out of their way to get me the car that I wanted. On top of that, they were able to get the car ready for me a few days earlier than the day of my birthday. Even after my bizarre requests and frequent change of mind, they remained very friendly and professional and still managed to get me the specific license plate that I wanted. ⁶⁄₅ for customer service!

I bought a used 2007 IS250 Lexus from used dealership. Ended up bringing my Lexus to this Lexus dealership in Danvers, MA, for an oil change and just to make sure everything was up to date. Must say the best service thus far. From the time I walked in to the time I got my car. Advisor that took care of me was Mr. Tavarez, and Mr. Tolkla who worked on my car, definitely would recommend to bring your Lexus serviced here. I’ll be returning in the future for any services needed.

I came from out of state to purchase a car from Ira Lexus. For the first time ever, I bought a car sight unseen. The CPO car is exactly as advertised. James Brooks worked with my bank (in Illinois) to make the transaction go smoothly. A great experience.

Go by a car from Mike Walsh. You won’t regret it.
I could not be happier with the whole experience. I knew exactly what I wanted, researched for months and even test drove the car at a different dealership first (if it weren’t for the judgmental salesman, I probably would’ve gotten the car there) Luckily for Ira of Danvers, my decision was made before I walked in the door and I had my checkbook with me ready to sign, it was just a matter of how the package was sold.
I’m glad I came here because Mike was an absolute pleasure to work with. He made the whole process so easy for me. It was honestly like hanging out with a friend all day, not someone who’s selling me a car. I think what I appreciated most was the fact the first thing out of his mouth wasn’t about my income or how much I can afford. Being a 25 year old girl walking into a Lexus dealership by myself looking for a brand new car, I understand the judgment. but keep it to yourself until it’s time to talk about money.
I also dealt with Victor, who made all the paperwork a breeze and Mike from technology. Both Mikes delivered my car to me yesterday morning at 10:00 on the dot as promised and went through every single feature from the locks and keys to setting up my voice recognition. Technology Mike is a whiz kid and knows those cars inside and out. If you get the opportunity to have him work with you, you’re in great hands.
My car is effin awesome.

I have had my Lexus serviced there for over 5 years and I wish there were a better local option. They used NAPA parts on my break job (Not OEM) but still charged me $ 1000. They charge you for their courtesy loaner and call it a «$ 39 shop fee» under the loaner section of the invoice. After my last service someone took the quarters out of my change compartment and put my pennies in their place – REALLY — –they even forgot to put the screws back in my engine compartment after my last service.

It was a great all around service. I arrived at Boston from out of town and they picked me up at the airport. From then on they helped me make the best decision possible with multiple options in mind. After the insurance company not being able to provide the paperwork on time for the license plate, they gave me a car for me to go home and come back the next day.

Brought my Ford F150 in for service — new tires — as I received a great deal from Ira. I was offered the option for wheel alignment, which I said yes to, but because the truck was too big for the alignment machine, alignment was not possible. That makes sense because Lexus has no full size pickup trucks.
The Service Department did an awesome job with the installation of the new Michelin tires. Ira went the extra mile to clean and polish the inside of the rims for no charge. Who else does that? No one that I know. Checkout was quick and easy. To my surprise, Service also washed and vacuumed the truck without charge.
Met many great people in the Service department who were very helpful and informative throughout the entire process. The rumors are true that Ira Lexus treats the customer with the upmost respect.

