Crowne Plaza Danbury

I was pleasantly surprised by this hotel. My partner and decided to go on an impromptu trip to Danbury and got an awesome deal at the Crowne. We book the Cheers to You package and it was a steal, complimentary drinks, breakfast buffet, late check out and bonus points.
Check in was a breeze, our room was very clean and we loved the décor at Jays bar. Our waiter Nick was attentive and friendly. The breakfast buffet was very nice, the two waiters were on their A game and walked frequently by our table, we will definitely come again.

There is a quality level I expect from a Crown Plaza and this property fell a little short of that.
My door hanger breakfast order was never collected, so the next morning it did not arrive. Frustrating.
The mattress cover and fitted sheet did not fit. Looks like they shrunk so the mattress was exposed. Not a good look and does not instill a feeling of cleanliness (on the good side, I could see that there were no bedbugs.)
The manager needs to pay a bit more attention and step up quality control.

Very comfortable room in recently renovated hotel. Free wifi with good desk setup for working on the computer. Very nice front desk at check in. Great value vs nearby hotels. Thank you to the staff for a pleasant 3 day stay.

I’ve stayed here at least five times in the last year and always enjoyed my room and the hotel. The rooms and bathrooms are clean and the beds are super comfy. The staff is very attentive and always available to help with any request. The bar is nice and the food is pretty good as well. Cons, I usually stay there in bad weather and that driveway could use a little more attention since it is very steep. Overall, I would recommend this hotel.

I specifically called this hotel DIRECTLY, to book my rooms because od special needs:
1. One handicap room
2. Attached to a Non-​handicap room
Not very complex, or difficult to understand.
So what actually happened: (aka complains)
1. Upon check-​in, no handicap rooms were part of my check-​in
2. After complaining & insisting, we were then given TWO handicap rooms, but they were NOT adjoining
3. The Crowne Plaza of Danbury, CT has a very unusual definition of a handicap room — beds (mattress & box spring were ON THE FLOOR) The sitting chair was almost as low. — THIS IS NOT HANDICAP FRIENDLY — forcing me to sleep in a rolling chair with broken arms — maybe got 2 hours sleep in 5 minute intervals
4. Worst TV service since Rabbit Ears in the Poconos — channels would mysteriously go from a show in progress to NO SIGNAL and not come back
5. Loudest AC/​Heater system outside of a turbo prop plane
6. Room Service WITHOUT the room service cart/​table — were we supposed to eat while sitting on the floor? In a handicap room?
7. Early evening fire alarm goes off and the undecipherable message sounded worse than a Jack-​In-​The-​Box drive thru.
8. Bathroom sink had NO COUNTER SPACE (again) in a handicap room)
Are you starting to get my point.
When I responded to the mechanical «how was your stay? at check-​out, my response Not Good, was met with would you like to have breakfast on the hose. (Nice), bt when I responded, no thx, we are going to meet up with family who live a few towns away for breakfast, the response was, ok, are YOU SURE you can’t have breakfast here?
Needless to say, when I GOT HOME, I slept like a baby, well a quiet baby, not the one that was screaming all night in the next room with also kept my mom up all night.

Our company recently hosted a marketing workshop at Crowne Plaza. Jamie, Robin and Paul handled every aspect of the meeting with professionalism and attention to detail. Everything went very well, audio and video components went perfect. We would highly recommend Crowne Plaza for any business meeting.

Food is good at the bar but good luck getting it. Or a drink for that matter. Stood for 15 minutes to order food, was told they didn’t have what I wanted, wasn’t offered a menu or alternative — the bar tender just walked away to serve someone else without even waiting for a response from me. Takes way too long to get a drink, really disorganized (lost bottle opener, couldn’t find the liquor they were looking for, out of many kinds of beer). I didn’t stay the night but if the bar/​restaurant is anything to judge the service here by, not sure I would want to stay…

Read this if you are planning an event there.
The hotels and grounds are nice, peaceful and upscale.
HOWEVER — do not plan an event there with that current management.
The management switched hands and they basically are going back on previous conversations. The process has been opposite of seamless and just excruciating. Go some where else. The management could care less, and they treat each client differently based on how they choose. Not worth it.

Great place. Paul who is the main manager great guy. Would recommend to anyone out there who is visiting the area. This place takes great care of you. Please do visit them often.

Family weekend. Staying here as I type. The rooms are amazing. Clean, spacious, updated. We told the front desk that we wanted adjacent rooms since we where a large group, they accommodated us and where very helpful. Staff is friendly. Reason I give it a 3 is the noise level. It’s midnight and I’m still up. Our room faces the courtyard and it’s like a sound wall. Our kids are up and I’ve called the desk several times. The noise is music being played at the bar, the front desk informed me they could lower it a little but it would be on till 2am. I would totally stay here again but never in a room facing the courtyard. Beware of this of you want a peaceful rest. It’s a shame that I can’t I joy the very soft bed.

