Advance Auto Parts

Horrible customer service, when I went up to the counter everyone just store at me. I had to finally ask «so are you going to help me». It was so awkward. I guess now understand why the place was completely empty when I was there.
I am never coming back here

I went in yesterday to get a new wiper seeing my passenger side one just starting splitting. I went in and Nick behind the counter immediately asked if he could help me. I told him I was looking for wipers, he asked me info to look up the size but I already knew so he walked me over to them. So many! He explained the difference, told me his preference, but also explained the sale if I bought two. Not his preferred wiper. None the less he said they were a good blade and the sale made them even better. I went with the sale! He rang me up and asked if I needed help to put them on, I of course said yes. He then proceeded outside to change my wipers, which were not the typical arms. I needed the inserts so he immediately went back into the store got what he needed and took care of them. He also took care of the trash and old blades as well! He and Jim, who was also behind the counter were not only polite but friendly as well! Thanks guys for taking care of my wipers as it starting raining soon after I left the store.

Horrible customer service most everytime I go in. I always have to wait at the counter at least 2 minutes and then get someone who seems annoyed to ring me up. Today I unloaded my 1 year old and went on because I needed my check engine light looked at (like they advertise). After waiting almost 5 minutes with a small child and watching one guy stroll across the back of the store, a non enthusiastic man comes up and stares at me. I proceed to tell him what I need. After acting confused he tells me he is the only person there and cannot do it. Last time I was there they offered me the tool to use myself. Not only did he not offer that he didn’t even tell me when to come back. I also mentioned that I saw another employee and he just stared at me. I’m not sure if it is because I’m a woman or if he just thought I was an idiot because after sitting outside for 10 minutes on the phone I saw the other employee come out and leave in a company truck. Its just bad business!!! Why advertise free battery installation, wiper replacement and check engine light diagnosis if you cant do it! I was there at 11:30 as well… not first thing when they opened. I have never felt so unwelcomed in a store before in my life!!!

«This place is such a refreshing breath of air after the place across the street. When you walk in they ask if they can help you, and immediately do so. Thier prices appear better the the „zone“ too. Couple of really nice, helpful guys here.
Totally not missing some guy with a mullet and a freaking spider web oh his elbow talking to his other work buddies while you look for something. If i wanted that, id go to THAT OTHER PLACE.
I hope they can stay competitive as thier customer service is so much better then those other chain auto stores. If they can keep level of Customer service, they will do well. If they dont, they will end up like autozone. I hope they stay as friendly as they are now.»
— 2010 when they opended.
UPDATE TO THE ABOVE ⁸⁄₂₀₁₄
They cant keep it up. They are now actually ruder then Autozone.
Its been getting worse over the last year, but now its just skidded into the ditch.
Tonight I went in to make a simple purchase.
Guy behind the counter has the trick of being on duty but looking disinterested enough for you to think he’s not working or made out of stone.
But he’s the only one there.
So after no calling me over to help, i go stand in front of him. He looked like a bored, aging hipster dude named mike with glasses and a huge attitude managed to complete my WHOLE ENTIRE TRANSACTION without saying a single word except the price of the item. Rang me up, gestured to the pin pad for me do put my pin in, took my credit card, deposited my receipt in my face and only said «18.25»
Nothing. Else. Nothing.
As terrible as it gets.
I bet they go the way of the fake best buy that used to live next door in 6 months.
Back to auto zone I guess.