Ralphs Grocery Company

Worst Ralph’s I have ever been to! I’m extremely surprised! Rude, Rude, Rude! The cashier was extremely rude, and the manager was even worse! I will never be back to this location or to my other Ralph’s!

This Store is also fantastic if you want to feel like a valued customers shop here. All the employees including the manager is a delight. They have wonderful sales and remember who you are. You get greeted several times in this store by friendly upbeat employees. Ralphs is the Nordstrom for grocery stores except the price is right but their products are top of the line. I highly recommend this store

Nice store inside but the staff, they are the rudest people I have ever met. We shop here at least once a week and not one time have they ever been nice to us. Also the people who shop there aren’t nice either. One star for the rude employees

This Ralphs collects the greatest assortment of people.
Super entertaining just to stop by if you’re bored…

Nothing special as far as the inventory, but what makes it quite unappetizing is the low quality of the staff working there. It seems that they’re hiring quite a few people who seem to be undocumented. One has difficulty understanding what the staff say most of the time, e.g. there’s a bald guy who’s quite rude and seems to be on break half the time. Time to fire him? As they say, the fish stinks from the head and hopefully the top management looks into this store more closely.

Random pit stop on our PCH tour. Very impressed with the store — clean, well stocked, very very friendly staff, lots of free goodies around. Quick check out and pretty great prices. I honestly have nothing negative to say! My sister thought it was better than our whole food back home (lol), but was way too cold for her haha!

I would like to start this off by stating that I appreciate Ralphs very much, and have been shopping at Ralphs for all my grocery needs for over the past decade.
I also worked for Ralphs as a courtesy clerk/​cashier for 2 years while in my senior year of high school and my first year of college (2007 – 2009). I learned a lot from Ralphs, and one
important skill that Ralphs really taught me was customer service. As a courtesy clerk, I was responsible for returning unused shopping carts to the front of the store, and bagging groceries.
I was the quiet type, but learned real quick that I was required to speak up, greet and create minimal conversation with customers while they were checking out. This is a skill
I still have to this day, and has really helped me grow up.
Fast forward to present times, I recently had a visit to the nearest Ralphs that I have been shopping at for the past six months or so since my recent move to Dana Point. (24 871 Del Prado, Dana Point CA, 92 629).
Every employee/​cashier that I have interacted with at this Ralphs location up until this point have been nothing but respectful to me up until Wednesday (10÷14÷15). My friend and I had a very bizarre altercation
with a cashier (Catherine H.) at around 8pm when we stopped by to buy a 24 pack of Rolling Rock (beer). My friend (Zack) and I placed the beer on the conveyer belt and without any sort of greeting,
the cashier says «Ok who is paying for the alcohol.» To which then Zack said, «that will be me.» Catherine H. says «Are you over 21?» Without any response, Zack pulls out his
California Drivers License and proceeds to hand her his license. Catherine H. takes the license from Zacks’ hand, looks him in the eye and says, «I’M GOING TO ASK YOU ONE MORE TIME,
are you over 21?» In complete shock, slightly embarrassed (there were customers behind us that witnessed this awkward moment) and not realizing if Catherine H. is joking or actually serious, Zack replies,
«Excuse me?, I just handed you my Identification, it states my date of birth right there.» Catherine H. then says, «Ok I’m cancelling this transaction, and you boys are going to have to buy your alcohol elsewhere.» to which Zack replies,
«this is bullshit.» I then ask Catherine what is the reasoning for this, and she says she has the right to refuse any sale. As Catherine H. is putting the beer aside for a «go-​back» I ask for a manager.
Catherine H. points over to the on duty manager (Azi/​Ozzi Jaleb). I immediately walk a few steps to Ms. Jaleb and start to tell her that there is a problem and Catherine is refusing a sale for whatever reason, and without even acknowledging
me Ms. Jaleb starts walking towards Catherine’s register and asks her what is going on. Catherine H. states, «I am refusing this sale of alcohol because the customers are being rude, not responding to my questions and cussing at me.»
(Ms. Jaleb could care less what our side of the story was, as we tried to explain to her what exactly happened and she immediately interrupted us saying we can buy the alcohol at her register.) Okay, no problem. We then move to Ms. Jaleb’s
isle and wait for her to finish processing her current customer ahead of us. About a minute and a half later, Ms. Jaleb finishes up with her customer and starts looking at the receipt printer and the current receipt printed.(Previous customers receipt?)
Zack and I are patiently waiting for about another long awkward minute as Ms. Jaleb, not facing us, is looking at the previous customers receipt (no customers behind us). Ms. Jaleb finally turns to us and says «you need to learn how to talk”(exact words) and that
we have to go elsewhere to buy our alcohol. Completely surprised/​confused and without any arguing or outburst, we left the store and bought out alcohol at the Rite-​Aid in the same shopping plaza.
This was the most bizarre situation either of us have ever been in. Neither of us have ever been refused service at any establishment, yet alone have been treated this way in a place where we are providing business. Although it’s very
minor, I have been bothered by this for the past few days. I went into the very same Ralphs tonight to buy a few groceries and immediately had flashbacks of this incident (which is when I decided to write this complaint.) I was looking out for Catherine H. to avoid her line but did not see her
working, but did see the manager Ms. Jaleb. I avoided any sort of potential contact with Ms. Jaleb because I was completely uncomfortable and left the store as soon as I could. This has effected me in the most bizarre way, and I
have never felt this way in my life at any business/​store I have shopped at. Zack and I felt completely discriminated (Perhaps it might have something to do with the fact that we «college males in our mid 20’s buying alcohol,»
which I’m sure Catherine H. and Ms. Jaleb have had problems with in the past but not with us personally).
This is the first complaint I have ever written