Stayed two nights on a business trip and found I like it better than the hotel up the road I normally stay at plus it has a better rate. The outside of the hotel is a bit drab so I wasn’t quite sure what to expect, but I was pleasantly surprised.
I am pretty picky about cleanliness and found my room, the lobby, the bar and the breakfast area to all be very clean. The bed was incredibly comfortable. There was a generous desk space and the TV was good quality. I stayed two nights and found the WiFi to be pretty fast both nights. My room seemed recently updated and it had the shower with the partial door described in other reviews. I had no problems with it leaking water on the floor and found it to be quite pleasant and roomy. It was nice to use a hotel shower that didn’t have a cheap bath insert tub surround. Instead it has stone-​like tile and seemed big enough for two people. The shampoo/​conditioner/​body wash/​lotion provided by the hotel was pleasant and had a spa-​like quality to it. The fragrance on all but the lotion was unisex and smelled clean, not like perfume. The heating and cooling in the room was consistent and easy to control. In some hotels it seems like the room goes from too hot to too cold and you can never get the temp just right; this room was easy to keep comfortable. One of the things enjoyed the most was how quiet the room was. There wasn’t the constant slamming of doors and I didn’t hear my neighbors at all. This could be because the hotel seemed to be mostly business travelers.
The night I arrived there was an IHG Rewards Reception in the bar area from 5:30 — 7:30 with complimentary beverages and appetizers. The beer they served was better quality than what I expected and I had a nice time chatting with the staff and fellow travelers. I didn’t think hotels still offered this kind of perk. I also enjoyed the (free) breakfast buffet both days I was there. There were a number of items to choose from including real eggs, bacon, carb options, yogurt, cereal, fresh fruit, coffee and juice.
The only problem I encountered was being unable to use their business center computers to print my boarding pass. When I tried to go to the American Airlines site, I received a message saying that the computer settings wouldn’t allow it. When I asked the front desk about it, they offered to print it for me.

This is quite an Internet hell. For two weeks, I’ve been struggling with the Internet that I’m often just skipping doing any work Bc of repeat connectivity issues regardless if I log on to their wifi or their VPN wifi. Windows keeps acknowledging that my «computer is correctly configured but the device or resource (
) is not responding.»
They need to fire their IT service company or rep. Repeat claims that they haven’t heard connectivity claims has gotten old. One hotel staff who does nights is aware (apparently two floors) but to struggle every night is beyond crazy.
When I’m at my client sites or anywhere else with a hotspot, I don’t have any problems with my new laptop.

This hotel is very nice. It has the most comfortable beds and pillows! Feels like home. The exterior of the hotel looks older but the lobby and rooms are very modern. If you book using AAA it includes breakfast with your stay. Definitely will return.

— staying for 1 night, got via Priceline bidding.
— looks old from outside, but lobby and room are not that dated
— free parking and Internet, also free shuttle to nearby locations if anyone needs
— restaurant seems fine
— was able to checkin by noon.

The bathroom has half a glass door .The water leaks out on floor. We change rooms and was given the same bathroom the clerk said the other room was bathroom shower was broken he didn’t know what he was talking about if he changed our room and got the same thing .
The next morning asked to have room clean and when we came back 4 hours later the room was not cleaned. Went down to the clerk said they was preparing for a wedding & that probably why the room was not clean ! Very unprofessional
To me when the housekeeper came I just aked for towel ! I wil not be staying here again

We had a very nice stay here. We were able to check in early and check out late which was appreciated. Our room was comfortable and clean.
Had a scary experience in jay’s restaurant where a bartender accidentally shattered a glass directly into a bucket of ice (badly cutting her finger in the process) and did not bother to tell her two co-​workers that the ice meant for beverages had come in contact with blood and broken glass. I stopped three of them (including the bartender who had broken the glass!!) from serving glass-​laden ice to my friends and family and finally after 45 minutes and three inquiries they poured hot water into the ice to melt the ice and find the many glass shards. Seeing that made me very concerned about their food safety and sanitation practices. The bartender claimed to be too busy to address the issue, but the client to staff ratio was never higher than 10 to 1.

The room is cozy with a good view but bathtub is so disgusting. There were brown stain around the drain and appear to be either barf or fical matter. I immediately call the front desk to report it and request they send someone to clean it. I had to leave to a wedding shortly after and presumed when I return it would be cleaned up. I was sadly mistaken. They did nothing. I will not be returning anytime soon due to poor service and cleanliness.

We live local but decided to stay overnight for an event at the hotel. It looks kinda drab on the outside but the interior of the hotel was updated and very clean. Room was modern only thing was the bathroom was sort of small. Had a good time at the hotel and the staff was accommodating. Pool isn’t locked after hours so we were able to enjoy that as well!
Only issue was I was told if I checked in a hold wouldn’t be put on my account. Was a bit disappointed to see a $ 50 hold on my card the next day. Not a big deal but was a bit annoyed we weren’t told of this when we checked in.

WIth three people working the front desk, I was disappointed there was a wait to check in. I thoguht the elevators were some of the slowest I had ever used, and the quesadillas were a very big miss. It was gooey and gloppy and not quesadillas.
That said, the bed was comfy, and it’s located right off of I-​84. Bf and I were able to receive a government discount so for $ 99/​night, it was A-​OK.

Surprisingly very good hotel for the one horse town that is Danbury.
Very very nice rooms, and a very modern feel to the whole hotel. The business center is pretty sweet, with 5 or 6 work stations, two of which are equipped with nice Sony touch-​screen monitors and all wireless mice and keyboards.
The fitness center is adequate enough, with a couple of treadmills and a bunch of resistance machines, but no free weights. There is even a pretty sweet little game room, with a ping pong and pool table, and an Xbox 360 with Kinect set up.
This hotel is actually the nicest thing about this little town. If only there were more things to do around here to justify coming here for a stay.