Many fictional stereotypes regarding car dealers are true of IRA Lexus. These guys have terrible customer service. After some arm twisting and multiple emails and phone calls I was able to negotiate the price I wanted for a used RX 400h. There was another dealer who I was talking to who had almost the same vehicle and only slightly more expensive with fewer miles, I wish I would have gone with them instead because the hassle at IRA is not worth it when you have so many choices for car buying. When I went to pick up the vehicle, which they said would be ready, after signing paperwork I was informed that I could not take the vehicle until they received the funds from my loan. This was in spite of having told them well in advance that I would be financing through USAA. They indicated that this was no problem, they deal with USAA frequently, etc, etc. I even provided them the forms ahead of time. I have used USAA to buy my vehicles for many years and NEVER had a dealer say they would not let me take the vehicle when presented with the bank draft from USAA Federal Savings Bank. A massive financial institution. The chances of them not getting paid were zero. Utterly outrageous.
Moving along, I contacted USAA and found out that IRA never even faxed over required paperwork until the next day, then even though they had full confirmation over the phone from USAA directly that the loan was valid and the funds were being dispersed, they still would not let me take the vehicle. I had been re-​arranging my schedule, driving an hour to the dealership, etc, etc… and these clowns just don’t get it. Everyone at USAA who I spoke to was incredulous and said they had never heard of major car dealer acting this way. As I said, I’ve bought multiple vehicles using this same process at dealers big and small and NEVER had an issue until now. Nobody has ever questioned whether USAA was really going to send the money for the loan.
Funny thing too… they tried to say on the day that I first was to pick up the car that if I would be willing to finance through them instead then I could have taken the vehicle right away. NO THANKS. I’m not going to let these sleeze balls make even more profit by going through their own financing after they have acted this way.
Unfortunately, I already signed paperwork so it was too late to go take the other deal from the other dealership. It seems likely that this is probably part of a shady scheme to get people to finance through the dealer instead of on their own. It is probably illegal but I am not a lawyer. In the best case, even if it is legal it is a blatant attempt to circumvent various consumer protection laws and it SHOULD be illegal. Eventually I got my car two days later, but not before their finance people screwed it up in just about every way possible. They could have gotten an electronic direct deposit but they neglected to fill in the necessary information on the draft which was faxed over and instead asked for a check to be mailed from the bank, then they didn’t provide a FedEx account number when it was requested, but fortunately USAA was kind enough to pick up the tab and send it priority overnight before the deadline for noon delivery the next day. With a less accommodating bank, I may have faced further delays because of these shenanigans.
My advice is to NEVER set foot in this dealership. Ever. In fact IRA is part of a large conglomerate called Group 1 Automotive, and I would probably tend to avoid any dealership who is part of this group from this point forward, though I can’t say for sure if this nonsense is part of corporate policy, or if IRA Danvers is just a bunch of clowns giving everyone else a bad name. I’ve never experienced such a hassle when buying a car, ever.
If you are feeling brave and still want to check them out… BEWARE, and don’t say I didn’t warn you.
I do feel bad about listing the two sales guys, Gene Porzio, and Lenny Goldwasser whom I primarily dealt with, because I cannot be sure if any of this was really their fault, or if they would have faced discipline for not following a certain «script» laid out by corporate. I know that being a car salesman is a very hard job, but this experience was so egregious, that I just had to say something. The sales people seemed like OK guys and I’d probably give them a second chance if I ever met them again in a different dealership. I think they tried their best under the circumstances.

I am not your typical service customer as I am very mechanilu inclined and do a lot of my own mechanical work. So when I bring it in for service it usually a very involved repair that requires. Sometime I bring it in just for the diagnostic to see if its something I can do myself.
Richard Chase was service advisor and he was awesome as I worked him like a dog and he still smiled. I had very specific questions about the work that needed to be done and wanted to see for myself. Rich was very good, while he called to report the intiap findings I had several very specif questions that he got answered for me through the tech. When I arrived at the dealership to see for myself he broughte right out into the shop to show me my car and to meet with the tech that was servicing my car. I’ve nothing but good luck with service here and bought a few things from parts without issue either.

I went in thinking they would be willing to negotiate on the price of their vehicle. The car I wanted was a 08 Lexus IS250 AWD. Sticker price on the lot $ 27k. Other dealers were selling the same car for $ 21 or $ 22k and lowest I saw was $ 19k for same car. They refused to budge on the price whatsoever. I asked for an evaluation of my trade in, they said it was junk and they would do me a favor by throwing it away for me but that they could not give me anything in return for it.
I ended up buying the exact same car elsewhere for $ 8k below what Ira was asking with 30k miles less on it and I got almost a $ 1000 for my trade.
In summary: Ira Lexus is the epitome of a sleazy and dishonest car salespeople. Stay away from this place.