No stars for this store!!! Leslie a cashier was rude and unpersonable. Shorted me on a change from a 10 and 20.00 bill. said I only gave her 20.00… she is a bad employee… I will never shop there again… she does not meet the high standards that should be your first concern! I’ve been a faithful customer for years, & will not buy groceries there again! Especially if all employees are like her. leslie should not be there if you want loyal customers! When the 3 top managers left the store it went down!!!

I’m happy with both this store & Albertsons in Dana Point. I eat a vegan diet & am so happy that this store carries a lot of my healthy weekly staples without always having to drive to Whole Foods or Trader Joe’s. There are some specialty items I stock up on elsewhere. It’s right around the corner from my house. Their salad bar is EXCELLENT & they carry kombucha. Win!

I am updating the review like I said I would because of obvious customer service improvements. Peggy is amazing, always so friendly and so helpful, a very knowledgable lady and goes completely out of her way to help customers. Brenda, the new addition to our Ralph’s is a genuine sweetheart. Hector is very passionit about his job and always calls my lady and I by our names and we love coming in to say hi to him and do more shopping. Christian always helps us with self checkout and does a splendid job. Nash is a great employee and so is Paul. Andrew In the meat department knows everything about his department and always has a warm welcoming smile. Although a couple employees do still need some additional training on service excellence, which I will not mention their names. This store has had some serious improvements and I am here to acknowledge that we really have noticed.

This is the best Ralphs ever and I shop there almost every day and I love it! The staff are warm, polite, friendly, helpful, and I adore all of them. (The older butcher is a little scary, I’ll give that)…The veggies are fresh, stocked. Meats are well presented and stocked. Store is very clean, but it is an older building so it shows age/​character. It feels more cozy than a big, newly built commercialized store. I feel very relaxed shopping there and look forward to every visit. The prices are great!

Ralphs is Dude-​approved, so it’s a great place to shop unless you’re a nihilist. While the girlfriend & I were in Dana Point for a couple days, this was our grocery go-​to.
This time around, I didn’t pick up ingredients for White Russians & went for beer instead. For a supermarket, craft beer selection was pretty good. I got some Golden Road Brewing «Point the Way» IPA in cans.
A long time ago, Ralphs used to be in my NorCal neck of the woods, but no more. The only time I can shop like the Dude nowadays is when I visit SoCal. So whenever I get the chance, I abide.

Love this store! So close to my house, friendly staff and great selection. It’s really nice looking and kept super clean. They have a good selection of sale items. But the alcohol isn’t very cheap unless you buy 6 for 30% off. Overall I like this Ralph’s.

This is a pretty nice Ralphs. They have a self check out. I don’t come here too often especially since I dont live in the area. They always have ample parking and its close to the beach. If you really wanted you could buy some lunch or drink and take it to the beach for a nice oceanview.

Nice selection of items and big isle ways always makes for a happy customer.