Holiday Inn Express & Suites Danbury – I-84

Excellent modern and clean, located conveniently near I 84, chosen by us due to its affordable ($ 25) dog friendliness. The free hot buffet breakfast exceeded expectations and included fresh chocolate Danish and cinnamon buns. Right next door are a few good restaurants, including an excellent tapas bar. All staff at inn very friendly and helpful.

I’m surprised this place has such a poor rating. I was greeted by a super friendly guy at the front desk (he’s leaving though) :(
The rooms are large, clean and modern. Free wifi, cable TV, pool, breakfast and more. The shower had great water pressure and samples of bath and body works products to use. The room had a mini fridge and microwave in it. The bed was firm, but had a nice pillow top. Pillows were soft and fluffy, just the way I like it.
The hotel was very quiet except in the morning. I could hear my neighbors using their bathroom and tapping their tooth brushes on the sink.

This Holiday Inn Express has the distinction of being my worst hotel experience ever.
When I stayed here at the end of March, to help break up the drive between Boston and Washington, DC, I was looking for a respectable hotel with courteous staff just to spend the night. While the hotel building was respectable enough, my experience there was dreadful, made so much worse by the rock-​bottom treatment I received from the woman at the front desk.
Let me explain:
Upon my arrival at this Holiday Inn Express late that evening, I went to bed almost immediately, since I had already driven from Albany to Boston to Danbury that day, and needed rest. Although I was able to fall asleep decently enough, I was awakened around 4:30 by the sound of slamming doors. It didn’t happen just once, nor just twice; it was repeated. I couldn’t imagine why this was happening, and thought that if I just waited it out, this would stop. As incredibly frustrating as that was, I was also in no way eager to get up out of bed to investigate.
After nearly ½ hour of the repetitive door slamming, thankfully, it did ultimately stop. For a while. Then, however, by around 5:30, it began again… around the time that I had started to fall back asleep. This time, however, I could no longer ignore this, and got up to see what was going on.
As I stepped out of my room, it happened again — I saw it. Just two doors down from me was a door that an employee — a night manager, presumably — let slam yet again. She was setting up for the breakfast, which I get, but showed absolutely no consideration for the volume of that slamming door and how it was affecting guests like me. Our conversation went as follows:
«Excuse me, I have been awakened to the sound of a door slamming over and over, and…»
«Oh, well, guests are starting to wake up now, and that’s what happens when they start to leave.»
«Actually, no, I just saw you let that door slam right there, as I was walking down the hall. My room is two doors down the hall there.»
«Well, what do you want? We have work to do, you know?»
«Well, I did pay a hefty sum for the room so that I could get some good sleep, and this has made it impossible to do.»
«Ok, what do you want me to do? I can have you move to a different room!»
«It’s 5:30, and I was first awakened an hour ago. I am not about to gather all my belongings now and change rooms. All I want is some consideration so that I can get some rest!»
Even several months later, I am still astounded and appalled at the rudeness and inconsideration of this employee. If Holiday Inn Express considers this an acceptable way to treat a guest, I will certainly think twice before ever staying again in their hotels — and I encourage others to do the same.

My Husband and I booked this hotel on April 21 2015 as an express deal on Priceline for $ 64, $ 77 after tax. claiming we would get a 3 star. I was pleasantly surprised when I saw holiday inn express as every other one I have ever stayed in was really nice and had free breakfast. We arrived about 2:15am and checked in with Junior and found out the breakfast wasn’t free but $ 10.95. We were them given our key, upon arriving at our door we realized it was propped open as well as the room next to it, we pushed the door open slightly and realized the door co joining those two rooms was occupied and open and smelled funny. We went back to the front desk to ask for a different room, we were sent to the 4^th floor where as we entered our room we noticed the alarm was going off and then saw there were bags in the room already. Back down the rickety elevator that made crazy noises and was über slow, Junior was nice and apologized (not sure who’s fault that there were so many rooms that he didn’t realize were occupied) only room available was a handicapped access room, which he apologized for and offered us a free breakfast voucher for our trouble which was nice, at this point it’s almost 3am and we just want to get to sleep. We get to our room and it was ok, almost like everything was built nice with new finishes but then not taken care of, water damage on the ceiling, the bedding smelled like smoke, different colored light bulbs in the bathroom (it just looked hokey) we showered put the do not disturb on our door and got to sleep about 3:30am. At 7:20am we get a LOUD knock at the door and yelling MAINTENANCE! We are jolted from our few precious hours as my husband gets up to look, sure enough it’s a Maintenance guy, the guy keeps knocking and yelling. We try to go back to sleep and have to wake up by 8:45. We go to our free breakfast, the manager or front desk person is on the phone so we figure we will eat before we inform him of the issues. Breakfast was not worth $ 10.95 it was a regular continental breakfast (similar to ones that are free at very basic hotels, the only addition was eggs and omlettes you could have made for you, EVERYTHING else was self serve. The waitress was very sweet, which was the only redeeming thing about our stay! This is not your average holiday inn express I would liken it to a days inn or lower star best western. Upon leaving the front desk person was still on the phone and we had to leave as my Husband had a 10 hour drive ahead of him!

Rooms are nice and comfortable. Room prices are also good. Not real happy with the free breakfast. First off, I am a business traveler so I have used Holiday Inn express hotels for the last 11 years because my work does not allow time for me to eat lunch so breakfast is important. They never have enough hot food prepared and don’t make gravy like every other HiExp. The juice has been water down every time too. Does not sound like much but it makes a difference when you are on the road every day and the dozen other hotels i stay at have no problem doing it right. Manager is not there during early morning or evenings to hear my concerns.

The hotel was just ok. I decided to use the iron on a pair of pants I bought, which proceeded to tear and burn them, making them unwearable. I alerted the staff immediately and was eventually referred to the manager. He told me he would reimburse me for the cost in the form of a Visa gift card.
That’s all well and good but this happened at the end of August and it’s now late October. I’ve called and emailed numerous times to make sure they had the correct mailing address and everything and, on the rare occasion I got a response, I was told, «it’s on it’s way» only to find nothing arrive, which would lead to another follow up email and call and the cycle continued. Just do what you are say you are going to do and be done with it.
It feels like a runaround at this point, so I figured I would at least let people on here know 1) use the irons in the rooms with extreme caution and definitely check them before use, and 2) if anything happens and management says they will take care of it, my experience tells me they won’t, so don’t hold your breath.

I loved the bed! Great rate, breakfast was good, people where helpful. I plan on going back.

Decent enough hotel. Rooms are clean and spacious. The free breakfast is not bad, there’s always fresh made cinnabons. The staff seems very nice and helpful.
The pool is only outdoors (seriously this is CT– do guests only get to use that June-​August??) I have a serious problem with the fact that the drapes in the rooms do not close all the way. they are sheer in the middle and the sun hits me in the face every morning. I literally had to throw the bed sheet over the curtains to try to block it out. Also there’s only one washing machine for the whole hotel. As a business traveler, I think that’s a bit inadequate. Other than that, id recommend a stay here anytime