Zoots

Came on Unilocal just for the sole purpose of writing this review, being someone who is in the hospitality business it is rare you will impress me, this place has. (The girl who works days, I forget her name) has made me a believer, I don’t even have to speak anymore. I pull up, she grabs my dirty laundry, throws my clean laundry in the car and charges me right before she tells me to have a good day. It is truly an easy experience and quite convenient. Hats off to you Zoots for creating such a quick and easy concept, and please reward your day employee as you certainly have a winner.

What kind of dry cleaner heat stamps clothes? It is especially appalling that it is not policy to tell new customers that this is how they track clothes. Zoots heat stamped a sticker with a bar code directly onto a very expensive outfit I had bought for a wedding. It didn’t go on the tag, but directly on the clothes! Worst part about it is after I had it removed it left a glue stain that is itchy and makes my outfit highly uncomfortable. Lisa from behind the desk was also quite rude saying that she was just part time so don’t bother complain to her. Don’t bring expensive clothes here if you don’t want them permanently damaged.

First off, its an issue when a laundromat doesn’t have 4 or 5 stars. Take that as a sign that a good amount of customers have had something not great to say, and just avoid the risk and go somewhere else. If you are still contemplating going here, please understand that this place heat stamps stickers on your every piece of your clothing that are impossible to take off, just so they can reduce costs in keeping track of your clothes. As I moved away from Beverly, I have had these stickers on my clothes for months as no other laundromat has been able to take them off without ruining the fabric. I look at them everyday at work and get angry. So, finally, today I called the store to inform them of my issue and the attendant told me its just how things are done at Zoots and to buzz off. Great customer service, right? So, that sums it up, Zoots will ruin your clothes and be a jerk to you at the same time. Trust me, take your clothes elsewhere. Oh… and for the actual quality of the dry cleaning … 3 stars. Unremarkable…

I have not had any luck using this place. I used the pick up at home/​drop at home service that was good. However, I sent a dress out to have a zipper repaired I separated it wrote a note and got it back uncleaned and not repaired! I know they got the message to repair because they charged me for it. Gave them a second chance and half my cloths came back on a hanger not cleaned and obviously not pressed. I’ll be looking for a Mom and Pop place that takes pride in what they send out this place does not!

I ran in because their location and hours are super convenient… the manager helped me, she’s been there 12 years and was very nice… but I think their prices are a bit high. It can really add up if you wear a lot of dry clean only clothes! $ 9 for a cashmere sweater… ouch!

The staff here are really terrific. They have directed me elsewhere when I brought in items they could not take care of. They have added buttons to shirts that were missing them. Best of all, they know their customers. I had been away for six monthes. I stopped by to drop of some suits to be cleaned for a new job. They recognized me right off the bat. I was amazed.
They have always been quite friendly and helpful.

I take all my dry cleaning here (not that there’s much of it). They are very professional and do an awesome job. Plus, they have drive through pick up and drop off. It’s pricey, but at other cleaners, some of my clothes have been ruined or not cleaned well. So I’m willing to pay a little bit more.